All complaints lodged through Auckland Transport against Birkenhead Bus Services in 2017

Grant Marshall made this Official Information request to Auckland Transport

Auckland Transport did not have the information requested.

From: Grant Marshall

Dear Auckland Transport,

I have had very poor service from Birkenhead transport in 2016 and 2017. While I have lodged multiple complaints with them they seem unwilling to respond. I have multiple complaints with no response. This to a breach of good faith and bad customer service. Such practices show a lack of care for he users who pay a premium for their service. Hence I am requesting that all complaints lodged against Birkenhead transport be made public for the years 2016 and 2017.
I would also like to see how many complaints Birkenhead transport responded to as well.

Yours faithfully,


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From: Grant Marshall

Dear Auckland Transport,

Please withdraw this request.

Yours faithfully,

Grant Marshall

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From: AT Official Information (AT)
Auckland Transport

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Dear Mr Marshall


We reference your correspondence dated 18 December 2017, requesting to
withdraw your request submitted to Auckland Transport on 5 December 2017.


We can confirm that we have withdrawn your request.


Kind regards


Deepa Pathak | Customer Liaison Advisor [4]Description: Description:
Description: Description:
LGOIMA Portfolio | Customer Liaison Team Description: Description:
20 Viaduct Harbour Ave, Auckland 1010 Description: Description:
Description: Description:
P 09 448 7225 | Ext  487 225   Description: Email-Signature

E [1][email address] |
[2][email address] or
[3][email address]

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