Request for qualitative customer research

MaryRose Painter made this Official Information request to Radio New Zealand Limited

Response to this request is long overdue. By law Radio New Zealand Limited should have responded by now (details and exceptions). The requester can complain to the Ombudsman.

From: MaryRose Painter

Dear Radio New Zealand Limited,

I am seeking the following information:

Any qualitative research done to understand the benefits RNZ Concert provides to its listeners (particularly 65+ age bracket) e.g. spill-over benefits around wellbeing, education.

Any research done to understand when people opt to listen to radio vs music/news on medium (e.g. streaming, web, physical media).

Any research done to understand changes in listening habits through different life stages.

Yours faithfully,

MaryRose Painter

Link to this

From: Maggie Hedge
Radio New Zealand Limited

Good morning MaryRose

Your formal OIA request has been received by Radio New Zealand. Under the Broadcasting Act 1989, we have 20 working days in which to respond to you and I expect we will have our reply posted/emailed to your address within that time. If for some reason, such as leave commitments or sickness, we are unable to respond to you within 20 working days, there is a further provision for an extension of time and I will write to you again if it becomes necessary to extend the time taken.

Yours sincerely,

Maggie Hedge | Assistant Inquiries Coordinator
RADIO NEW ZEALAND | LEVEL 2 | 155 THE TERRACE PO BOX 123 | WELLINGTON | NEW ZEALAND 6140 | www.rnz.co.nz DDI +64 4 474 1776

-----Original Message-----
From: MaryRose Painter <[FOI #12196 email]>
Sent: Sunday, 9 February 2020 10:06 p.m.
To: RNZ <[email address]>
Subject: Official Information request - Request for qualitative customer research

Dear Radio New Zealand Limited,

I am seeking the following information:

Any qualitative research done to understand the benefits RNZ Concert provides to its listeners (particularly 65+ age bracket) e.g. spill-over benefits around wellbeing, education.

Any research done to understand when people opt to listen to radio vs music/news on medium (e.g. streaming, web, physical media).

Any research done to understand changes in listening habits through different life stages.

Yours faithfully,

MaryRose Painter

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #12196 email]

Is [RNZ request email] the wrong address for Official Information requests to Radio New Zealand Limited? If so, please contact us using this form:
https://fyi.org.nz/change_request/new?bo...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

Emails sent by Radio New Zealand Limited (RNZ) or any related entity, including any attachments, may be confidential, protected by copyright and/or subject to privilege. If you receive an email from RNZ in error, please inform the sender immediately, delete it from your system and do not use, copy or disclose any of the information in that email for any purpose. Emails to/from RNZ may undergo email filtering and virus scanning, including by third party contractors. However, RNZ does not guarantee that any email or any attachment is secure, error-free or free of viruses or other unwanted or unexpected inclusions. The views expressed in any non-business email are not necessarily the views of RNZ. www.rnz.co.nz

hide quoted sections

Link to this

From: Maggie Hedge
Radio New Zealand Limited

Good morning MaryRose

Your formal OIA request has been received by Radio New Zealand. Under the Broadcasting Act 1989, we have 20 working days in which to respond to you and I expect we will have our reply posted/emailed to your address within that time. If for some reason, such as leave commitments or sickness, we are unable to respond to you within 20 working days, there is a further provision for an extension of time and I will write to you again if it becomes necessary to extend the time taken.

Yours sincerely,

Maggie Hedge | Assistant Inquiries Coordinator
RADIO NEW ZEALAND | LEVEL 2 | 155 THE TERRACE PO BOX 123 | WELLINGTON | NEW ZEALAND 6140 | www.rnz.co.nz DDI +64 4 474 1776

-----Original Message-----
From: MaryRose Painter <[FOI #12196 email]>
Sent: Sunday, 9 February 2020 10:06 p.m.
To: RNZ <[email address]>
Subject: Official Information request - Request for qualitative customer research

Dear Radio New Zealand Limited,

I am seeking the following information:

Any qualitative research done to understand the benefits RNZ Concert provides to its listeners (particularly 65+ age bracket) e.g. spill-over benefits around wellbeing, education.

Any research done to understand when people opt to listen to radio vs music/news on medium (e.g. streaming, web, physical media).

Any research done to understand changes in listening habits through different life stages.

Yours faithfully,

MaryRose Painter

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #12196 email]

Is [RNZ request email] the wrong address for Official Information requests to Radio New Zealand Limited? If so, please contact us using this form:
https://fyi.org.nz/change_request/new?bo...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

Emails sent by Radio New Zealand Limited (RNZ) or any related entity, including any attachments, may be confidential, protected by copyright and/or subject to privilege. If you receive an email from RNZ in error, please inform the sender immediately, delete it from your system and do not use, copy or disclose any of the information in that email for any purpose. Emails to/from RNZ may undergo email filtering and virus scanning, including by third party contractors. However, RNZ does not guarantee that any email or any attachment is secure, error-free or free of viruses or other unwanted or unexpected inclusions. The views expressed in any non-business email are not necessarily the views of RNZ. www.rnz.co.nz

hide quoted sections

Link to this

Things to do with this request

Anyone:
Radio New Zealand Limited only: