Education (Pastoral Care) Amendment Act 2019 - Interim Code Compliance
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From: Elliott Harris
Dear University of Auckland,
Please provide a summary of how the University's pastoral care practices and processes have been altered or changed in order to ensure its compliance with the Education (Pastoral Care of Domestic Tertiary Students) Interim Code of Practice 2019.
If the University considered that it was already compliant with the Education (Pastoral Care of Domestic Tertiary Students) Interim Code of Practice 2019 , what practices, processes and or services does the University provide that enable it to believe so?
How have individual contracts with students, within an accommodation context or otherwise been changed to as to recognise the University’s obligations under the Education (Pastoral Care of Domestic Tertiary Students) Interim Code of Practice 2019?
What additional pastoral care systems (if any) have been put in place for 2020 in the accommodation context?
How many complaints are made on average per year against the University under the Education (Pastoral Care of International Students) Code of Practice 2016 ? (The details of the specific complaints need not be outlined)
From: Rebecca Ewert
University of Auckland
Dear Mr Harris,
I refer to your email of 3 March 2020.
We consider that the University is already compliant with the Education
(Pastoral Care of Domestic Tertiary Students) Interim Code of Practice
2019. The University recently conducted a comprehensive self-assessment
to identify any areas of non-compliance; this revealed that the current
practices meet or exceed the Interim Code in almost all areas except those
where new obligations have been imposed by the Code (for example, the
requirement to have a process for monitoring and reviewing compliance with
the Code, and a process for investigating complaints concerning possible
breaches of the Code). The University is developing methodologies to
ensure full compliance with the Code in the coming weeks. Further
information about the pastoral care available to students is available on
the University’s website at
No changes to accommodation or other student contracts have been made in
2020. The University’s contracts meet the requirements of the Code and are
While the University’s pastoral care practices already meet the Code, some
adjustments have been made in 2020. For example additional information
sessions for new self-catering students have been introduced, and
Residential Assistants are having more 1:1 conversations with students.
The University operates in a framework of continuous improvement, and will
continue to actively seek and develop best practices in pastoral care. To
that end, the University is an active member of the following
o ANZSSA - Australian and New Zealand Student Services Association: the
University of Auckland’s Associate Director Campus Life (Student
Engagement & Wellbeing) is the current regional convenor. This
organisation provides development opportunities and sector
representation for professional staff working in post-secondary
education student engagement, student participation, wellbeing and
o NZATEAP* - New Zealand Association of Tertiary Education Accommodation
Providers: three University of Auckland staff members are on the
o ACUHO-I* - Association of College and University Housing Officers –
International: the University of Auckland’s Head of Operations
(Accommodation) is a Team leader in the Global Initiatives Network and
a member of the Membership committee.
o APSAA – Asia-Pacific Student Accommodation Association: the University
of Auckland’s Head of Operations (Accommodation) is the current
Vice-President, 2020 Conference Convenor and Vice-Chair of the
Professional Development committee. APSAA is the industry body for
student accommodation in the Asia-Pacific region. It sets industry
guidelines, and advocates on relevant issues to government and key
stakeholders on behalf of the industry.
*(NZATEAP and ACUHO-I exist to promote best practice for providers of
tertiary accommodation and to provide professional development
To our knowledge, no complaints have been made against the University
under the Education (Pastoral Care of International Students) Code of
University of Auckland