Dear CamHouston

 

This email acknowledges your below request for information made under the
Official Information Act 1982.

 

Your request has been forwarded to the appropriate section of Waka Kotahi
NZ Transport Agency for response. They will contact you if they require
clarification of your request, more time to respond, or if your request
has been transferred to another organisation to respond to. Unless more
time is required, Waka Kotahi will send a response to you within 20
working days of receiving your request – in this instance on or before 3
December 2020.

 

The information you have requested may contain the names and contact
details of our staff. Please let us know whether you require these names
and contact details. We may need to consult our staff before deciding
whether we can release this information, and this may take a bit more
time. If we do not hear from you we will assume that you do not require
staff names and contact details.

 

If you would like to discuss your request with Waka Kotahi, please contact
us by email at [1][email address].

 

Regards  

 

_________  __________________________________________

Ministerial Services

Government | Engagement & Partnerships

Waka Kotahi NZ Transport Agency
National Office / 50 Victoria Street
Private Bag 6995, Wellington 6141, New Zealand 
_________  _____________________________________

          
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From: Cameron <[FOI #14082 email]>
Sent: Thursday, 5 November 2020 10:40 AM
To: Official Correspondence <[NZTA request email]>
Subject: Official Information request - Daily call wait times for Main
NZTA Numbers

 

Dear New Zealand Transport Agency,

 

You currently have the message "Currently, we are experiencing higher than
normal volumes of calls and emails,....." message displayed on your
website

 

Requests are as follows:

 

1 - What was the date was this message added to the site?

2 - What is the current daily wait times for a call to be answered?

3 - What is the target wait time for calls?

 

Yours faithfully,

 

CamHouston

 

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This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[5][FOI #14082 email]

 

Is [6][NZTA request email] the wrong address for Official
Information requests to New Zealand Transport Agency? If so, please
contact us using this form:

[7]https://aus01.safelinks.protection.outlo...

 

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If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

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Kia ora Cameron,

 

Thank you for your below request for information under the Official
Information Act 1982.

 

In order to satisfy Question 1 of your request - What was the date was
this message added to the site? – are you able to provide the URL of the
web page in which you have seen this messaging?

 

I look forward to hearing from you.

 

Ngâ mihi nui

 

Chelsea Wehipeihana / Customer Advisor – Ministerials

Regulatory Services
DDI: +64 6826 4564

E [1][email address] / W [2]www.nzta.govt.nz
Waka Kotahi NZ Transport Agency

Palmerston North
Private Bag 11777, Palmerston North 4442, New Zealand

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Dear Cameron

Please find attached the response to your request of 5 November 2020 for information under the Official Information Act 1982.

Regards

Ministerial Services
Te Waka Kōtuia - Engagement & Partnerships
Waka Kotahi NZ Transport Agency
National Office / 50 Victoria Street
Private Bag 6995, Wellington 6141, New Zealand 

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