Citizenship applications in Jan 2023, and the fairness for the applicants whose applications failed/will fail automated checks
Kaizu made this Official Information request to Department of Internal Affairs
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From: Kaizu
Dear Department of Internal Affairs,
1. Could I please request the following data for citizenship application by grant (submitted online in January 2023 only)?
1.1 Total applications submitted
1.2 Number of applications passed the automated checks
1.3 Number of applications failed the automated checks and percentage breakdown (e.g. 20% failed photo, 30% failed presence requirements, etc.)
1.4 Number of applications that have been approved
1.5 Number of applications that are being processed
1.6 Number of applications that are waiting to be allocated to a case officer
1.7 Number of applications in each bucket
2. Regarding the buckets
"Bucket 1 – Applications from Bucket 2 that were not automatically able to go to Buckets 3, 4, 5 or 6, and that have been pre-assessed by an administrator for completeness.
Bucket 2 – All applications begin in this queue and are filtered to other queues using system logic. Applications that have not automatically able to go to Buckets 3, 4, 5 and 6 remain in this queue until they are picked up by an administrator and pre-assessed for completeness, before then being moved to Bucket 1."
2.1 Does this mean applications that aren't able to go to bucket 3, 4, 5 or 6 will go to bucket 1?
Or only applications that are incomplete will go to bucket 1.
2.2 Can applications in bucket 1 be moved to another bucket (for some reasons, e.g. system error that has been fixed/corrected by an administrator) or will remain in bucket 1 until a case officer is assigned?
2.3 Are applications in bucket 1 checked by the automated checks every week (like the ones in bucket 2)?
3. Sharing the results of automated checks
Before the implementation of the automated checks, applications were process based on the principal of "first come first served".
However, now the ones that pass the automate checks will be processed/approved fast (within one month or every faster). The ones that fail will have to wait for around 10 months to be allocated.
This reduces the process time for many applications by sacrificing the ones that failed the automated checks.
3.1 Can you please confirm if the above is correct?
If so, do you care about the fairness for the applicants whose applications failed (or will fail) the automated checks?
Or it doesn't matter as long as DIA can process the vast majority of the applications fast to make DIA look good.
3.2 By sharing the results of the automated checks (e.g. failed photo requirements) the applicant would be able to submit a new one, which might speed up the process.
Why is this (sharing the results of the automated checks) not considered by DIA?
Yours faithfully,
Kaizu
From: OIA
Department of Internal Affairs
Tçnâ koe Kaizu
Thank you for your OIA request to the Department of Internal Affairs (included with this email)
The Department will provide its response to your request as soon as practicable and within twenty working days. The 20th working day is 19 June 2023
Please note that in cases where the Department’s response provides information that is identified to be of general public interest, the response may also be published on the Department of Internal Affairs website. If the Department publishes its response to your OIA request, all personal information, including your name and contact details, will be removed.
Nâku, nâ
Michelle Reed (she/her)
Lead Advisor Official Correspondence | Information Management and Privacy
He Ringa Manaaki | Workplace Services Group
He Pou Aronui | Organisational Capability and Services
Te Tari Taiwhenua | Department of Internal Affairs
Level 3, 45 Pipitea St | PO Box 805, Wellington 6140, New Zealand | http://www.dia.govt.nz/
-----Original Message-----
From: Kaizu <[FYI request #22851 email]>
Sent: Friday, 19 May 2023 10:26 am
To: OIA <[email address]>
Subject: Official Information request - Citizenship applications in Jan 2023, and the fairness for the applicants whose applications failed/will fail automated checks
[You don't often get email from [FYI request #22851 email]. Learn why this is important at https://aka.ms/LearnAboutSenderIdentific... ]
Dear Department of Internal Affairs,
1. Could I please request the following data for citizenship application by grant (submitted online in January 2023 only)?
1.1 Total applications submitted
1.2 Number of applications passed the automated checks
1.3 Number of applications failed the automated checks and percentage breakdown (e.g. 20% failed photo, 30% failed presence requirements, etc.)
1.4 Number of applications that have been approved
1.5 Number of applications that are being processed
1.6 Number of applications that are waiting to be allocated to a case officer
1.7 Number of applications in each bucket
2. Regarding the buckets
"Bucket 1 – Applications from Bucket 2 that were not automatically able to go to Buckets 3, 4, 5 or 6, and that have been pre-assessed by an administrator for completeness.
Bucket 2 – All applications begin in this queue and are filtered to other queues using system logic. Applications that have not automatically able to go to Buckets 3, 4, 5 and 6 remain in this queue until they are picked up by an administrator and pre-assessed for completeness, before then being moved to Bucket 1."
2.1 Does this mean applications that aren't able to go to bucket 3, 4, 5 or 6 will go to bucket 1?
Or only applications that are incomplete will go to bucket 1.
2.2 Can applications in bucket 1 be moved to another bucket (for some reasons, e.g. system error that has been fixed/corrected by an administrator) or will remain in bucket 1 until a case officer is assigned?
2.3 Are applications in bucket 1 checked by the automated checks every week (like the ones in bucket 2)?
3. Sharing the results of automated checks
Before the implementation of the automated checks, applications were process based on the principal of "first come first served".
However, now the ones that pass the automate checks will be processed/approved fast (within one month or every faster). The ones that fail will have to wait for around 10 months to be allocated.
This reduces the process time for many applications by sacrificing the ones that failed the automated checks.
3.1 Can you please confirm if the above is correct?
If so, do you care about the fairness for the applicants whose applications failed (or will fail) the automated checks?
Or it doesn't matter as long as DIA can process the vast majority of the applications fast to make DIA look good.
3.2 By sharing the results of the automated checks (e.g. failed photo requirements) the applicant would be able to submit a new one, which might speed up the process.
Why is this (sharing the results of the automated checks) not considered by DIA?
Yours faithfully,
Kaizu
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From: SDO Official Correspondence
Department of Internal Affairs
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Tēnā koe Kaizu,
Please see attached for the response to your Official Information Act 1982
request.
Ngā mihi,
Vi Saena| Official Correspondence Advisor
Te Pāhekoheko, Kāwai ki te iwi | Operations, Service Delivery and
Operations
Te Tari Taiwhenua The Department of Internal Affairs
7 Waterloo Quay, Wellington
[1]www.dia.govt.nz
References
Visible links
1. http://www.dia.govt.nz/
From: Kaizu
Dear SDO Official Correspondence,
Thanks for the response.
However, the question "1.3 Number of applications failed the automated checks and percentage breakdown (e.g. 20% failed photo, 30% failed presence requirements, etc.)" was not fully addressed. Please provide percentage breakdown (e.g. 20% failed photo, 30% failed presence requirements, etc.).
Yours sincerely,
Kaizu
From: SDO Official Correspondence
Department of Internal Affairs
Kia ora Kaizu
Please see attached the response to your follow up question to OIA 2223-0871. The attachment shows the breakdown of question 1.3 (for your original question please see below) as requested.
My apologies for the time it has taken to provide this updated information to you.
Thank you for your patience in this matter.
Ngā mihi,
Vi Saena| Official Correspondence Advisor Te Pāhekoheko, Kāwai ki te iwi | Operations, Service Delivery and Operations Te Tari Taiwhenua The Department of Internal Affairs
http://www.dia.govt.nz/
-----Original Message-----
From: Kaizu <[FOI #22851 email]>
Sent: Tuesday, 20 June 2023 7:26 am
To: SDO Official Correspondence <[email address]>
Subject: Re: Official Information Act
Dear SDO Official Correspondence,
Thanks for the response.
However, the question "1.3 Number of applications failed the automated checks and percentage breakdown (e.g. 20% failed photo, 30% failed presence requirements, etc.)" was not fully addressed. Please provide percentage breakdown (e.g. 20% failed photo, 30% failed presence requirements, etc.).
Yours sincerely,
Kaizu
-----Original Message-----
Tēnā koe Kaizu,
Please see attached for the response to your Official Information Act 1982 request.
Ngā mihi,
Vi Saena| Official Correspondence Advisor Te Pāhekoheko, Kāwai ki te iwi | Operations, Service Delivery and Operations
Te Tari Taiwhenua The Department of Internal Affairs
7 Waterloo Quay, Wellington
[1]http://www.dia.govt.nz/
References
Visible links
1. http://www.dia.govt.nz/
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #22851 email]
Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers
If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.
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