Kiwisaver Complaints not upheld by Financial Ombudsman
Donna made this Official Information request to Financial Markets Authority
This request has an unknown status. We're waiting for Donna to read a recent response and update the status.
From: Donna
Dear Financial Markets Authority,
Could you kindly provide the following information:
1. How many kiwisaver fund management complaints have been made to FSC Ombudsman in the last 2 years by kiwisaver customers ?
2. How many of those kiwisaver customers have complained about being declined for hardship withdrawals?
3. How many of the complaints have not been upheld by the Financial Ombudsman?
4. How many complaints have been about the kiwisaver supervisor agencies?
5. Can you supply the name of the kiwisaver funds being complained about?
6. Can you supply the names of ybe fund supervisors that have been complained about?
Many thanks
Yours faithfully,
Donna
From: FMA Customer Service
Financial Markets Authority
Dear Donna FYI.org.nz
Thank you for contacting the Financial Markets Authority (FMA).
Your enquiry has been referred to the appropriate department.
We aim to provide you with a response as soon as possible, however this
may take up to 20 working days once all the relevant information has been
received.
Yours sincerely
Financial Markets Authority
You can view FMA’s Privacy statement at [1]Privacy policy | Financial
Markets Authority (fma.govt.nz). For further information about how the
FMA collects, stores and uses information, you can view our Transparency
statement at [2]Transparency statement on information gathering |
Financial Markets Authority (fma.govt.nz)
Customer Service
T 0800 434 566
E [Financial Markets Authority request email]
Level 5, Ernst & Young Building
2 Takutai Square, Britomart, Auckland, 1010
PO Box 106 672, Auckland 1143, [3]www.fma.govt.nz [4][IMG] [5][IMG]
New Zealand [6][IMG] [7][IMG]
This email is intended for the addressee(s) only. It may be confidential,
and subject to legal privilege, or a confidentiality order of the
Financial Markets Authority. If you are not the intended recipient it may
be unlawful for you to use any information in this email or to pass it on
to others. Please delete the email and any attachments, and notify the
sender by return email or telephone +64 4 472 9830. Thank you.
References
Visible links
1. https://www.fma.govt.nz/privacy/
2. https://www.fma.govt.nz/transparency-sta...
3. file:///tmp/foiextract20250508-935-nn06o6#
4. https://www.linkedin.com/company/financi...
5. https://www.facebook.com/FinancialMarket...
6. https://www.instagram.com/fma_nz/?hl=en
7. https://twitter.com/fmamedia?lang=en
Things to do with this request
- Add an annotation (to help the requester or others)
- Download a zip file of all correspondence