Agencies with insufficient complaint pathways
Miss W. Forest made this Official Information request to Privacy Commissioner
The request was successful.
From: Miss W. Forest
Dear Privacy Commissioner,
Regarding on decision making whether to "take no action" or to "decline" these,
Does the commissioner have a process, workflow, guidelines, directives, policy, procedure or such to identify and ensure that the agency should be investigated or educated about the requirements of the act without the complainants required to be "victim first" of the agencies who do not adhere to providing appropriate vehicles to make complaints in reasonable manner.
Such as:
Where the agency that has been complained has either no:
- Privacy Officer or
- Real address e.g. only a PO-Box or
- Reasonable and verified secure way to send privacy complaints
Or the only way to send privacy complaint is to expose complainants personal information (e.g. voice/biometrics where the agency may be recording this without no credible privacy policy in place)
To an agency that the complainant believes would victimise them and breach their privacy and has refused to use the inappropriate vehicles as above to resolve the issue.
Or it may be also that the website ownership of an agency may be in question.
2) From 15 Mar 2018 until 2 May 2018 (Today) how many investigations under the s.69(2) has the privacy commissioner commissioned related to (1) by their own initiative.
3) How many of these complaints that could match the criteria were marked as "no action" under s.71 if you have data?
4) And how many that could match the criteria were marked as "declined" outside s.71 of the act if you have data?
Yours faithfully,
Miss W. Forest
From: Privacy No Reply
Privacy Commissioner
Thank you for your email. We are assessing your enquiry, and will contact
you within three working days.
Please do not reply to this email as it is not monitored – direct replies
to [1][Privacy Commissioner request email]
If you would like to visit our [2]website in the meantime, please feel
free to do so. We also have a privacy knowledge base “[3]Ask Us” which may
assist you.
Kind regards,
Enquiries Team
Office of the Privacy Commissioner Te Mana Matapono Matatapu
PO Box 10094, The Terrace, Wellington 6143
T 0800 803 909
E [4][Privacy Commissioner request email]
privacy.org.nz
Privacy is about protecting personal information, yours and others’. To
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From: Sharyn Leonard
Privacy Commissioner
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2018 05 28 OPC response to official information request.pdf
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Good afternoon Miss Forest
Please find attached the Office of the Privacy Commissioner’s response to
your official information request.
Regards
Sharyn
Sharyn Leonard
Secretary, Communications and Litigation
Office of the Privacy Commissioner Te Mana Matapono Matatapu
PO Box 10094, The Terrace, Wellington 6143
Level 8, 109 Featherston Street, Wellington, New Zealand
E [1][email address]
privacy.org.nz
[2]25 years logo 30mm x 30mm_Over 25mm_GREYSCALE
Privacy is about protecting personal information, yours and others. To
find out how, and to stay informed, [3]subscribe to our newsletter
or follow us online. [4]Description: Description: Description: Small
facebook icon [5]Description: twitter-bird-blue-on-whiteHave a privacy
question? [6]AskUs
Caution: If you have received this message in error please notify the
sender immediately and delete this message along with any attachments.
Please treat the contents of this message as private and confidential.
Thank you.
References
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1. mailto:[email address]
3. http://privacy.org.nz/subscribe/
4. http://www.facebook.com/PrivacyNZ
5. https://twitter.com/NZPrivacy
6. http://www.privacy.org.nz/ask
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