Kia ora,

Thank you for your email.

Please see the below links to ensure you are sending your enquiry to the
correct location.

For all other enquiries that the Ministry of Foreign Affairs and Trade is
responsible for, you will receive a response in due course.

Immigration, Travel and Visa Enquires:

* New Zealand visas, asylum and other immigrations matters - contact
Immigration New Zealand, by emailing
[1][email address] or visit the Immigration
New Zealand website at: [2]https://www.immigration.govt.nz/ revised
* Visas for other countries and contact details for the foreign
embassies – refer to the relevant foreign representative to New
Zealand. A full list is available at
[3]https://www.mfat.govt.nz/en/embassies/.
* Advice for New Zealanders living and travelling overseas – visit Home
| [4]https://www.safetravel.govt.nz/
* Consular issues - or if you are a New Zealand citizen overseas needing
assistance, email: [5][email address]

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* Bringing goods into New Zealand - visit the New Zealand Customs
website at: [6]www.customs.govt.nz.
* NZ suppliers or companies - visit the New Zealand Trade and Enterprise
website at: [7]www.nzte.govt.nz.

Authentication, Citizenship and Passports:

* New Zealand passports - visit the Internal Affairs website at:
[8]www.passports.govt.nz.
* New Zealand citizenship - visit the Internal Affairs website at:
[9]www.dia.govt.nz/New-Zealand-citizenship.
* Authentication of documents and Apostilles - visit the Internal
Affairs website at: [10]www.dia.govt.nz/document-authentication
* To attest fingerprints - visit
[11]https://www.police.govt.nz/faq/having-fi...

MFAT Jobs, Scholarships and Graduate Programme:

* New Zealand Scholarships - email [12][email address]
* MFAT Vacancies - visit our website at:
[13]https://vacancies.mfat.govt.nz/.
* MFAT Graduate Programme - email: [14][email address].

OIA requests

* If you have made a request under the Official Information Act 1982,
the Ministry will be in touch to acknowledge your request and discuss
it further if necessary. [15]Official Information Act requests | New
Zealand Ministry of Foreign Affairs and Trade

Ngâ mihi
 
MFAT ENQUIRIES
New Zealand Ministry of Foreign Affairs & Trade | Manatû Aorere
195 Lambton Quay, Private Bag 18901
Wellington 6160
New Zealand
[16]www.mfat.govt.nz | [17]www.safetravel.govt.nz
The information contained in this email message is intended only for the
addressee and is not necessarily the official view or communication of the
Ministry. It may be legally privileged. If you are not the intended
recipient you must not use, disclose, copy or distribute this message or
the information in it as this may be unlawful. If you have received this
message in error, please email or telephone the sender immediately ..
[UNCLASSIFIED]

References

Visible links
1. mailto:[email address]
2. https://www.immigration.govt.nz/
3. https://www.mfat.govt.nz/en/embassies/
4. https://www.safetravel.govt.nz/
5. mailto:[email address]
6. http://www.customs.govt.nz/
7. http://www.nzte.govt.nz/
8. http://www.passports.govt.nz/
9. http://www.dia.govt.nz/New-Zealand-citiz...
10. http://www.dia.govt.nz/document-authenti...
11. https://www.police.govt.nz/faq/having-fi...
12. mailto:[email address]
13. https://vacancies.mfat.govt.nz/
14. mailto:[email address]
15. https://www.mfat.govt.nz/en/about-us/con...
16. file:///AMasters/AppData/Local/Microsoft/Windows/Temporary%20Internet%20Files/Content.Outlook/AGDSL449/www.mfat.govt.nz
17. http://www.safetravel.govt.nz/

[UNCLASSIFIED]

UNCLASSIFIED

Dear M.S.

 

Thank you for your email below.

 

Karen Connelly in our Consular team will be happy to discuss and assist
with your situation. Please contact her on the email address below.

 

[1][email address]

 

Kind regards

 

Executive Services Division
New Zealand Ministry of Foreign Affairs & Trade | Manatū Aorere
-----------------------------------------------------------------
195 Lambton Quay, Private Bag 18901, Wellington 5045, New Zealand
[2]www.mfat.govt.nz | [3]www.safetravel.govt.nz

[4]www.mfat.govt.nz | [5]www.embassy.govt.nz | [6]www.aid.govt.nz |
[7]www.safetravel.govt.nz

 

You have the right to seek an investigation and review by the Ombudsman of
this decision by contacting www.ombudsman.parliament.nz or freephone 0800
802 602.

UNCLASSIFIED

-----Original Message-----

From: M. S. <[8][FOI #33764 email]>

Sent: Wednesday, 18 February 2026 11:04 pm

To: ENQUIRIES <[9][MFAT request email]>

Subject: Official Information request - Reason for counselor service
delays in Egypt

 

[You don't often get email from
[10][FOI #33764 email]. Learn why this is
important at [11]https://aka.ms/LearnAboutSenderIdentific... ]

 

Dear Ministry of Foreign Affairs and Trade,

 

We are kiwis living overseas for family reasons. We requested counselor
services since more than 15 days now (since 3rd Feb 2026). We had an
appointment 2 days back, Part of the papers were verified other was not
due to NZQA website was down, so they couldn't verify the papers online at
the time. Despite coming to the embassy from 2 hours driving way, we had
to agree to get back once the website is up to verify the papers, and we
have been told that once the website is up the papers will be verified and
stamped and waiting collection. We contacted the embassy once more today
and councilor is not available even after asking to speak to them, no use,
no one is fulfilling the request to let me speak to them.

Now my kid is very delayed to apply for his university due to this paper
authentication.

 

My question is what's happening causing all that delay in the NZ embassy
in Egypt, although when we went for authenticating paper last time, we
were the only members of the public at the embassy?

Why we have to delay my kids university application by almost a full term
due to the delays in authenticating a paper?

Why the NZ counselor in Egypt is not answering nor speaking to Kiwis
members of the public?

Last but not least, in the news it showed NZ ambassador showing
appreciation of the Egyptian Mango. As per one of the many links available

[12]https://aus01.safelinks.protection.outlo...

In case there are times to do so, why there's no much time to conclude our
counselor paper work request?

 

Yours faithfully,

M. S.

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[13][FOI #33764 email]

 

Is [14][MFAT request email] the wrong address for Official Information
requests to Ministry of Foreign Affairs and Trade? If so, please contact
us using this form:

[15]https://aus01.safelinks.protection.outlo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[16]https://aus01.safelinks.protection.outlo...

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

-------------------------------------------------------------------

 

The information contained in this email message is intended only for the
addressee and is not necessarily the official view or communication of the
Ministry. It may be legally privileged. If you are not the intended
recipient you must not use, disclose, copy or distribute this message or
the information in it as this may be unlawful. If you have received this
message in error, please email or telephone the sender immediately ..

References

Visible links
1. mailto:[email address]
2. http://www.mfat.govt.nz/
3. http://www.safetravel.govt.nz/
4. http://www.mfat.govt.nz/
5. http://www.embassy.govt.nz/
6. http://www.aid.govt.nz/
7. http://www.safetravel.govt.nz/
8. mailto:[FOI #33764 email]
9. mailto:[MFAT request email]
10. mailto:[FOI #33764 email]
11. https://aka.ms/LearnAboutSenderIdentific...
12. https://www.aletihad.ae/news/%D8%AF%D9%8...
13. mailto:[FOI #33764 email]
14. mailto:[MFAT request email]
15. https://fyi.org.nz/change_request/new?bo...
16. https://fyi.org.nz/help/officers

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