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ACC policy on managing email communciations

MRM made this Official Information request to Accident Compensation Corporation

This request has an unknown status. We're waiting for MRM to read recent responses and update the status.

From: MRM

Dear Accident Compensation Corporation,

This is an Official Information Act request for you to provide me with a copy of the ACC's policy on managing email communications.

Under s16(2) of the Official Information Act, my preferred way of receiving a response is by email to the address from which ACC received the original request, not by post.

Yours faithfully,

MRM

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From: Government Services
Accident Compensation Corporation

Dear MRM

On 26 December 2016 you asked ACC for information under the Official Information Act 1982 (the Act). Your request was made via www.fyi.org.nz.

Section 12 of the Act provides that any person may make a request where they are:
a) a New Zealand citizen; or
b) a permanent resident of New Zealand; or
c) a person who is in New Zealand; or
d) a body corporate which is incorporated in New Zealand; or
e) a body corporate which is incorporated outside New Zealand but which has a place of business in New Zealand.

ACC requires more information to establish compliance with section 12. An original of any one of the following items is acceptable as a demonstration of your eligibility:
• A recent bill from the company who supplies your power, gas, water, phone or internet services
• Council rates notice
• A letter from the Electoral Office
• Travel itinerary
• Anything from a government agency that includes your name and address
• Unexpired Rental or Tenancy Agreement

Please respond within five working days from today’s date – no later than 12 January 2017. We recommend sending personal details to [email address] instead of replying via www.fyi.org.nz. This way, these details will not be made public online.

Once we have received this additional information from you, and we are satisfied that the requirements of section 12 have been met, we will acknowledge the request and begin to consider its decision under the Act. The 20 working days for making a decision on your request will begin from the day ACC receives confirmation of your postal address.

Yours sincerely

Government Services

-----Original Message-----
From: MRM [mailto:[FOI #5141 email]]
Sent: Monday, 26 December 2016 9:08 p.m.
To: Information Website Mail
Subject: Official Information request - ACC policy on managing email communciations

Dear Accident Compensation Corporation,

This is an Official Information Act request for you to provide me with a copy of the ACC's policy on managing email communications.

Under s16(2) of the Official Information Act, my preferred way of receiving a response is by email to the address from which ACC received the original request, not by post.

Yours faithfully,

MRM

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This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #5141 email]

Is [ACC request email] the wrong address for Official Information requests to Accident Compensation Corporation? If so, please contact us using this form:
https://fyi.org.nz/change_request/new?bo...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

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Disclaimer:

"This message and any attachments may contain confidential and privileged information.
If you believe you have received this email in error, please advise us immediately by
return email or telephone and then delete this email together with all attachments.
If you are not the intended recipient, you are not authorised to use or copy this message
or any attachments or disclose the contents to any other person."

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From: Government Services
Accident Compensation Corporation

Dear MRM

I refer to our email dated 5 January 2017 asking you to provide more information to establish compliance with section 12 of the Official Information Act 1982 (the Act) by 12 January 2017.
As of 13 January 2017, the requirements of section 12 have not been met. We are therefore unable to acknowledge your request under the Act and will not be providing you with a decision.

Yours sincerely

Government Services

Disclaimer:

"This message and any attachments may contain confidential and privileged information.
If you believe you have received this email in error, please advise us immediately by
return email or telephone and then delete this email together with all attachments.
If you are not the intended recipient, you are not authorised to use or copy this message
or any attachments or disclose the contents to any other person."

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