Ref: 2223-0176

 

Dear Rachel,

 

On behalf of the Ministry of Business, Innovation and Employment I
acknowledge your email of the 25^th of July 2022 requesting under the
Official Information Act 1982 (the Act), the following:

 

“We request contact details for the Manager of the team that processes
2021 Residency visas.

Due to multiple system errors with the new "enhanced" Immigration New
Zealand site applicants are receiving requests for items such as medicals
when they are still in date. The Immigration New Zealand call centre has
said that these will be sorted "when someone gets round to looking at
them." but as far as we can tell there is no digital "alert" to tell an
INZ officer they need to look at the file, without receiving a medical.

Due to the new system having multiple touch points across multiple
Immigration officers, there is no way to contact anyone to iron out these
issues and therefore applications are at risk of sitting unprocessed.”

 

Your request is being processed in accordance with the Act and a response
will be sent to you in due course.

 

If you have any enquiries regarding your request, or its urgency, feel
free to contact us via email at [1][MBIE request email].

 

Nâku noa, nâ

MINISTERIAL SERVICES

               

Ngâ Pou o te Taumaru

Ministry of Business, Innovation and Employment

Level 4, 15 Stout Street, PO Box 1473, Wellington 6140

NZBN 9429000106078

 

 

[2]www.govt.nz - your guide to finding and using New Zealand government
services

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References

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2. http://www.govt.nz/

hide quoted sections

Dear Rachel,

 

Thank you for your email of 25 July 2022 requesting, under the Official
Information Act 1982 (the Act), the following information:

 

“We request contact details for the Manager of the team that processes
2021 Residency visas.

 

Due to multiple system errors with the new "enhanced" Immigration New
Zealand site applicants are receiving requests for items such as medicals
when they are still in date. The Immigration New Zealand call centre has
said that these will be sorted "when someone gets round to looking at
them." but as far as we can tell there is no digital "alert" to tell an
INZ officer they need to look at the file, without receiving a medical.

 

Due to the new system having multiple touch points across multiple
Immigration officers, there is no way to contact anyone to iron out these
issues and therefore applications are at risk of sitting unprocessed.”

 

Your query has been referred to our team and we will provide you a
response as general correspondence.

 

Contact details for the Manager of the team that processes 2021 Resident
Visas:

[1][email address]

Head of Operations Manukau

Phone +6499093956

 

However, please note that there is not a single office or team that
processes 2021 Resident Visas. These visas are processed across multiple
Immigration New Zealand (INZ) processing offices.

 

With regards to your concern about the issues with medicals on the new
Immigration Online system, INZ has noted that this issue has been
affecting applicants who have not engaged with INZ in the past and do not
have an existing client ID, and have proactively obtained a medical
certificate ahead of submitting their Phase 2, 2021 Resident Visa or
Visitor Visa applications (when the medical is sent to INZ on behalf of
someone who has never applied for a visa, it is held without a client ID
until a visa is applied for). As the medical certificate was not linked to
their Client ID previously, the system is sending an automatic request for
a medical certificate as no health evidence is found in the system.

 

To avoid this issue, new applicants using the enhanced Immigration Online
system to apply for a visa should submit their application first and wait
for INZ to send them a request for a medical certificate, if any is
required. This also ensures applicants do not pay to obtain medical
certificates that might not be required. Applicants should only supply
additional documentation if they are requested to do so. Applicants who
have already provided valid medical certificates but have since received a
notification from INZ requesting one do not need to provide another or
take further action. INZ will match the person to the medical and will be
in touch with applicants if a new medical certificate is required, if for
example, the original medical was no longer valid at the time their
application was lodged.

 

If the information provided is not sufficient, or if you have any further
questions, feel free to submit a new request via our online form -
[2]https://www.mbie.govt.nz/about/open-gove...

 

 

Ngâ Mihi,

Richa

 

BUSINESS MANAGEMENT TEAM

Immigration New Zealand

Ministry of Business, Innovation and Employment

15 Stout Street, PO Box 1473, Wellington 6140

NZBN 9429000106078

[3]457667B6

 

 

References

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1. mailto:[email address]
2. https://aus01.safelinks.protection.outlo...