Printed from https://fyi.org.nz/request/18682-complaint-procedure on November 22, 2024 06:22

Complaint Procedure

T Barnett made this Official Information request to Ministry of Health

The request was successful.

From: T Barnett

Dear Ministry of Health,

I am a New Zealand citizen and reside in New Zealand
Under the OIA, I request a copy of the following

1-Policy/procedures/guidelines for complaining directly to the ministry of health (about the ministry of health)

2- Number of complaints received last year about your contractor Whakarongorau Aotearoa (in regards to them providing the healthline/covid healthline service

3- The complaints procedure/guidelines/policy for your contractor Whakarongorau Aotearoa

Information held by a contractor to an OIA organization is deemed held by that organization, if it is in the contractor's capacity as contractor

Whakarongorau Aotearoa is contracted by the Ministry of Health to provide the Healthline service.

Yours faithfully,

T Barnett

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From: OIA Requests

Thank you for your Official Information Act request. This is
an automatic reply to let you know we received it.

In accordance with the Act, we'll let you know our decision within no more
than 20 working days. If you'd like to calculate the timeframe, you can
use the Ombudsman's online calculator
here: [1]http://www.ombudsman.parliament.nz/

Due to the COVID-19 global pandemic response, the Ministry is experiencing
significantly higher volumes of queries and requests for information. This
means we may take some time in responding to your request. The Ministry
regularly updates information about the COVID-19 situation and publishes
OIA responses considered to be of public interest:
[2]https://www.health.govt.nz/about-ministr...

Please also refer to the Unite Against Covid-19 website for copies of
papers, minutes, and key advice for the decisions the Government has made
relating to COVID-19.

Sometimes we may need to clarify aspects of a request. You can expect to
hear from us soon if that is the case here.

Ngā mihi,

OIA Services

Government Services

Office of the Director-General

Ministry of Health

E: [3][email address]

 

 

 

 

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References

Visible links
1. http://scanmail.trustwave.com/?c=15517&a...
2. https://www.health.govt.nz/about-ministr...
3. mailto:[email address]

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From: OIA Requests

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Kia ora,

 

Thank you for your request for official information. The Ministry's
reference number for your request is: H202203310.  

 

As required under the Official Information Act 1982, the Ministry will
endeavour to respond to your request no later than 20 working days after
the day your request was received. If you'd like to calculate the
timeframe, you can use the Ombudsman's online calculator
here: [1]http://www.ombudsman.parliament.nz/

 

Due to the COVID-19 global pandemic response, the Ministry is experiencing
significantly higher volumes of queries and requests for information. If
we are unable to respond to your request within this time frame, we will
notify you of an extension of that time frame.

 

If you have any queries related to this request, please do not hesitate to
get in touch.

 

Ngā mihi

 

OIA Services

Government Services

Office of the Director-General

Ministry of Health

E: [2][email address]

 

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Link to this

From: OIA Requests

Attachment Outlook cgm1atgu.png
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Attachment H202203310 response letter.pdf
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​Kia ora Mr Barnett
Please find attached a letter to your request for information. 

Ngā mihi

 

OIA Services Team

 

[1]Ministry of Health information releases

[2]Unite against COVID-19

show quoted sections

References

Visible links
1. https://www.health.govt.nz/about-ministr...
2. https://covid19.govt.nz/

Link to this

Things to do with this request

Anyone:
Ministry of Health only: