Statutory provisions held under other Acts

Kaye Serrah made this Official Information request to Ministry of Social Development

The request was successful.

From: Kaye Serrah

Dear Ministry of Social Development,
The Social Security Act 1963 supplies provisions to other Acts.e.g. the PIR Act, & ACC Act.

During the period 1990-2010

1/ Did front line staff / managers have specific training in the provisions held in other Acts as they pertained to a DSW applicant, at the time of application?

E.g, An office worker applies for assistance to DSW because they broke a leg in a cycling accident.Their employer had terminated their employment on the Friday immediately prior to the accident & the employee is considering disputing the decision.

The applicant could have cover from ACC but hasn't applied yet & doesn't know to do so.

2/ Would the client officer be expected to recognize through training, that ACC may or may not be available to the applicant?
3/ Would the client officer have had further assistance, ie. a flow chart, reference manual etc to guide them?
4/ Would the situation under normal procedure, have been bought to the attention of a supervisor?
5/ How would the client officer have been expected to process the application,i.e to either accept, accept with provision, or deny?
6/ Was the staff training, availability of advice, process standardization & staff performance monitoring, equivalent, in particular regard to derivative Acts, or referenced in subordinate acts, to that which is available today?

I believe that it is around this period that the then DSW changed from a manual to a computerized system, & also during this time, major changes occurred in fairly quick succession to the provisions within the ACC Act.

Yours faithfully,

Kaye Serrah

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From: Info (MSD)
Ministry of Social Development

Dear Ms Serrah


I am writing in response to your email enquiry dated 21 November 2019 to
the Ministry of Social Development.


Unfortunately our enquiries are taking longer than anticipated to
finalise. You should expect to receive a reply within two weeks.


We apologise for the delay. Thank you for your patience.


Yours sincerely


Ministerial and Executive Services

Ministry of Social Development




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From: Info (MSD)
Ministry of Social Development

Attachment 20200121 Reply SERRAH.pdf
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Dear Ms Serrah

Please find attached a letter to you from the Ministry of Social Development.

Yours sincerely
Ministerial and executive Services

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