Kia ora Michael

 

Official information request regarding Digital Solutions

 

I am writing to acknowledge receipt of your official information request
dated 26 September 2024.

 

We will endeavour to respond to your request as soon as possible and in
any event no later than 24 October 2024, being 20 working days after the
day your request was received.

 

If any additional factors come to light which are relevant to your
request, please do not hesitate to contact me so that these can be taken
into account.

 

Ngā mihi,

 

Blair Doherty

Senior Advisor, Official Information and Privacy

Legal Services

Te Herenga Waka - Victoria University of Wellington

[1]www.wgtn.ac.nz 

 

 

 

-----Original Message-----
From: Michael Ward <[FOI #28533 email]>
Sent: Thursday, September 26, 2024 1:37 PM
To: OIA Requests <[VUW request email]>
Subject: Official Information request - Digital Solutions OIA

 

Dear Victoria University of Wellington,

 

Under the Official Information Act, I request the following information:

 

- a copy of the Service Level Agreement between Digital Solutions and
students of Victoria University of Wellington

- the number of requests made to Digital Solutions in 2019

- the number of requests made to Digital Solutions in 2020

- the number of requests made to Digital Solutions in 2021

- the number of requests made to Digital Solutions in 2022

- the number of requests made to Digital Solutions in 2023

- the number of requests made to Digital Solutions so far in 2024

- the average resolution time of requests made to Digital Solutions in
2019

- the average resolution time of requests made to Digital Solutions in
2020

- the average resolution time of requests made to Digital Solutions in
2021

- the average resolution time of requests made to Digital Solutions in
2022

- the average resolution time of requests made to Digital Solutions in
2023

- the average resolution time of requests made to Digital Solutions so far
in 2024

- all correspondence (emails, Teams, Signal, Whatsapp, etc) between
Digital Solutions team members regarding resolution time or level of
service.

- copies of all complaints received by digital solutions

 

Yours faithfully,

Michael

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[2][FOI #28533 email]

 

Is [3][VUW request email] the wrong address for Official Information
requests to Victoria University of Wellington? If so, please contact us
using this form:

[4]https://apc01.safelinks.protection.outlo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[5]https://apc01.safelinks.protection.outlo...

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

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References

Visible links
1. www.wgtn.ac.nz
http://www.wgtn.ac.nz/
2. mailto:[FOI #28533 email]
3. mailto:[VUW request email]
4. https://fyi.org.nz/change_request/new?bo...
5. https://fyi.org.nz/help/officers

hide quoted sections

Tēnā koe Michael

 

Official information request regarding Digital Solutions

 

I refer to your official information request dated 26 September 2024.

 

Please find attached a response to your information request.

 

Ngā mihi,

 

Blair Doherty

Senior Advisor, Official Information and Privacy

Legal Services

Te Herenga Waka - Victoria University of Wellington

[1]www.wgtn.ac.nz 

 

 

-----Original Message-----
From: Michael Ward <[2][FOI #28533 email]>
Sent: Thursday, September 26, 2024 1:37 PM
To: OIA Requests <[3][VUW request email]>
Subject: Official Information request - Digital Solutions OIA

 

Dear Victoria University of Wellington,

 

Under the Official Information Act, I request the following information:

 

- a copy of the Service Level Agreement between Digital Solutions and
students of Victoria University of Wellington

- the number of requests made to Digital Solutions in 2019

- the number of requests made to Digital Solutions in 2020

- the number of requests made to Digital Solutions in 2021

- the number of requests made to Digital Solutions in 2022

- the number of requests made to Digital Solutions in 2023

- the number of requests made to Digital Solutions so far in 2024

- the average resolution time of requests made to Digital Solutions in
2019

- the average resolution time of requests made to Digital Solutions in
2020

- the average resolution time of requests made to Digital Solutions in
2021

- the average resolution time of requests made to Digital Solutions in
2022

- the average resolution time of requests made to Digital Solutions in
2023

- the average resolution time of requests made to Digital Solutions so far
in 2024

- all correspondence (emails, Teams, Signal, Whatsapp, etc) between
Digital Solutions team members regarding resolution time or level of
service.

- copies of all complaints received by digital solutions

 

Yours faithfully,

Michael

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[4][FOI #28533 email]

 

Is [5][VUW request email] the wrong address for Official Information
requests to Victoria University of Wellington? If so, please contact us
using this form:

[6]https://apc01.safelinks.protection.outlo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[7]https://apc01.safelinks.protection.outlo...

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

-------------------------------------------------------------------

 

References

Visible links
1. www.wgtn.ac.nz
http://www.wgtn.ac.nz/
2. mailto:[FOI #28533 email]
3. mailto:[VUW request email]
4. mailto:[FOI #28533 email]
5. mailto:[VUW request email]
6. https://fyi.org.nz/change_request/new?bo...
7. https://fyi.org.nz/help/officers

hide quoted sections