All complaints lodged through Auckland Transport against Birkenhead Bus Services in 2017
Grant Marshall made this Official Information request to Auckland Transport
Auckland Transport did not have the information requested.
From: Grant Marshall
Dear Auckland Transport,
I have had very poor service from Birkenhead transport in 2016 and 2017. While I have lodged multiple complaints with them they seem unwilling to respond. I have multiple complaints with no response. This seems.to.me to a breach of good faith and bad customer service. Such practices show a lack of care for he users who pay a premium for their service. Hence I am requesting that all complaints lodged against Birkenhead transport be made public for the years 2016 and 2017.
I would also like to see how many complaints Birkenhead transport responded to as well.
Yours faithfully,
Grant
From: Grant Marshall
Dear Auckland Transport,
Please withdraw this request.
Yours faithfully,
Grant Marshall
From: AT Official Information (AT)
Auckland Transport
Dear Mr Marshall
We reference your correspondence dated 18 December 2017, requesting to
withdraw your request submitted to Auckland Transport on 5 December 2017.
We can confirm that we have withdrawn your request.
Kind regards
Deepa Pathak | Customer Liaison Advisor [4]Description: Description:
Description: Description:
LGOIMA Portfolio | Customer Liaison Team Description: Description:
20 Viaduct Harbour Ave, Auckland 1010 Description: Description:
Description: Description:
P 09 448 7225 | Ext 487 225 Description: Email-Signature
E [1][email address] |
[2][email address] or
[3][email address]
Working together to create an awesome journey
–first time, every time
[5]cid:image002.jpg@01D238E0.86F57A30[6]cid:image003.jpg@01D238E0.86F57A30 [7]cid:image004.jpg@01D238E0.86F57A30 [8]cid:image005.jpg@01D238E0.86F57A30[9]cid:image006.jpg@01D238E0.86F57A30
Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.
References
Visible links
1. mailto:[email address]
2. mailto:[email address]
3. mailto:[email address]
5. http://www.facebook.com/akltransport
6. https://twitter.com/akltransport
7. https://www.instagram.com/akltransport/
8. https://www.linkedin.com/company/aucklan...
9. https://www.youtube.com/user/aucklandtra...
Things to do with this request
- Add an annotation (to help the requester or others)
- Download a zip file of all correspondence