Count of Citizenship applications allocation by durations

EngNZ made this Official Information request to Department of Internal Affairs

The request was partially successful.

From: EngNZ

Dear Department of Internal Affairs,

Below is a link to the response from DIA regarding the average time allocated to the case officer if the applicant fails the Citizenship Auto check, the maximum time, and the minimum time. The link to the document is also attached.

In the above response, how have maximum and minimum times been calculated?

In addition, please provide a frequency histogram of the duration of the applications assigned to case officers. What is the number of applications allocated in five days, fifteen days, etc.? Based on actual data, how many applications have been allocated in five days, fifteen days, etc?

For the purpose of understanding, the following example is provided.

Time is taken to allocate Case officers’ Number of applications
5 days 50
10 days 100
20 Days and so on and so forth 150

In light of the information provided in the above-mentioned response link, how do you handle applications if they exceed the maximum allocation time?

Yours faithfully,


Link to this

From: OIA
Department of Internal Affairs

Tçnâ koe Engr

Thank you for your OIA request to the Department of Internal Affairs (included with this email)

The Department will provide its response to your request as soon as practicable and within twenty working days. The 20th working day is 20 July 2023

Please note that in cases where the Department’s response provides information that is identified to be of general public interest, the response may also be published on the Department of Internal Affairs website. If the Department publishes its response to your OIA request, all personal information, including your name and contact details, will be removed.

Nâku, nâ

Michelle Reed (she/her)
Lead Advisor Official Correspondence | Information Management and Privacy
He Ringa Manaaki | Workplace Services Group
He Pou Aronui | Organisational Capability and Services
Te Tari Taiwhenua | Department of Internal Affairs
Level 3, 45 Pipitea St | PO Box 805, Wellington 6140, New Zealand |

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Link to this

From: SDO Official Correspondence
Department of Internal Affairs

Attachment image001.png
31K Download

Attachment OIA 2223 0960 ENGR Citizenship timeframes.pdf
334K Download View as HTML

Kia ora Engr,


Kindly see the attached response to your request.


Ngâ mihi




Linda Anderson ([1]she/her) |Advisor Official Correspondence
Te Pâhekoheko, Kâwai ki te iwi | Operations, Service Delivery and

Te Tari Taiwhenua  The Department of Internal Affairs

[3]Logo: Te Tari Taiwhenua – Internal Affairs

*If you’re wondering about the use of pronouns she/her on this signature
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