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Kia ora John,

 

Please find attached Customs' response to your OIA request.

 

Nāku noa, nā

 

Correspondence, Reviews and Ministerial Servicing

New Zealand Customs Service | Te Mana Ārai o Aotearoa

 

 

-----Original Message-----
From: John <[FOI #28484 email]>
Sent: Monday, September 23, 2024 3:38 PM
To: OIA <[email address]>
Subject: Official Information request - Reasons for failing to use egate

 

Dear New Zealand Customs Service,

 

I would like to request the information for most common reasons that
travellers fail to use egate to entry and exist New Zealand, though they
hold the eligible passports.

 

I also would like to request the information how about how dual passports
holders use egate to entry and exist New Zealand.

 

For example, Australian and New Zealand citizens use their Australian
passports to check in flights to Australia. Can they use their New Zealand
passports to exist via egate?

 

Also, if they use their Australian passport to check in the flights to New
Zealand. When they arrive in New Zealand, can they use their New Zealand
passport to entry via egate?

 

Thank you very much.

 

Yours faithfully,

 

John

 

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The information contained in this email is intended for the addressees and
is not necessarily the official view or communication of the New Zealand
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This email may contain information that is confidential or legally
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References

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2. mailto:[Customs request email]
3. https://fyi.org.nz/change_request/new?bo...
4. https://fyi.org.nz/help/officers

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