2 June 2026
Ref: DOIA-REQ-0032077
M Quicken
Email:
[FYI request #34553 email]
Tēnā koe M Quicken
Thank you for your email of 27 April 2026 to the Ministry of Business, Innovation and Employment (MBIE)
requesting information under the Official Information Act 1982 (the Act). Please note for clarity I have
responded to groups of questions in turn.
The regime about regulation of residential property managers is changing
https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.beehive.govt.nz%2Fr
elease%2Flandlords-and-tenants-be-better-under-more-effective-
regulation&data=05%7C02%7CMinisterialServices%40mbie.govt.nz%7C6ecc0c7afa184b54e0a408
dea3b2ffb3%7C78b2bd11e42b47eab0112e04c3af5ec1%7C0%7C0%7C639128189104900927%7C
Unknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4z
MiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C60000%7C%7C%7C&sdata=nwCRUAi7i1iLmId5R29n
%2BL7Yzhunxug1aas4XpCNctI%3D&reserved=0
Also given the MBIE is the responsible agency of Tenancy services, overlooking all the bonds and
where MBIE has faced regulatory strengthening the enforcement regime.
And given that there is now extensive list of confirmed tenancy cases from the Tenancy Tribunal
where the bond was never lodged by the property manager Mighty Rocket Properties where it has
been left to the landlord and / or tenants to resolve.
I would like to request:
A) The number of complaints relating to Mighty Rocket Properties Limited
B) The number of complaints relating to Mighty Rocket Properties Trust
C) The number of complaints relating to Aaron Wayne Gilmore
Tenancy Services has received 7 total complaints regarding Mighty Rocket Properties Limited.
Tenancy Services has received 0 complaints regarding Mighty Rocket Properties Trust.
Tenancy Services has received 3 total complaints regarding Aaron Wayne Gilmore.
However, please note that of these 10 total complaints, 8 received no further investigation and were
resolved directly with the complainants.
Additionally given another associated entity is now under liquidation;
https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fbusinessdesk.co.nz%2Farti
cle%2Flaw-regulation%2Fformer-mp-aaron-gilmore-avoids-bankruptcy-
again&data=05%7C02%7CMinisterialServices%40mbie.govt.nz%7C6ecc0c7afa184b54e0a408dea
3b2ffb3%7C78b2bd11e42b47eab0112e04c3af5ec1%7C0%7C0%7C639128189104927388%7CUnk
nown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsI
kFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C60000%7C%7C%7C&sdata=1ISJaQXy%2FfrqOTmzmc37Pk
FDOYd8HTsZzGvJeR%2FCz6s%3D&reserved=0
https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.nzlii.org%2Fcgi-
bin%2Fsinodisp%2Fnz%2Fcases%2FNZHC%2F2023%2F1559.html&data=05%7C02%7CMinisterialS
ervices%40mbie.govt.nz%7C6ecc0c7afa184b54e0a408dea3b2ffb3%7C78b2bd11e42b47eab0112e
04c3af5ec1%7C0%7C0%7C639128189104946224%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1h
cGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C
60000%7
C%7C%7C&sdata=9HrUUH%2FV1LVTELYLjPa9sNnpjkc3Rkd8nhikxjnG4wk%3D&reserved=0
Together with extensive litigation history
https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.nzlii.org%2Fcgi-
bin%2Fsinodisp%2Fnz%2Fcases%2FNZHC%2F2021%2F3535.html&data=05%7C02%7CMinisterialS
ervices%40mbie.govt.nz%7C6ecc0c7afa184b54e0a408dea3b2ffb3%7C78b2bd11e42b47eab0112e
04c3af5ec1%7C0%7C0%7C639128189104964265%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1h
cGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C
60000%7C%7C%7C&sdata=lB8782GkPsZ3oBmvJ1dW%2B7hOfkSSVEMuuc84TN7wY38%3D&reser
ved=0
Tenants do not have the resources to enforce Residential Tenancy Act as much as commercial /
property investors who can afford to go the High Court to enforce the orders.
I am questioning whether MBIE holds data on complaints on the currently in liquidation entity as
well that was acting as a trustee to a trust.
https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fbusinessdesk.co.nz%2Farti
cle%2Ffinance%2Fformer-national-mp-aaron-gilmores-entity-owes-1m-liquidator-
says&data=05%7C02%7CMinisterialServices%40mbie.govt.nz%7C6ecc0c7afa184b54e0a408dea3b
2ffb3%7C78b2bd11e42b47eab0112e04c3af5ec1%7C0%7C0%7C639128189104985806%7CUnkno
wn%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkF
OIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C60000%7C%7C%7C&sdata=ldDga%2FD5uVXXO9ut62oHuhq
Psu8Gt4Rua5HuGrUNRqQ%3D&reserved=0
D) The number of complaints relating to Cow Power Investments Limited
E) The number of complaints relating to Cow Power Investments Trust
I would like to understand how well MBIE enforcement toolkit works and whether the government
should do more to give more funding and powers to MBIE to prevent the situations from
happening where general public lose their bond money when it was never lodged to the bond
authority MBIE operates.
MBIE has been unable to find any complaints regarding to Cow Power Investments Limited or Cow Power
Investments Trust. MBIE is therefore refusing this portion of your request under section 18(e) of the Act,
as the document alleged to contain the information requested does not exist or, despite reasonable
efforts to locate it, cannot be found.
Under the Residential Tenancies Act 1986, landlords are required to lodge a bond with MBIE within 23
working days of receiving the payment. If the landlord has not met their obligations with regard to
lodging the bond, the tenant can consider making an application to the Tenancy Tribunal which costs $28.
If the tenant is wholly or in part successful, they can apply to have the application fee refunded. For those
experiencing financial hardship, they may be able to seek assistance from Work and Income to pay this
fee. More information on how to make an application to the Tenancy Tribunal can be found here:
Tenancy Tribunal » Tenancy Services.
If you wish to discuss any aspect of your request or this response, or if you require any further assistance,
please con
tact [email address].
You have the right to seek an investigation and review by the Ombudsman of this decision. Information
about how to make a complaint is available at
www.ombudsman.parliament.nz or freephone 0800 802
602.
Nāku noa, nā
Brett Wilson
National Manager, Compliance and Investigations
Building & Tenancy
