EECA LEVCF FUND 03-149
Special Report to claim 100% available funding from Milestone 8
Milestone
Confirm future build plans and EV campervan additions to fleet
description
Deliverable • Project report 7 :
• Confirming results measured against specified success factors
SuccessFactors
1. Overall user feedback on the question “ I would recommend this experience to my family and
friends’ to be 7 or above out of 10 (10 being ‘absolutely’)
2. Average range to be 150k at an absolute minimum, ideally 200k or more
3. Overall yield margin to be at least the same as our current 2 Berth Non Toilet Shower van
4. e- itineraries are implemented with no outstanding issues
5. the implementation of support and maintenance network within our rentals operations has
been completed and is compliant with all regulations including OH&S
Results against successfactors
Before going live with our first Electric Campervan, KPIs were set, and the operational teams involved agreed
on collecting feedback based on those measures.
Booking insights, booking count, booking enquiries and NPS scores. These were recorded in a shared customer
insight spreadsheet. We cannot share this with you due to privacy reasons.
We hope this satisfies requirements against EECA 03-149 agreement.
Oct 18 –
Milestone 2
COMMERCIAL IN CONFIDENCE