Tçnâ koe Pete,

Thank you for your OIA request to the Department of Internal Affairs (included with this email)

The Department will provide its response to your request as soon as practicable and within twenty working days.  The 20th working day is 16 September 2022

Please note that in cases where the Department’s response provides information that is identified to be of general public interest, the response may also be published on the Department of Internal Affairs website.  If the Department publishes its response to your OIA request, all personal information, including your name and contact details, will be removed.

Nâku, nâ

Michelle Reed (she/her)  
Kaitohutohu Ârahi, te Ture Pârongo Ôkawa | Lead Advisor Official Correspondence 
Te Urûngi | Organisational Strategy & Performance
Level 6, 45 Pipitea St | PO Box 805, Wellington 6140, New Zealand |  www.dia.govt.nz

-----Original Message-----
From: Pete <[FOI #20298 email]>
Sent: Saturday, 20 August 2022 12:30 pm
To: OIA <[email address]>
Subject: Official Information request - New system Citizenship system technical issues the increasing timeframes.

[You don't often get email from [FOI #20298 email]. Learn why this is important at https://aka.ms/LearnAboutSenderIdentific... ]

Dear Department of Internal Affairs,
It is understood that the introduction of the new system has resulted in two different backlogs, backlog for applications that pass the auto check and another backlog for applications that dont. It is noticed also that submission date is not anymore a selection criteria for the next application to be assessed leaving thousands of applications in the abandoned backlog that keeps getting larger and slower. My questions to the department are :
1- How long the new system is being under development ? were the current technical issues captured as risk while planning for this project and what is your mitigation or reponse plan ? 2- When do you expect the most stable release to be deployed?
3- What is your plan ( if any) to handle applications that needs manual assessment ?
4- Are you going to follow submission date order when manually process applications ?
5- The timeframe has been increased many times during the past couple of months, do you plan to have another increase soon?
6- According to your data , some applications submitted in June 2021 still not assigned a case officer , while other submitted in June 2022 have been already approved!! What made those who submitted their application last year be deprioritized?!.

Yours faithfully,
Pete

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hide quoted sections

Kia ora Pete

 

I have seen that you have withdrawn the request (please see below) from
the FYI website.

 

 1. How long the new system is being under development ? were the current
technical issues captured as risk while planning for this project and
what is your mitigation or reponse plan ? 2- When do you expect the
most stable release to be deployed?
3- What is your plan ( if any) to handle applications that needs
manual assessment ?
4- Are you going to follow submission date order when manually process
applications ?
5- The timeframe has been increased many times during the past couple
of months, do you plan to have another increase soon?
6- According to your data , some applications submitted in June 2021
still not assigned a case officer , while other submitted in June 2022
have been already approved!! What made those who submitted their
application last year be deprioritized?!.

 

Please advised by replying to this email if this is the case.

 

Ngā mihi

 

Vi Saena| Official Correspondence Advisor
Te Pāhekoheko, Kāwai ki te iwi | Operations, Service Delivery and
Operations

Te Tari Taiwhenua  The Department of Internal Affairs
7 Waterloo Quay, Wellington

[1]www.dia.govt.nz

 

 

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