Kia ora Victor

 

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Te Waka Kôtuia | Engagement & Partnerships
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-----Original Message-----
From: Victor Corbett <[FOI #33226 email]>
Sent: Thursday, 11 December 2025 9:54 am
To: Official Correspondence <[email address]>
Subject: Official Information request - Toll Road Administration Fees

 

[You don't often get email from
[5][FOI #33226 email]. Learn why this is
important at [6]https://aka.ms/LearnAboutSenderIdentific... ]

 

Dear New Zealand Transport Agency,

 

This request concerns the “administration fee” currently charged when an
unpaid toll becomes a Toll Payment Notice, pursuant to the Land Transport
(Administrative Fees for Recovery of Unpaid Tolls) Regulations 2008.
Section 4 of those Regulations provides that the amount of the
administration fee may be no more than is necessary to meet the actual and
reasonable cost to the toll operator of recovering the debt.

 

Please provide the following information:

 

Process description

 

Please provide a step-by-step description of how an unpaid toll becomes a
Toll Payment Notice, identifying which steps are automated and which
require manual work. For any manual steps, please state which staff roles
are involved and the average time spent per notice.

 

Cost breakdown for the $4.90 fee

 

Please provide a complete breakdown of the “administration fee” of $4.90,
including all cost components (such as labour, IT systems, overhead,
printing/postage, and any contractor or back-office charges) and the
methodology used to calculate the per-notice cost.

 

Legal compliance documents

 

Please provide any documents, reviews, or assessments that NZTA/Waka
Kotahi relies on to confirm that the $4.90 fee complies with section 4 of
the Land Transport (Administrative Fees for Recovery of Unpaid Tolls)
Regulations 2008, specifically the requirement that the fee reflect the
actual and reasonable cost of recovering the unpaid toll.

 

If any part of my request is refused, please provide the grounds for
refusal and the specific provisions of the Official Information Act relied
upon. If the information requested is held in more than one document, I am
happy for it to be provided in whatever document structure is most
convenient to you, provided the questions above are clearly addressed.

 

Yours faithfully,

 

Victor Corbett

 

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