MedSafe Complaints

Mark Honeychurch made this Official Information request to Ministry of Health

The request was successful.

From: Mark Honeychurch

Dear Ministry of Health,

I recently had a phone conversation with MedSafe, during which it came out that MedSafe only polices part of the Medicines Act 1981. When I asked if there was a list online of which Sections of the act are covered by MedSafe, I was told that there wasn't.

Please could you supply me with a list of which sections of the Medicines Act 1981 are relevant to MedSafe and which are not. For any that are not, please can you let me know if there is another MoH department that is responsible.

Given that my original request was regarding Sections 57 and 58 of the Act (advertising), I would also like to know what MedSafe's current processes and procedures are for dealing with complaints from the public regarding breaches of Sections 57 and 58 of the act.

Finally, it would be great to see some data or statistics regarding MedSafe's responses to complaints. Do you have any numbers regarding incoming complaints that are successfully resolved by MedSafe, ones that have no action taken, etc? The more fine grained the data, the better, so individual records would be great, but totals, percentages and averages would suffice.

Yours faithfully,

Mark Honeychurch

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Ministry of Health

Dear Mr Honeychurch

Thank you for your request for official information, received by the
Ministry of Health on 24 January 2014.

Your request has been received and logged.  As required under the Official
Information Act 1982, the Ministry will respond to your request within 20
working days.  You should receive a response on or before 24 February

If a large amount of information has been requested or if the Ministry
needs to consult in order to make a decision, we may need to extend this
date (this is provided for in section 15A of the Act).  We will advise you
if such an extension is necessary.

The Ministry's reference number for your request is: H201400160.

Yours sincerely
Government Relations
Corporate Services
Ministry of Health
[1]mailto:[email address]

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Ministry of Health

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Deborah James
Executive Assistant to Dr Stewart Jessamine

Clinical Leadership, Protection & Regulation

D        04 819 6850
E        [email address]



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