Concussion Clinic Feedback/Post Concussion Services Feedback
Anthony Jordan made this Official Information request to Accident Compensation Corporation
The request was partially successful.
From: Anthony Jordan
Dear Accident Compensation Corporation,
Please provide the following for all Concusion Clinic and Post concussion Clinic Services established by the ACC for respective years 2010 to date:
1/ General Client Feedback Post Completion of using any ACC Initiated Concusion Clinic and Post concussion Clinic Service for respective years 2010 to date
2/ Number of Complaints made by Clients during participation of using any ACC Initiated Concusion Clinic and Post concussion Clinic Service for respective years 2010 to date
3/ Number of Complaints made by Clients Post-participation of using any ACC Initiated Concusion Clinic and Post concussion Clinic Service for respective years 2010 to date regarding service received
Yours faithfully,
Anthony Jordan
From: Government Services
Accident Compensation Corporation
Kia ora
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' 0800 101 996
* Box 242, Wellington 6011
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From: Government Services
Accident Compensation Corporation
Kia ora Anthony
Please find attached our response to your official information request
dated 18 February 2024. If you have any questions about the response you
can contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us a
call on 0800 101 996.
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click [3]here.
Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
------------------- Original Message -------------------
From: Anthony Jordan <[FOI #25770 email]>;
Received: Sun Feb 18 2024 09:24:41 GMT+1300 (New Zealand Daylight Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>; <[ACC request email]>;
Subject: Official Information request - Concussion Clinic Feedback/Post
Concussion Services Feedback
[You don't often get email from
[FOI #25770 email]. Learn why this is
important at [4]https://aka.ms/LearnAboutSenderIdentific... ]
Dear Accident Compensation Corporation,
Please provide the following for all Concusion Clinic and Post concussion
Clinic Services established by the ACC for respective years 2010 to date:
1/ General Client Feedback Post Completion of using any ACC Initiated
Concusion Clinic and Post concussion Clinic Service for respective years
2010 to date
2/ Number of Complaints made by Clients during participation of using any
ACC Initiated Concusion Clinic and Post concussion Clinic Service for
respective years 2010 to date
3/ Number of Complaints made by Clients Post-participation of using any
ACC Initiated Concusion Clinic and Post concussion Clinic Service for
respective years 2010 to date regarding service received
Yours faithfully,
Anthony Jordan
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From: Anthony Jordan
Dear Government Services,
It is very disappointing to know the ACC have no other way of collating and storing such data so it is more accessible
If the ACC Minister was to ask for such data, I would suspect a Minister to be equally disheartened
Questions the competence of the ACC to Administer such things where New Zealanders wellbeing are at stake
Yours sincerely,
Anthony Jordan
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
We will try to respond your query as quickly as possible. However,
depending on the nature of your request you may not receive a response for
up to 20 working days. Please note that the period from 25 December 2023
to 15 January 2024 (inclusive) are not counted as working days under the
Official Information Act 1982, and our offices will be closed from 25
December to 7 January. OIA requests submitted after 27 November 2023 may
take a bit longer than you expected. You can check the [1]Ombudsman OIA
response calculator to find when your request for official information
will be due.
In cases where ACC’s response provides information that is identified to
be of general public interest, the response may also be published on the
ACC’s website. If ACC publishes the response to your OIA request, all
personal information, including your name and contact details, will be
removed.
The information you have requested may involve documents which contains
the names of our staff. Please let us know whether you require these
names. We may need to consult our staff before deciding whether we can
release this information, and this may take a bit more time. If we do not
hear from you, we will assume that you do not require staff names.
Our [2]website provides up to date news and information about our work.
You can also follow us on [3]Facebook and [4]Twitter. Further information
about how to contact us is also available [5]here.
Ngâ mihi,
Government Engagement, ACC
' 0800 101 996
* Box 242, Wellington 6011
[6]www.acc.co.nz
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. http://www.ombudsman.parliament.nz/agenc...
2. http://www.acc.co.nz/
3. http://www.facebook.com/ACCNewZealand/
4. https://twitter.com/accnz
5. http://www.acc.co.nz/contact/
6. https://aus01.safelinks.protection.outlo...
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