Results of Shakti investigation

Sarah A made this Official Information request to Ministry of Social Development

The request was partially successful.

From: Sarah A

Dear Ministry of Social Development,

I am writing today to request updates on the investigation launched against Shakti Community Council Inc ("Shakti"), as permitted under the Official Information Act 1982. May I please request the information include:

1. Concerns raising the investigation, and whether it was narrowed to issues of management and employment, or if it also included clients' experiences.

2. Amount of funding MSD provided to Shakti following and preceding the investigation, and whether any inconsistency in funding can be attributed to the findings of the investigation.

3. Results of Shakti's charity accreditation assessment in September 2021.

4. Data showing turnover rates of employees in the years 2019 to 2021.

5. Data showing the number of clients who have sought Shakti's services in the years 2019 to 2021.

5. Copies of anonymised evaluation forms clients are to complete once their departure from safe houses are confirmed.

6. A copy of the anonymous open letter released 18 March 2021 on Medium, authored by former staff.

7. Whether MSD made any attempts to seek personal recounts from past employees and/or clients to contribute to the investigation.

8. If possible, copies of all governmental reviews of Shakti in the years 2019 to 2021.

I understand this may require an extension given the abundance of information being asked. Should any of the above be better directed to your independent investigator, please kindly pass on my request to them.

With gratitude,
Sarah A

Link to this

From: OIA_Requests (MSD)
Ministry of Social Development

Tēnā koe Sarah A

Thank you for your email received 16 November 2021, under the Official Information Act 1982. Your request has been forwarded to the appropriate officials at National Office to respond. 

The Ministry is focussing its resources on supporting New Zealanders through COVID-19 by administering welfare support during this unprecedented time.  Resources within our business units, where information for OIA requests is drawn from, is limited or unavailable.  Staff have been redeployed to assist the frontline with the processing of welfare payments. As such, there may be a delay in you receiving a response from the Ministry.

Thank you for your patience and understanding during this time. 

Ngā manaakitanga,

Official and Parliamentary Information Team | Ministerial and Executive Services
Ministry of Social Development

Our Purpose:
We help New Zealanders to help themselves to be safe, strong and independent
Ko ta mātou he whakamana tangata kia tū haumaru, kia tū kaha, kia tū motuhake

show quoted sections

Link to this

From: OIA_Requests (MSD)
Ministry of Social Development

Attachment 20211213 OIA Response A Sarah.pdf
463K Download View as HTML

Tçnâ koe Sarah A,


Please find attached the Ministry’s response to your Official Information
Act request.


Nâ mâtou noa, nâ


Official and Parliamentary Information team   |  Ministerial and
Executive Services

Ministry of Social Development


Our Purpose:
We help New Zealanders to be safe, strong and independent.
Manaaki Tangata, Manaaki Whânau.



------------------------------- This email and any attachments may contain
information that is confidential and subject to legal privilege. If you
are not the intended recipient, any use, dissemination, distribution or
duplication of this email and attachments is prohibited. If you have
received this email in error please notify the author immediately and
erase all copies of the email and attachments. The Ministry of Social
Development accepts no responsibility for changes made to this message or
attachments after transmission from the Ministry.

Link to this

Things to do with this request

Ministry of Social Development only: