Dear Sport and Recreation New Zealand,

I request the number of complaints, inquiries and disputes made to the Sport and Recreation Complaint and Mediation Service from each region in New Zealand.

Please supply the following information under the Official Information Act (OIA):

I have noticed in Sport New Zealand’s most recent Annual Report, it was mentioned that: “In the first year of the service (February 2021 – February 2022), the SRCMS received 131 enquiries, complaints and disputes, of which 89 had been closed and the remaining 42 were at various stages of Immediation’s process”.

Of these complaints, inquiries and disputes, I wish to know how many have been made in each NZ region this year, last year and in 2021. I also wish that these numbers be split into complaints, inquiries and disputes. I also wish that these numbers are also split into what kind of complaints are made, as described on your website:
• a complaint about on or off-field behaviour of a coach, volunteer, parent or
sportsperson;
• a dispute about selection for a particular team or event;
• a complaint about club management, culture, or a policy;
• a complaint of wrongdoing by a volunteer, coach, individual team member or their
parent;
• complaints of bullying, harassment, or discrimination;
• a dispute about inappropriate use of social media in a sporting setting.

I also request to know how many of these complaints have been upheld or not. For clarification, I request numbers from this year so far, all of 2022 and all of 2021 from February beginning SRCMS’s service.

I understand these complaints are received confidentially so no personal information can be given. I therefore only ask for the numbers of complaints and the kinds of complaints made, from each region.

Yours faithfully,
Eve Hyslop