This is an HTML version of an attachment to the Official Information request 'Information about a particular complaint'.

By email 
Shed 39,
 2 Fryatt Quay 
ea, Wellington 6011 
PO Box 1
29 May 2019 
Manners St
on 6142 
T  04 384 5708 
File Ref: OIAP-7-10980 
F  04 385 6960 
Hugh Davenport 
[FYI request #9664 email] 
Dear Mr Davenport 
Information request 2019-69 
I refer to your request for information dated 26 February 2019, which was received by Greater 
Wellington Regional Council (GWRC) on 26 February 2019. You have requested the following 
“I would like to know the process Metlink took about the following complaint, whether CCTV 
footage was viewed by Metlink and/or the operator, whether black box data was retrieved from the 
bus and if so the speed at which the driver was travelling at, the driver ID, whether the driver kept 
their job, or required any remedial training, and whether the Police were notified by either Metlink 
or the operator. 
Date: Tuesday October 2, 2018 
Bus: 3501 
Rego: LME491 
Route: 1 
Description: Bus overtaking a cyclist at speed with minimal distance. Video seen at

On 25 March 2019 we extended the timeframe for responding to your request to 31 May 2019 under 
section 17(f) of the Local Government Official Information and Meetings Act 1987 (the Act). 
GWRC’s decision on your request follows: 
On Tuesday 2 October 2018 the incident was logged as a complaint into the Resolve system, it was 
then referred to the Metlink Resolve Complaints team and to Tranzurban to investigate and respond. 
A response from Tranzurban was provided to the complainant on 10 October 2018.  

The operator, as part of their investigation, may review their systems including CCTV or the bus 
driving behaviour system. The investigation is for the operator to carry out and report back to us 
with a robust response to the complainant. We do not as standard practice require the operator to 
provide CCTV or systems data information to us. We did not request or view the CCTV footage or 
black box data (including information about the vehicle speed). We do not hold any information 
about whether the operator viewed CCTV footage or black box data.  
Once the operator has carried out their investigation they provide us with a response, to confirm that 
they carried out an investigation, and to advise us of the outcome.  I can advise that the operator met 
with the driver concerned about the incident. The follow-up actions taken by the operator with the 
bus driver are a matter between the employer and employee and we do not hold the information 
requested. I have therefore made the decision to refuse this information under section 17(g) of the 
Act as the information is not held by GWRC. You have also requested the driver ID and I have 
made the decision to withhold this information under section 7(2) (a) of the Act, to protect the 
privacy of natural persons. 
We have considered whether the public interest in the requested information outweighs GWRC’s 
need to withhold the driver ID, and as a result, we do not consider that the public interest outweighs 
GWRC’s reason for withholding parts of the document under the grounds identified above. 
Neither GWRC Metlink nor Tranzurban contacted the Police to report the incident. 
If you have any concerns with the decision(s) referred to in this letter, you have the right to request 
an investigation and review by the Ombudsman under section 27(3) of the Act. 
Yours sincerely 
Greg Pollock 
General Manager, Public Transport