Kia ora,

Thank you for getting in touch with the Ministerial Services team.

Please note - the [1][Department of Corrections request email] inbox is monitored from
8:00am to 4:00pm Monday to Friday excluding public holidays.

If your request is urgent and relates to the wellbeing or safety of
someone in prison, please contact the prison directly. Contact details for
all prisons can be found here:
[2]https://www.corrections.govt.nz/about_us...

If you are looking for the location of a person in prison or if you want
to know if someone is in prison, you can request this information by using
the online form on our website.

[3]https://www.corrections.govt.nz/working_...

 

This is an automatic reply to confirm we have received your email and we
will contact you if any further information is required.  Please do not
reply to this message.

Ngā mihi | Kind regards,

The Ministerial Services Team

[4][Department of Corrections request email]

 

 

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The information in this message is the property of the New Zealand
Department of Corrections. It is intended only for the person or entity to
which it is addressed and may contain privileged or in confidence
material. Any review, storage, copying, editing, summarising,
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in whole or part, or taking any action in reliance upon, this information
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References

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4. mailto:[Department of Corrections request email]

hide quoted sections

Kia ora Caleb,

Thank you for your email.

We are in receipt of your email.

If you are requesting information, we are required to comply with the Privacy Act 2020, the Official Information Act 1982 and the Victims Rights Act 2002.

Depending on the nature of your request you may not receive an official response for up to 20 working days.

We will respond to you in due course.

Ngā mihi | Kind regards,
Ministerial Services
Department of Corrections, Ara Poutama Aotearoa
a: National Office, Mayfair House, 44-52 The Terrace, Wellington 6011

-----Original Message-----
From: Caleb <[FOI #26890 email]>
Sent: Monday, May 20, 2024 8:11 PM
To: Info@Corrections <[Department of Corrections request email]>
Subject: CM: [EXTERNAL] Official Information request - Self Service Prisoner Kiosk Requests

[You don't often get email from [FOI #26890 email]. Learn why this is important at https://aka.ms/LearnAboutSenderIdentific... ]

Kia ora,

I am writing to request information related to the new prisoner self-service kiosk complaints system implemented by the Department of Corrections. Specifically, I would like details on the following:

Number of Requests Received:
Please provide the total number of requests received through the self-service kiosk system since its launch.
Break down the requests by site (prison location) and month.

Escalated Complaints:
How many of these requests escalated into formal PC.01 complaints?
Provide a breakdown of escalated complaints by site and month.

Allegations Against Staff:
How many allegations have been made against staff members specifically lodged to the kiosk system (IR.07)?
Again, please provide a breakdown by site and month.

I understand that some information may be sensitive or confidential, but I appreciate your assistance in providing as much detail as possible within the bounds of privacy regulations.

Please consider this an Official Information Act request, and I kindly request a response within the statutory timeframe (usually 20 working days).

Thank you for your attention to this matter. If you require any further clarification, please do not hesitate to contact me.

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #26890 email]

Is [Department of Corrections request email] the wrong address for Official Information requests to Department of Corrections? If so, please contact us using this form:
https://fyi.org.nz/change_request/new?bo...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

----------------------------------------------------------------------------------------------------------------------------------------------

The information in this message is the property of the New Zealand Department of Corrections. It is intended only for the person or entity to which it is addressed and may contain privileged or in confidence material. Any review, storage, copying, editing, summarising, transmission, retransmission, dissemination or other use of, by any means, in whole or part, or taking any action in reliance upon, this information by persons or entities other than intended recipient are prohibited. If you received this in error, please contact the sender and delete the material from all computers.

hide quoted sections

Kia ora,

Please find attached extension letter.

Ngā mihi | Kind regards,

Ministerial Services
Department of Corrections, Ara Poutama Aotearoa
a: National Office, Mayfair House, 44-52 The Terrace, Wellington 6011

-----Original Message-----
From: Info@Corrections
Sent: Tuesday, May 21, 2024 12:46 PM
To: Caleb <[FOI #26890 email]>
Subject: RE: CM: [EXTERNAL] Official Information request - Self Service Prisoner Kiosk Requests - C182227

Kia ora Caleb,

Thank you for your email.

We are in receipt of your email.

If you are requesting information, we are required to comply with the Privacy Act 2020, the Official Information Act 1982 and the Victims Rights Act 2002.

Depending on the nature of your request you may not receive an official response for up to 20 working days.

We will respond to you in due course.

Ngā mihi | Kind regards,
Ministerial Services
Department of Corrections, Ara Poutama Aotearoa
a: National Office, Mayfair House, 44-52 The Terrace, Wellington 6011

-----Original Message-----
From: Caleb <[FOI #26890 email]>
Sent: Monday, May 20, 2024 8:11 PM
To: Info@Corrections <[Department of Corrections request email]>
Subject: CM: [EXTERNAL] Official Information request - Self Service Prisoner Kiosk Requests

[You don't often get email from [FOI #26890 email]. Learn why this is important at https://aka.ms/LearnAboutSenderIdentific... ]

Kia ora,

I am writing to request information related to the new prisoner self-service kiosk complaints system implemented by the Department of Corrections. Specifically, I would like details on the following:

Number of Requests Received:
Please provide the total number of requests received through the self-service kiosk system since its launch.
Break down the requests by site (prison location) and month.

Escalated Complaints:
How many of these requests escalated into formal PC.01 complaints?
Provide a breakdown of escalated complaints by site and month.

Allegations Against Staff:
How many allegations have been made against staff members specifically lodged to the kiosk system (IR.07)?
Again, please provide a breakdown by site and month.

I understand that some information may be sensitive or confidential, but I appreciate your assistance in providing as much detail as possible within the bounds of privacy regulations.

Please consider this an Official Information Act request, and I kindly request a response within the statutory timeframe (usually 20 working days).

Thank you for your attention to this matter. If you require any further clarification, please do not hesitate to contact me.

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #26890 email]

Is [Department of Corrections request email] the wrong address for Official Information requests to Department of Corrections? If so, please contact us using this form:
https://fyi.org.nz/change_request/new?bo...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

----------------------------------------------------------------------------------------------------------------------------------------------

The information in this message is the property of the New Zealand Department of Corrections. It is intended only for the person or entity to which it is addressed and may contain privileged or in confidence material. Any review, storage, copying, editing, summarising, transmission, retransmission, dissemination or other use of, by any means, in whole or part, or taking any action in reliance upon, this information by persons or entities other than intended recipient are prohibited. If you received this in error, please contact the sender and delete the material from all computers.

hide quoted sections

Kia ora Caleb,

Please find attached Corrections response to your request.

Ngā mihi | Kind regards,
David

Ministerial Services
Department of Corrections, Ara Poutama Aotearoa
a: National Office, Freyberg Building, 20 Aitken Street, Wellington, 6011

-----Original Message-----
From: Caleb <[FOI #26890 email]>
Sent: Monday, May 20, 2024 8:11 PM
To: Info@Corrections <[Department of Corrections request email]>
Subject: [EXTERNAL] Official Information request - Self Service Prisoner Kiosk Requests

[You don't often get email from [FOI #26890 email]. Learn why this is important at https://aka.ms/LearnAboutSenderIdentific... ]

Kia ora,

I am writing to request information related to the new prisoner self-service kiosk complaints system implemented by the Department of Corrections. Specifically, I would like details on the following:

Number of Requests Received:
Please provide the total number of requests received through the self-service kiosk system since its launch.
Break down the requests by site (prison location) and month.

Escalated Complaints:
How many of these requests escalated into formal PC.01 complaints?
Provide a breakdown of escalated complaints by site and month.

Allegations Against Staff:
How many allegations have been made against staff members specifically lodged to the kiosk system (IR.07)?
Again, please provide a breakdown by site and month.

I understand that some information may be sensitive or confidential, but I appreciate your assistance in providing as much detail as possible within the bounds of privacy regulations.

Please consider this an Official Information Act request, and I kindly request a response within the statutory timeframe (usually 20 working days).

Thank you for your attention to this matter. If you require any further clarification, please do not hesitate to contact me.

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #26890 email]

Is [Department of Corrections request email] the wrong address for Official Information requests to Department of Corrections? If so, please contact us using this form:
https://fyi.org.nz/change_request/new?bo...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

----------------------------------------------------------------------------------------------------------------------------------------------

The information in this message is the property of the New Zealand Department of Corrections. It is intended only for the person or entity to which it is addressed and may contain privileged or in confidence material. Any review, storage, copying, editing, summarising, transmission, retransmission, dissemination or other use of, by any means, in whole or part, or taking any action in reliance upon, this information by persons or entities other than intended recipient are prohibited. If you received this in error, please contact the sender and delete the material from all computers.

hide quoted sections