Call Recording Systems
Karl Bloxham made this Official Information request to Accident Compensation Corporation
The request was successful.
From: Karl Bloxham
Dear Accident Compensation Corporation,
The information I request relates to phone calls between claimants with the 0800 Claims Unit, also the Customer Resolution Unit.
1. What is the name of the current system used for the call recordings and when did this system go live.
2. What was the name of the previous call recording system and when did that system shut down.
3. How long are call recordings kept with the current system and previous system.
4. Does ACC, in special circumstances have the ability to restore a recording, after it has been removed from the system, for example a recording which only recently was removed from the system. ( I ask this, as I am aware of a number of District Councils, including other Agency's which are able to restore some call recording ).
Yours faithfully,
Karl Bloxham
From: Government Services
Accident Compensation Corporation
Kia ora
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From: Government Services
Accident Compensation Corporation
Kia ora Karl
Please find attached our response to your official information request
dated 23 September 2023. If you have any questions about the response you
can contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us a
call on 0800 101 996.
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Ngâ mihi
Sara Freitag (she/her)
Acting Manager | OIA Services
' 027 973 7330
* PO Box 242, Wellington 6011
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