Attachment 2 to OIA 2018 348 Fare Media Transition Plan Bus Feb 2018.pdf

Integrated Fares and Ticketing (IFT)
Fare Media Transition Plan – Bus

Bus fare products and media

Amended with the fare changes to be implemented from 2018

21 February 2018

Disclaimer
This document is current as at the date on its cover and may be updated from time to time jointly by
GWRC and operators of Metlink services, as required.

CHANGE HISTORY AND APPROVAL
The following Change History log contains a record of changes made to this document.

PUBLISHED/
VERSION#
AUTHOR (OPTIONAL)
SECTION / NATURE OF CHANGE
REVISED DATE
15 June 2017
01
Reza Chalabianlou
Draft for internal review
Reza Chalabianlou
Updated to reflect proposed fare package
7 September 2017
02
Andrew Macbeth
and staggered implementation
Amended  with  the  final  fare  package  for
25 October 2017
06
Reza Chalabianlou
consideration by the Transition Group
Finalised following endorsement by the
11 December 2017
07
Reza Chalabianlou
Transition Board on 10/11/2017
21 February 2018
08
Reza Chalabianlou
Additional change for Beneficiary pass

RESPONSIBILITY ASSIGNMENT (RACI)
APPROVER NAME
TITLE & DEPARTMENT
SIGNATURE & DATE
Wayne Hastie
GM, Public Transport

RESPONSIBILITY
TITLE & DEPARTMENT
SIGNATURE & DATE
Paul Kos
Manager, Public Transport Planning

CONSULTED    (List Titles / Names)
Transition  board  of  the  Public  Transport  Transformation  Programme  (PTTP)
Transition Board
governance
INFORMED   (List Titles / Names)

Responsible
This  is  the  person  responsible  for  preparing  the  policy,  service  or  procedure  and
facilitating / coordinating the communications around it.  They can also be an approver.
This  is  the  person/s  accountable  for  approving  project  outcomes  so  they  are  therefore
Accountable
approving  that  this  policy,  service  or  procedure  meets  their  requirements.    This  can  be
multiple  parties  from  an  approval  perspective;  however,  accountability  is  generally  a
single person.
Those people  consulted on the policy, service or procedure whose opinions and efforts
Consulted
are  sought,  typically  subject  matter  experts;  and  with  whom  there  is  two-way
communication.
Those people informed on policy, service or procedure and who are kept up-to-date on
Informed
progress, often only on completion of the task or deliverable; and with whom there is just
one-way communication.
OurSpace document ID: IFT-1663304503-78

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1  Introduction
Purpose
This  Fare  Media  Transition  Plan  (FMTP)  –  Bus  sets  out  requirements  for  changes  to  bus  fares  and
ticketing under the partnering contracts between Greater Wellington Regional Council (GWRC)  and
the operators of bus services under the Public Transport Operating Model (PTOM).
The  document  provides  the  basis  for  GWRC  to  work  with  the  incumbent  and  PTOM  operators
through the transition to an Integrated Fares and Ticketing (IFT) system over the next several years.
Context
GWRC endorsed an IFT Fares and Products Transition Strategy on 24 February 2016.  The transition
strategy  sets  out  high  level  guidance  on  how  to  move  from  the  existing  set  of  fares  and  ticketing
products to a simpler and more equitable system. The objective is to gradually reduce the number of
fares and ticketing products to enable delivery of an IFT system across all modes (rail, bus and ferry).
The transition strategy identifies three main phases for the work, as described further below.
As IFT will not be in place at the start of the new PTOM bus services, GWRC has been working with
Snapper Ltd to provide an Interim Bus Ticketing Solution (IBTS) across the bus network between the
start of PTOM bus services in 2018 and the start of IFT in about 2020.  The interim ticketing solution
is  also  required  to  avoid  penalising  customers  who  will  be  forced  by  the  new  bus  network  in
Wellington city to transfer between buses due to the design of the new bus routes.  Snapper Ltd is
extending its domain to cover the entire Metlink bus network and will cater for PTOM bus services as
they roll out with the new PTOM bus contracts.
Under the PTOM bus contracts, GWRC is committed to set out details of the bus fares and ticketing
(including  media)  transition  and  to  develop  a  “Fare  Media  Transition  Plan”  (FMTP)  in  partnership
with affected bus operators before the start of PTOM bus services.  The bus operators will need to
comply with the FMTP for bus and its appendices including the Metlink fare schedule, Metlink Fare
Rules Manual and Conditions of Carriage.
GWRC  has recently completed the  Public Transport  Fares review, resulting in  some  changes  to the
policy  basis  for  fares  transition  for  both  bus  and  rail.  The  proposed  fare  changes  are  outlined  in
Section 2 of this plan.
The  various  changes  to  fares  and  products  involving  media,  retail  and  ticketing  systems  and
processes will be implemented jointly by GWRC, Snapper Ltd and PTOM bus operators  from end of
April to mid-2018, as detailed in this document. Further changes will be required over time.
This  FMPT  for  bus  has  been  developed  taking  account  of  the  new fares environment  scheduled  to
come into effect in July 2018.  GWRC will work with the incumbent and incoming operators of public
transport services and other partners to finalise an operational plan to implement the fare changes
from start of the PTOM bus contracts in 2018.
Scope
Guided  by  the  PTOM  partnering  contract,  this  Fare  Media  Transition Plan  covers  the  following  key
matters:
  The transition approach, phases and milestones
  Fare products to be sold and accepted by the operators at the start of PTOM bus services
  Fare rules and conditions applying to Metlink products
  Fare schedule and prices of fare products
  Sales, validation, refund and revenue protection requirements
  Changes to fares information including conditions of carriage
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  Changes to ticketing systems and media
  Branding of paper tickets issued by the ticketing system and on-board devices
  Communication, marketing and customer service requirements
  Data recording and reporting requirements.
GWRC  will  also  work  with  the  incoming  PTOM  operators  through  business  planning  arrangements
under the partnering contracts to implement the fares and ticketing transition plan as set out in this
document.
This plan is a “living document” and will be updated from time to time jointly by GWRC, Snapper Ltd
and  bus  operators,  as  required.    Additional minor  operational  matters of concern  to  the  operators
not  included  in  this  plan  can  be  covered  in  other  operational  documents,  through  the  business
planning process or in the next amendments to this plan and its appendices.
This  plan  does  not  cover  the  transitional  arrangements  for  rail  and  ferry  fare  products,  which  are
addressed in separate documents.
2  Changes to fare policies and fares
Variation to Regional Public Transport Plan
A  variation  to  the  fares  policies  in  the  Regional  Public  Transport  Plan  (PT  Plan)  was  proposed
following the fares review in 2016/17.  The PT Plan variation is intended to retain a policy for off-peak
fares, but also to provide a concession fare to improve access to affordable public transport for those
most dependent on public transport.  To do so, the PT Plan will be varied to include the following two
new policies:
  A new concession fares policy to provide concession fares to improve access to affordable
public transport for those most dependent on public transport; and
  A new policy to encourage more frequent use of public transport, more off-peak travel and
greater use of electronic ticketing.
The  new  concession  fare  is  proposed  for  full-time  tertiary  students  and  customers  with  special
accessibility needs (blind and disabled).
The  new  policy  to  reward  target  behaviours  includes  a  fare  capping  in  the  future  to  encourage
greater use  by frequent  users, off-peak fares to encourage  travel when there  is spare capacity and
propose to ensure that cash fares are priced at a premium over other fares to encourage greater use
of electronic ticketing.
The variation is in the agenda was adopted by Council on 31 October 2017, and is required to enable
implementation of the fare changes from the start of bus PTOM contracts and IBTS in 2018.
Fare initiatives from the PT Fares Review
A new package of fare initiatives was endorsed by Council on 31 October 2017. The package includes
the following key fare changes:
  Base fares will be increased by 3 percent resulting in variable fare increases for all other fares
  Transfers between Metlink buses will be free i.e. there will be no additional cost for journeys
requiring one or more transfers, up to three transfers each within 30 minutes of the last tag-off
  The existing maximum 3 zones fare will be removed to enable free bus-to-bus transfers
  Child discounts and cash premiums will be standardised across the number of zones travelled
  A 25% off-peak discount off the base fares (adult smartcard fares) will be introduced
  Off-peak times will be aligned with SuperGold off-peak periods
  An all-time 25% discount off the base fares will be provided to full-time tertiary students
  An all-time 50% discount off the base fares will be provided to blind and disabled customers
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  Bona fide carers accompanying the disabled and blind customers will be entitled for free travel
  All legacy day passes will be replaced with four new zone-based Metlink Explorer day passes
  Rail monthly passes with an origin or destination in Wellington will allow bus connections to
trains within zones 4 to 14 – rail monthly passes will change from station-based to zone-based
  Fare zone boundaries will be adjusted in Porirua and at Ngauranga Station
  A Wellington 30 Day bus pass will be available on all Metlink buses within zones 1 to 3
  An Eastbourne 30 Day bus pass will be available on all Metlink buses within zones 1 to 3 and on
direct bus routes between Eastbourne and Wellington (i.e. routes 81, 83, 84, 85, N88)
  All other operator-specific products will be discontinued (including GO Wellington, GetAbout
and Hutt Commuter 30-day passes, school term passes and bus special event fares)
The  aim  of  the  fare  package  is  to  simplify  and  standardise  fare  products  and  to  pave  the  way  for
network-wide integration of fares and ticketing.
IFT  is expected to enable introduction of more innovative ticketing and fare products such as daily
and weekly fare capping and an open multi-modal payment method such as credit cards, debit cards
and smart phones.  Making the suite of reduced fares and cash premiums available on a multi-modal
payment  method under  IFT  is expected to result  in a higher proportion of electronic fare  payment
transactions, potentially phasing out cash payments over time.
Fare schedule and prices of fare products
GWRC  sets  and  regulates  fares  through  its  annual  fare  review  process  and  other  mechanisms.
Current and new fares (from July 2018) and prices of bus products are provided in Appendix A.
The new fares were endorsed by the Council on 31 October 2017.  Any further changes to fares and
fare products will be communicated early with operators. GWRC will work with the operators of new
PTOM bus services and other partners to manage communications and marketing matters.

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link to page 7 link to page 8

3  Approach to transition
Transition phases and milestones
Figure 1 illustrates the overall approach to transition that identifies the key phases and milestones.
Figure 1. Overall approach to transition of fare fares products and media

The green, blue and orange phases are distinguished by key events.  The green phase starts with the
award of the PTOM bus contracts; followed by the blue phase starting with the commencement of
PTOM  bus  services  (and  IBTS)  in  2018;  and  will  continue  until  the  orange  phase  will  start  with  IFT
electronic  ticketing  under  the  National  Ticketing  Programme  (NTP)  in  about  2020.    There  are  thus
two key milestones when fare products will undergo a major change (shown as black boxes above):
  IBTS (and PTOM) start
  IFT start
There will be some overlapping across phases, as implementation of a ticketing change  in the blue
phase is likely to require some work during the green phase, for example.
The  date  for  IFT  electronic  ticketing  (and  thus  the  start  of  the  orange  phase)  has  not  yet  been
confirmed.  It is likely to be several years away.
In August 2017, GWRC and the incoming operators have agreed to start the contracted PTOM units in
three  tranches.    The  PTOM  bus  units  in  Wairarapa,  Upper  Hutt,  Lower  Hutt,  Wainuiomata  and
Eastbourne  are  scheduled  to  commence  in  the  first  half  of  2018,  followed  by  all  other  PTOM  bus
units in July 2018. Staggering the start dates of PTOM units is expected to introduce some challenges
for  fares  and  ticketing  transition.    The  likely  impacts  and  measures  to  mitigate  these  impacts  are
further  discussed  in  Section  6  of  this  document.    To  ensure  consistency  between  bus  and  rail
network, the changes to rail fare products will be aligned, where possible, with the changes to bus
fare products through the three tranches of transition to PTOM bus units.
Transition pathways for bus fare products
Figure  2 outlines  how existing bus products will transition to their ultimate  states.  Changes to the
existing  products  start  in  the  green  phase  and  progress  incrementally  as  needed.    In  practice,  a
product  will  either  be  discontinued  by  the  end  of  the  green  phase  or  will  be  replaced  with  an
alternative product or scheme during the blue phase or at the start of IFT electronic ticketing.
The following sections set out the major changes to fare products at the start of the key milestones.


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Figure 2: Transition pathways for bus products
Colours in this diagram identify the green, blue and orange transition phases.

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4  Changes at start of PTOM bus contracts and IBTS
Changes to ticketing systems and fare media
An interim bus ticketing solution (IBTS) will be introduced for all PTOM bus operators and across the
entire bus network at the commencement of the new PTOM bus contracts from late April 2018.  All
Metlink buses will be equipped with Snapper devices and systems configured to accommodate the
new package of fare products.
Customers with a valid existing Snapper card will be able to continue using their cards on the Snapper
devices installed on new Metlink buses and on exempt services with Snapper devices (such as Airport
Flyer buses).  However, other smartcards i.e. Mana and Newlands Travel Cards, Uzabus Express cards
or Tranzit a.to.b cards will not function on Snapper devices and will need to be replaced with Snapper
cards. GWRC, Snapper Ltd and operators will need to work with customers with legacy smartcards to
provide them with new Snapper cards and identify options to manage balances from old legacy cards
to Snapper cards in time for start of PTOM bus contracts and with minimum disruption.
The arrangements required for a smooth transition from legacy smartcards to Snapper cards prior to
start of PTOM are set out in Section 8.1.
Changes to fare products and concessions
The  following  fare  products  and  special  ticketing  arrangements  will  either  be  completely
discontinued or replaced with new Metlink products at the start of PTOM services:
Legacy fare products to be discontinued
  BusAbout Family day pass
  Minimum, maximum and adult only fares (the latter is already discontinued in 2017)
  Cash transfer products
  Stadium event tickets
  Hutt Commuter 30 Day Pass
  School term passes (paper-based and electronic)
  10 trip tickets and other miscellaneous products
  Cash legacy targeted concessions (blind, IHC, beneficiaries and veterans)
  All other operator-specific products, including products available on exempt services will be
managed subject to negotiation with operators, as noted below
  Victoria  University  and  Wellington  Airport  staff  travel  passes  (subject  to  negotiation  with
operators, as noted below)
For the products that will be discontinued, the new package of fares and fare products will provide
alternative offerings with benefits similar to the discontinued legacy products.  For example, the free
transfer and off-peak discount will provide users of the existing Hutt Commuter 30 day passes with
similar benefits. The benefits will depend on the distance travelled; and the time and number of trips
made  within  an  equivalent  period  of  30  days.    Nevertheless,  some  current  users  may  be
disadvantaged by the new fares package.
Under the PTOM, the operators of exempt services may continue offering their own fare products or
concessions  on  their  commercial  services;  however  those  products  will  not  be  valid  for  use  on
Metlink  services.    The  GetAbout  and  Hutt  Commuter  30  Day  passes  are  examples  of  the  existing
products that are largely being used on Airport Flyer and other commercial (deemed to be exempt)
bus services.

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link to page 10 Legacy fare products to be replaced with alternative Metlink products
  Transfer products (to be replaced with free bus to bus transfer functionality)
  BusAbout Day pass (to be replaced with four new zone-based Metlink Explorer passes)
  Metlink Explorer (to be replaced with four new zone-based Metlink Explorer passes)
  GO Wellington 30 Day Pass (to be replaced with a Metlink 30 Day pass within zones 1 to 3)
  GetAbout 30 Day Pass (to be replaced with a Metlink 30 Day pass within zones 1 to 3 and
Eastbourne routes 81, 83, 84, 85 and N88)
  Current  rail  Monthly  Plus  passes  with  bus  connection  (to  be  replaced  with  standard
Wellington-anchored monthly passes  with bus connections within zones 4 to 14)
  Staff pass products (if required and funded by operators, as noted below)
  Legacy  targeted  concessions  available  on  Snapper  and  as  10-trip  tickets  (blind,  IHC,
beneficiaries and veterans) will be replaced with a standard Snapper concession for blind and
disabled (including IHC) on bus plus 10-trip concession paper tickets on rail.  Off-peak fares
will provided for all other groups not entitled for a Metlink targeted concession
  Bona fide carers who will be accompanying the eligible disabled and blind customers will be
entitled for free travel
  Victoria University intercampus free travel (if required and funded by the university)
  A new concession fare will be provided to full-time tertiary students on Snapper cards
  The zone boundary changes in Porirua and Ngauranga Station will change fares
  Complimentary tickets or vouchers (GWRC will set the procedures for managing refund and
ticket exchange, and administering revenue protection and conditions of carriage)
GWRC  will  engage  with  the  operators  of  PTOM  and  exempt  bus  services  to  manage  the  fares  and
products  set  and  administered  by  operators  such  as  Airport  Flyer  fares  and  staff  travel  passes.
Should  the  operators  be  willing  to  use  the  Metlink  fares  and  ticketing  systems,  products  and
equipment, any costs associated with such use would be borne by the operators, with the exception
of free travel for operator staff in Metlink uniforms travelling in the course of work.  The reporting
requirements for operator staff travel are set out in the partnering contracts.
Metlink fare products and concessions to be sold and validated at start of PTOM/IBTS
The bus fare products and concessions that need to be sold and administered by the incoming PTOM
operators  from  the  start  of  PTOM  bus  services  are  listed  in  Table  1.    Rules  for  each  product  are
defined in Appendix B.
Table 1 Bus fare products to be administered by incoming PTOM operators
Fares
Media
Eligible groups
Valid time of day
Valid services
Single journey fares
1
Adult smartcard fares
All fare paying passengers
2
Child smartcard fares
School children(a)
Blind, people with a
Accessible smartcard
All Metlink bus
3
permanent disability, IHC
fares(b)
All times
services excluding
(eligibility to be determined)
Snapper card only
after midnight
Tertiary student smartcard
Full time tertiary students
4
services
fares
(eligibility to be determined)

5
Free bus to bus transfers
All fare paying passengers
(school services only
6
Off-peak smartcard fares
Adults
Off-peak period(a)
valid for child fares)
7
Adult cash fares
All fare paying passengers
BDC paper tickets
All times
8
Child cash fares
School children
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link to page 8 Fares
Media
Eligible groups
Valid time of day
Valid services
On demand services
Otaihanga and Paekakariki
9
Tuesday, Thursday
Routes 251 and 263
shopper service
or Friday only
After mid-night until
Metlink after mid-
10  After midnight fares
All fare paying passengers
end of last valid
night services only
Snapper card or
service
as applicable
BDC paper tickets
Designated special
As per service time
11  Special event fares
event services to be
table (to be set)
allocated as required
Multi-trip pass products(c)
12  Wel ington 30 Day pass
All times
Snapper card only

13  Eastbourne 30 Day pass
Designated routes
14  Metlink Explorer Zones 1-3
After 9.00am on
within the zones of
15  Metlink Explorer Zones 1-7
weekdays and all
validity
Cardboard ticket
16  Metlink Explorer Zones 1-10
All fare paying passengers
day on weekends
17  Metlink Explorer Zones 1-14
and public holidays
19  Kapiti Combo
Waikanae  BDC issued paper
Route 280
20  tickets
Otaki
ticket
Route 290
Adult monthly passes with
21
All times
regional bus connections
Designated routes
Cardboard ticket
within the zones of
Child monthly passes with
22
School children
validity
regional bus connections
Free travel concessions
Free travel for child under
Children under five years of
23  five years
age
All times
No media required
All Metlink bus
Bona fide carers

services including
24  Free travel for carers
accompanying eligible
after midnight
disabled and blind people
services
Free travel for SuperGold
Holders of SuperGold card
25
SuperGold card

Off-peak period(d)
card holders
including Veteran SG card
(a) Children aged 5 to 18 (or older if stil  at school) must be in school uniform or present a valid secondary school photo identification
(b) Bona fide carers who wil  be accompanying the eligible disabled and blind customers wil  be entitled for free travel
(c) Existing pass products may temporarily continue on PTOM buses, if required due to e.g. staggered deployment of PTOM units
(d) Times identified as off-peak are aligned with off-peak times for SuperGold scheme covering a period from 9:00am to 3:00pm and
6.30pm to 4:00am the fol owing day on Monday to Friday; and all day on Saturday, Sunday and public holidays

5  Changes at start of IFT electronic ticketing – in 2020
Changes to ticketing system and fare media
Phased delivery of a fully integrated national electronic fares and ticketing system (IFT) is currently
planned for 2020 commencing with rail followed by bus services.
Changes to fare products and concessions
GWRC  will  continue  working  with  operators  to  further  simplify  and  standardise  the  fares  and
ticketing system in the lead-up to IFT.  The primary purpose of simplification is to:
  Integrate fares across all Metlink bus, rail and ferry services
  Significantly reduce on-board cash payments over time; and
  Replace all multi-trip and period pass products with daily and weekly capped fares at the start of
IFT or in stages within a few years after start of IFT.
The  product  transitions, as shown in  Figure  2, are grouped by the trajectory of changes  from their
existing form to an end state.
GWRC will review the Metlink fares and fare policies prior to start of IFT.  The review may result in
further changes to the fare structure or fare levels.  It is envisaged that the ultimate package of fare
products and concessions at the start of IFT will have the following make up:
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link to page 13   Single journey fares using IFT payment method – base fares with various concessions:
o  Adult (base fares)
o  Child (50% concession off the adult fares)
o  Tertiary student (25% concession off the adult fares)
o  Accessible (50% concession off the adult fares)
o  Off-peak (25% concession off the adult fares)
  Free travel concessions – for the following groups:
o  Accompanied child under 5 on all Metlink services at all times
o  SuperGold card holders during SuperGold off-peak periods
o  Bona fide carers who will be accompanying the eligible disabled and blind customers will
be entitled for free travel
  Capping scheme – to reward frequent and regular users
o  Daily caps
o  Weekly caps
  Integrated public transport and event fares – to encourage PT use during special events
  Penalty fares – to discourage fare evasion and protect revenue

6  Staggered implementation of PTOM bus units
Transition issues
Transitioning into the new bus network and PTOM units involves a complex set of changes to current
systems,  processes,  products  and  information  and  requires  some  critical  tasks  to  be  completed  in
time for commencement of PTOM contracts.  The key changes include:
  Integration of  systems  (including  real-time  information,  business  intelligence,  financial  and
performance management and customer relations, communications and marketing)
  Securing fleet, infrastructure and facilities and allocation of resources
  Recruiting, reallocation and training of staff
  Establishing and change-over of ticketing equipment and operations
  Implementing fare initiatives and fare product transition
  Roll out and/or reconfiguration of the third party retail network; and
  Updating Metlink service information (on-line, signage, timetables, audio-visual aid etc.)
Given the  extent of the  changes,  commencing all PTOM contracts at the  same time  in July  2018 is
expected to increase the risk of “teething issues” and a flow-on effect across the network. To enable
a smooth transition with minimal disruptions to customers, business operations and service delivery,
some PTOM bus units are scheduled to commence in three tranches between late-April and mid-July
2018.
The phased transition of PTOM units is expected to mitigate the risks by (a) spreading the workload
and  enabling  more  effective  utilisation  of  resources;  and  (b)  providing  contingency  to  identify
likelihood,  severity  and  extent  of  potential  risks  and  make  necessary  adjustments  to  mitigate  the
risks by progressive transition from earlier to later PTOM units.
The  decision  to  bring  in  some  of  the  PTOM  units earlier  requires that  GWRC,  Snapper  Ltd  and  the
incumbent and incoming operators to collectively develop appropriate business readiness plans with
a set of agreed measures to mitigate the potential risks.  The start dates of PTOM units will be spread
over three tranches to mid-July 2018 as shown in Figure 3.
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Figure 3: Staggered commencements of PTOM units in three tranches by mid-July 2018

Managing the transition of bus fares, media and products
The  new  set of  fares  and ticketing  initiatives  is  designed  to  be  delivered  as  an  integrated  package,
primarily  to  maintain  customer  experience  through  the  transition  to  the  PTOM  environment.    This
approach  seeks  to  simplify  the  product  set  using  alternatives  with  benefits  similar  to  the  products
that are planned to be discontinued.
Bringing in the fare initiatives with PTOM units will partially disaggregate the fares package – creating
a situation where some fare products will be discontinued or changed without proper replacements
or alternatives in place.  The effect will be more pronounced for the fare products that are currently
available  on  bus  services  operated  by  more  than  one  operator  or  subsidiaries  of  them  or  will
transition to more than one PTOM unit as identified in Appendix C.
To mitigate the impacts on  customers, GWRC and incumbent operators would therefore require to
delay the start of some product until the last bus services are replaced with PTOM units and the rest
of the fare package is implemented in areas where the products are currently available. The changes
to the following fare products and concessions would need to be deferred until mid-2018:
  Period passes (as listed in Appendix C) that are available on more than one operator service
or on services that will transition to more than one operator unit
  Transfer products (cash and smartcard as listed in Appendix C)
  Existing targeted concessions (blind, IHC and beneficiary as listed in Appendix C)
Some services within the directly appointed PTOM units in Eastbourne are scheduled to start at the
same  time with  the  units  in  Hutt Valley and  Wainuiomata  to enable free  transfers between buses.
However,  the  four  weeks  gap  between  start  of  the  PTOM  services  in  Hutt  Valley/Eastbourne  and
Wellington  may  require  revenue  to  be  apportioned  between  NZ  Bus  and  Metlink  as  the  GetAbout
and  Hut  Commuter  30  day  passes  are  being  used  on  Eastbourne,  Hutt  Valley  and  Go  Wellington
routes.      Special  ticketing  arrangements  may  be  required  on  some  of  the  existing  and  new  PTOM
buses  to maintain  consistent  customer  experience  where  the multi-opertaor  products  provide  free
transfers between buses that will transition into more than one unit at different stages.
The  units  in  Porirua  and  northwest  Wellington  (including  Newlands,  Tawa)  and  part  of  the  North-
South spine are scheduled to start at the same time to enable free bus to bus transfers.
Some trade-offs may be needed to identify when and how the fare initiatives should take place.  The
transition arrangements for fare products and media in each area are further discussed below, taking
into account the following key considerations to the extent possible:
  To deliver the benefits, the fare initiatives need to be implemented as a package in July 2018.
Fare Media Transition Plan Bus

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  Transition  arrangements  should  maintain  network-wide  consistency  and  avoid
disproportionate distribution of benefits across areas.
  For any product that is planned to be discontinued, replacements or alternative products of
similar convenience and value need to be made available.
  Revenue  risks  should  be  minimised  and  the  need  for  contract  variations  and  revenue
apportionment should be avoided.
  Transition of fares and products should be feasible from the ticketing perspective and within
Snapper’s existing capabilities.
The following tables outline the key changes to fare products as the PTOM bus units will phase in and
IBTS starts in three tranches in .
Wairarapa (to commence on 29 April 2018)
Services are currently operated by Tranzit Wairarapa.
The unit will be operated by Tranzit under PTOM.
May
Product/initiative
April 2018
June 2018
July 2018
2018
Legacy products in Wairarapa
Replace with Snapper card
Discontinued; Snapper card in use
a.to.b card
and manage card swap,
Monitoring and trouble-shooting as required
balance transfer and refund
Apply current fare schedule
Apply new fare
Cash fares
Standardise cash tickets with Metlink brand on Snapper devices
schedule
Free transfers
Replace with free transfer
Free transfer available in Wairarapa and
Free transfer
(smartcard only)
using Snapper
Hutt Valley/Eastbourne
across bus network
Retain and accept products
Prepare to discontinue across the
Discontinue and
School term
on PTOM services subject to
network in mid-July when the new fare
apply new fare
passes
negotiation with Tranzit
schedule will take effect
schedule
Plan to replace with new
WairarapaPlus
GWRC and Transdev to standardise
New monthly
monthly passes with bus
Monthly passes
rail monthly passes
passes available
connections
SuperGold
Continue accepting free travel for children under 5 and SuperGold card holders on PTOM
concession
services
Child under 5
New fare initiatives in Wairarapa
3% fare increase
Apply new fare
Off-peak discount
schedule and bring
Tertiary student
in tertiary and
Defer until mid-July 2018
concession
accessible
Plan to introduce on IBTS
concessions and
Accessible
off-peak discounts
concession
on IBTS
Extend to all PTOM services
Free transfer available in Wairarapa and
Free transfer
Free transfer
in Wairarapa only
Hutt Valley/Eastbourne
across bus network
Rail monthly with
Plan to introduce the new
New monthly
bus connections
monthly passes
passes available
New Metlink
Plan to introduce Metlink
New Metlink
Explorers
Explorer 1-14
Explorers available
Defer until mid-June
Standardise child
discounts
Defer until mid-July to come in
Apply new fare
Standardise cash
with new fare schedule
schedule
premium
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Upper Hutt, Lower Hutt, Wainuiomata and Eastbourne (to commence on 17 June 2018)
Services are currently operated by Classic Coaches, Valley Flyer, Runcimans and Airport Flyer.
Hutt Valley and Wainuiomata units will be operated by Tranzit under PTOM.
Eastbourne unit will be operated by NZ Bus as a directly appointed unit.
April
May
Product/initiative
June 2018
July 2018
2018
2018
Legacy products in Upper Hutt, Lower Hutt, Wainuiomata and Eastbourne
No change to cards in circulation
Snapper card in use
Snapper cards
NA
Deploy new Snapper devices on PTOM
Monitoring and trouble-
buses
shooting as required
Apply current fare schedule
Cash fares
NA
Standardise cash tickets with Metlink
Apply new fare schedule
brand
Free transfers
Free transfer available on
NA
Replace with free transfer using Snapper
(smartcard only)
Snapper
After midnight
NA
No change - apply current fare schedule
Apply new fare schedule
fares
GetAbout and Hutt Commuter
GetAbout and
Plan to discontinue GetAbout and Hutt
30 Day passes discontinued;
Hutt Commuter
NA
Commuter 30 Day passes and replace
Eastbourne 30 Day pass
30 Day passes
with the Eastbourne 30 Day Pass
available
School term
Retain and accept products on PTOM
Discontinue across the network
passes (Electronic
NA
services subject to negotiation with NZ
and apply new fare schedule
and paper)
Bus until the end of school term
HuttPlus Monthly
Plan to replace with new monthly passes
NA
New monthly passes available
passes
with bus connections
Plan to replace with the new Metlink
Metlink Explorer
NA
New Metlink Explorer available
Explorer 1-3 and 1 - 7
BusAbout Day
Plan to replace with the new Metlink
New Metlink Explorer available;
NA
pass
Explorer 1-3 and 1-7
tickets and functionality
Family BusAbout
Transfers and Multi-passenger tag-on as
administered by drivers using
NA
Day pass
alternative for family pass
Snapper devices
SuperGold
Continue accepting free travel for children under 5 and SuperGold card
concession
NA
holders on PTOM services
Child under 5
Staff passes and
other operator
Discontinued except for free
Discontinue subject to negotiation with
product
NA
staff travel for staff in Metlink
operators
(including Airport
attire and in the course of work
Flyer transfers)
New fare initiatives in Upper Hutt, Lower Hutt, Wainuiomata and Eastbourne
3% fare increase
Defer until mid-July
Off-peak discount
Apply new fare schedule
Tertiary student

And bring in tertiary and
NA
concession
Defer until mid-July 2018
accessible concessions and off-
Accessible
Plan to introduce on IBTS
pea kdiscount on IBTS
concession
Extend to all PTOM services in Hutt Valley
Free transfer available on
Free transfer
NA
and Wainuiomata
Snapper
Rail monthly with
Plan to introduce the new monthly passes
New monthly passes available
bus connections
NA
New Metlink
Plan to introduce the new Metlink
New Metlink Explorers available
Explorers
Explorer 1-3 and 1 - 7
Fare Media Transition Plan Bus

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April
May
Product/initiative
June 2018
July 2018
2018
2018
Standardise child
discounts
Defer until mid-July to come in with new
Apply new fare schedule
Standardise cash
fare schedule
premium

Kapiti Coast and Porirua (to commence on 15 July 2018)
Services are currently operated by Mana and Uzabus. Under PTOM, the Kapiti unit will be operated
by Uzabus and the Porirua unit by Tranzit.
April
May
June
Product/initiative
July 2018
2018  2018  2018
Legacy products in Kapiti Coast
Replace with Snapper card and manage card swap, balance
Mana and
NA
transfer and refund
Uzabus Express cards
Monitoring and trouble-shooting as required
Cash fares
NA
Apply new fare schedule
Free transfers
NA
Replace with free transfer using Snapper
(smartcard only)
Free transfers (cash
NA
Discontinued
only)
After midnight fares
NA
Apply new fare schedule
School term passes
NA
Discontinue and apply new fare schedule
KapitiPlus Monthly
NA
Replace with new monthly passes with bus connections
passes
Otaki return
NA
Tickets set up to be issued by Snapper devices
Waikanae return
Metlink Explorer
NA
Replace with the new Metlink Explorer 1-10
SuperGold concession
Continue accepting free travel for children under 5 and SuperGold
NA
Child under 5
card holders on PTOM services
Staff passes and other
Discontinued except for free staff travel for staff in Metlink attire
NA
operator product
and in the course of work
New fare initiatives in Kapiti Coast
3% fare increase
Off-peak discount
Apply new fare schedule and bring in tertiary and accessible
Tertiary student
NA
concessions and off-peak discount on IBTS
concession
Accessible concession
Free transfer
NA
Extend free transfer to all PTOM services in Kapiti Coast
Rail monthly with bus
Introduce the new monthly passes with bus connections within
NA
connections
zones 4-14 across the network
New Metlink Explorers
NA
Introduce the new Metlink Explorer 1-10
New Eastbourne 30
A new Eastbourne 30 Day pass valid within zones 1-3 and
NA
Day pass
Eastbourne direct routes replaced GetAbout 30 Day pass
Standardise child
discounts
NA
Apply new fare schedule
Standardise cash
premium
Porirua fare zone
Change zone boundary in Porirua and the timetable/journey
NA
boundary change
planner/Metlink fares information
Fare Media Transition Plan Bus

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Wellington units and Tawa (to commence on 15 July 2018)
Services are currently operated by GO Wellington, Valley Flyer, Airport Flyer, Mana and Newlands.
Wellington units will be operated by Tranzit, Mana and NZ Bus under PTOM.
Tawa unit will be operated by Mana.
April
May
June
Product/initiative
July 2018
2018  2018  2018
Legacy products in Wellington and Tawa
No change to cards in circulation
Snapper cards
NA
Deploy new Snapper devices on PTOM buses
Cash fares
NA
Apply new fare schedule
Free transfers
NA
Replace with free transfer using Snapper
(smartcard only)
After midnight fares
NA
Apply new fare schedule
GO Wellington 30 Day
NA
Discontinue and replace with Wellington 30 Day Pass
passes
BusAbout Day pass
Already discontinued and replaced with new Metlink Explorers
Family BusAbout Day
NA
Tickets and functionality administered by drivers using Snapper
pass
devices
Metlink Explorer
NA
Replace with the new Metlink Explorer 1-3 and 1-17
SuperGold concession
Continue accepting free travel for children under 5 and SuperGold
NA
Child under 5
card holders on PTOM services
Staff passes and other
operator product
Discontinued except for free staff travel for staff in Metlink attire
NA
(including Airport
and in the course of work
Flyer transfers)
Continue issuing
Blue Cards with
Inform beneficiaries of the benefits of the new 25% off-peak
Beneficiary discount
validity by end of
discount and the change to off-peak times (currently 9am – 4pm
GO Wellington
2018 – accept and
and after 6pm) – accept the blue card on PTOM services until the
services
inform customers of  cards run down by end of 2018.
the change from 15
July
New fare initiatives in Wellington and Tawa
3% fare increase
Off-peak discount
Apply new fare schedule and bring in tertiary and accessible
Tertiary student
NA
concessions and off-peak discount on IBTS
concession
Accessible concession
Extend free transfer to all PTOM services in Wellington and Tawa
Free transfer
NA
Free transfer available on Snapper
Rail monthly with bus
Introduce the new monthly passes with bus connections within
NA
connections
zones 4-14 across the network
New Metlink
Replace with the new Metlink Explorer 1-3 and 1-7
NA
Explorers
New Metlink Explorers available
New Wellington 30
A new Wellingto 30 Day pass valid within zones 1-3 including
NA
Day pass
northwest Wellington replaced GO Wellington 30 Day pass
Standardise child
discounts
NA
Apply new fare schedule
Standardise cash
premium
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7  Rules and conditions for fare products
Rules and conditions applying to each type of fare product and associated processes and procedures
are provided in the attached documents including the Metlink ‘Fare Rules Manual’ and ‘Refund and
Exchange Policy’.  Any remaining minor operational issues will be managed on an ad hoc basis by
direct communication and agreement with bus operators. The Metlink fare rules manual will define
the eligibility and rules for the following fare products and concessions:
  Single journey smartcard fares (base fares)
  Free transfer (rules and conditions)
  Single journey cash tickets (25% premium over smartcard fares rounded to 50c )
  50% child concession
  25% discount on adult smartcard fares for tertiary student
  50% discount on adult smartcard fares for blind and disabled (including IHC)
  Free travel for accompanied child under 5 on all Metlink services
  Free travel for SuperGold card holders during SuperGold off-peak periods
  Waikanae and Otaki combo return tickets
  Metlink Explorer tickets (1-3, 1-7, 1-10 and 1-14)
  Rail monthly passes with regional bus connections
  Bus 30 Day passes
  After midnight fares
  Fares during special events
  On demand and cemetery shuttle bus service fares
  Complimentary  tickets  or  vouchers  (procedures  for  managing  refund  and  ticket  exchange,
and administering revenue protection and conditions of carriage)
In addition, the following rules will apply when using Snapper cards or paying in cash for a single
journey:
Multi passenger tag-on
  Five passengers of each concession type will be able to tag-on using a single Snapper card.
  All  passengers  travelling  on  a  multi-passenger  tag-on  will  be  eligible  for  free  transfers,
assuming their journey meets transfer conditions
  Each  passenger  will  be  issued  with  a  paper  ticket  in  cases  of  a  single cash  payment  being
made for multiple passengers
  Multi  passenger  tag-on  or  paper  ticket  purchase  will  be  allowed  on  all  Metlink  services
including after midnight, school bus and special event services
Penalty fares
  The value of cash fare from point of tag on to end of service will apply upon failure to tag off.
  Penalty fares for children will be child cash fares.
  All other concessions will be charged adult cash fares.
  Penalty fares will be the same in peak and off-peak times.
  A penalty fare will invalidate eligibility for free transfer.
  Different penalty fares may be applied for other infringements.
Negative balance on Snapper card
  Negative balance will be allowed for passengers to complete a journey
  Zero or positive card balance at next tag-on will be required for free transfer, subject to all
other transfer parameters to enable continuous journey
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8  Transition activities
Smartcard swap and exchange
Currently,  Uzabus  Express  cards,  Tranzit  a.to.b  cards  and  Mana/Newlands  Travel  Cards  are  only
available  on  services  being  operated  by  the  corresponding  operator.    These  cards  will  not  be
accepted on PTOM bus services.
Closer to the start of IBTS, customers holding current smartcards other than Snapper card will hence
need to swap their cards with Snapper cards or buy a new Snapper card.   The transition from legacy
to Snapper cards will need to be managed in a manner that minimises  inconvenience to users  and
loss in revenue to GWRC.  The following key activities will be required to achieve a smooth transition
from legacy smartcards to Snapper:
  Snapper system change (system readiness, customer info, etc.)
  Smartcard swap and ticket change management
  Refund, balance transfer and ticket exchange
  Communications (multiple channels, possible ambassadors)
  Website information and timetables (update)
  Fare rules and conditions of carriage for new tickets/products (Fare Rules Manual)
  Processes for registration, authentication and administration (largely of new concessions)
  Sales and validation of tickets and media (timing, online-sale, retail network)
  Customer service (call centre, enquiries/complaints/OIAs)
  Staff training
Staff training requirements
The  operators  of  bus  services  are  currently  responsible  for  providing  and  administering  their  own
fare collection and ticketing systems, and have therefore developed various types of training, sales
and operating manuals to administer  sales, validation and refund processes and to train and guide
their staff on day-to-day operations.
Under the new PTOM contracts, GWRC will set and regulate all fares for contracted services, with the
incoming PTOM operators being responsible for administering the Metlink fares and fare products.
GWRC will work closely with the incoming bus operators and Snapper to develop and implement a
fares and ticketing communication plan to ensure that customers will be informed of the changes in a
timely  manner  prior  to  and  through  the  course  of  the  new  fares  initiatives  such  as  new  peak/off-
peak, and concession fares, and changes to fare products and current ticketing systems.
Communication, marketing and customer service
Communication  is  a  critical  element  of  the  transition.    All  customers  should  be  appropriately
informed  of  the  changes  to  products  and  fares  prior  to  and  in  time  for  the  changes.    Appropriate
timing  for  communication  and  the  information  content  will  vary  depending  on  the  product  and
availability of the  substitutes  or alternatives,  the audience  (market  segment  that will benefit or be
disadvantaged by the changes), and their dependency on the affected products.
GWRC, in partnership with the PTOM operators will develop an implementation plan that identifies
requirements  and  actions  for  communication  and  marketing  activities,  including  timing,  resources,
deliverables, roles and responsibilities, risks and mitigation measures.
New  fares,  concessions  and  products  will  generally  require  more  time  and  resources  to  effectively
communicate  to  customers.    GWRC  may  use  marketing  ambassadors  in  some  areas  or  on  some
services  to  provide  assistance  to  customers  where  needed.    Customers may  take  some  time  to  be
fully accustomed to the new fares and products and accept the changes.
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As  the  transition  to  new  PTOM  bus  services  will  progress,  all  information  on  existing  fares  and
conditions  of  carriage  availbale  to  customers  will  change  to  Metlink  and  will  be  provided  through
Metlink Channels. GWRC will publish the Metink Conditions of Carriage for all Metlink bus services.
Branding of paper tickets issued by ticketing system and on-board devices
All  paper  tickets  issued  by  the  Snapper  ticketing  system  for  Metlink  services  should  be  Metlink
branded and standardised.
The  Snapper  brand  will  be  retained  on  Snapper  cards  and  their  website  during  IBTS.    To  enable  a
consistent  customer  experience,  the  Metlink  brand  will  appear  on  all  Metlink  buses,  front-line
operator uniforms, signage, timetables and any other customer information material.
Refund, balance transfer and fare media exchange
GWRC’s refund and fare media exchange policy is provided in Appendix D.  The PTOM operators will
administer the policy as appropriate and will need to make sure their staff will be sufficiently trained
to apply the policies.
Data recording and reporting
Operators  have  obligations    under  the  new  PTOM  bus  contracts  to  collect  and  report  a  variety  of
data,  including  patronage  and  revenue  and  fare  evasions.  GWRC  is  currently  developing
requirements for data reporting under PTOM contract through the interim bus ticketing solution and
other  Business  Information  Management  Platforms.    Any  requirements  as  a  result  of  the  current
developments  and  further  changes  to  data  collection,  management  and  reporting  will  be
communicated to all PTOM operators in due course.
Sales and validation
Sales  includes  on-board  sale  of  cash  tickets,  recording  SuperGold  on  BDC  and  configuring  multi-
passenger tag-on.
Validation  includes  sighting  and  recording  combined  rail  and  bus  tickets  including  sighting  colour
coded  tickets,  issuing  and  (possible)  clipping  of  Metlink  Explorer  tickets,  inspection  of  proof  of
entitlement and eligibilities.
The change to products are expected to affect the sales and validation processes and will therefore
require retraining of the drivers and communication of the changes to retail agents and bus depots.
Operators  will  need  to make  sure  the  changes  are  updated  in  their  ticketing  sales  and  operational
guidelines/procedures and the staff are trained to apply the new tickets.
GWRC will work with operators to plan for the management of changes, especially for transition from
current to new  period passes  and the  sales and validation processes  to facilitate the changes  from
the old to new products.
GWRC  needs  to  ensure  network-wide  consistency  under  the  PTOM  contracting  environment.    This
consistency is expected to be partly achieved by standardisation of business rules and processes as
well as operational tools.  It is therefore important that the ticketing guides and manuals developed
by  PTOM  operators  under  the  partnering  contracts  conform  to  the  industry  best  practice  and
business standards.
Revenue protection
GWRC is currently developing a Revenue Protection Strategy – to help guide revenue protection
activities for all modes.  This will be appended to the FMTP once completed.
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Appendix A. Current vs proposed fares for bus products
(to be applied from July 2018 approved by Council on 31 October 2017)
Current fares
Fares applicable from mid-2018
Number of
Tertiary student
Accessible
zones
Adult
Child
Off-peak
Adult
Child
Off-peak
concession(a)
concession(b)
Smartcard and 10-trip fares (per trip)
1
$1.66
$1.24
NA
$1.71
$0.86
$1.28
$1.28
$0.86
2
$2.73
$1.59
NA
$2.81
$1.41
$2.11
$2.11
$1.41
3
$3.63
$1.90
NA
$3.74
$1.87
$2.81
$2.81
$1.87
4
$4.08
$2.33
NA
$4.20
$2.10
$3.15
$3.15
$2.10
5
$4.98
$2.75
NA
$5.13
$2.57
$3.85
$3.85
$2.57
6
$6.33
$3.17
NA
$6.52
$3.26
$4.89
$4.89
$3.26
7
$7.18
$3.64
NA
$7.40
$3.70
$5.55
$5.55
$3.70
8
$8.03
$4.08
NA
$8.27
$4.14
$6.20
$6.20
$4.14
9
$9.06
$4.53
NA
$9.33
$4.67
$7.00
$7.00
$4.67
10
$9.96
$4.98
NA
$10.26
$5.13
$7.70
$7.70
$5.13
11
$11.40
$5.75
NA
$11.74
$5.87
$8.81
$8.81
$5.87
12
$12.25
$6.15
NA
$12.62
$6.31
$9.47
$9.47
$6.31
13
$13.51
$6.75
NA
$13.92
$6.96
$10.44
$10.44
$6.96
14
$14.40
$7.20
NA
$14.83
$7.42
$11.12
$11.12
$7.42
Cash fares
1
$2.00
$1.50
$2.00
$2.50
$1.50
NA
NA
NA
2
$3.50
$2.00
$3.00
$4.00
$2.00
NA
NA
NA
3
$5.00
$2.50
$4.00
$5.00
$2.50
NA
NA
NA
4
$5.50
$3.00
$4.50
$5.50
$3.00
NA
NA
NA
5
$6.50
$3.50
$5.00
$6.50
$3.50
NA
NA
NA
6
$8.00
$4.00
$6.50
$8.50
$4.50
NA
NA
NA
7
$9.00
$5.00
$7.50
$9.50
$5.00
NA
NA
NA
8
$10.50
$5.50
$8.50
$10.50
$5.50
NA
NA
NA
9
$11.50
$6.00
$9.50
$12.00
$6.00
NA
NA
NA
10
$12.50
$6.50
$10.00
$13.00
$6.50
NA
NA
NA
11
$14.50
$7.50
$14.50
$15.00
$7.50
NA
NA
NA
12
$15.50
$8.00
$15.50
$16.00
$8.00
NA
NA
NA
13
$17.00
$9.00
$17.00
$17.50
$9.00
NA
NA
NA
14
$18.00
$9.50
$18.00
$19.00
$9.50
NA
NA
NA
(a) No current concession fare for tertiary student
(b) Current concession fares for blind and IHC on bus network are variable as shown in the following table:

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Page | 18

After midnight fares
Fare product
Current fare
Fares from mid-2018
After Midnight N1, N2, N3 and N4 (Wellington)
$6.50
$7.00
After Midnight N5 (Wellington - Newlands)
$6.50
$7.00
After Midnight N6 (Within Tawa/Porirua)
$6.50
$7.00
After Midnight N6 (Wellington - Tawa/Porirua)
$13.00
$14.00
After Midnight N8, N22, N66, N88 (Within Hutt Valley)
$6.50
$7.00
After Midnight N8, N22, N66, N88 (Wellington - Hutt Valley)
$13.00
$14.00

Bus 30 day passes
Fare product
Fare
Current products
GO Wellington 30 Day Pass
$150.00
GetAbout 30 Day Pass
$200.00
Hutt Commuter 30 Day Pass
$230.00
Products to replace the current day passes form start of IBTS or mid-2018
Wellington 30-day bus pass (valid zones 1-3)(b)
$150.00
Eastbourne 30-day bus pass (valid zones 1-3 and routes 81, 83, 84, 85, N88)(c)
$200.00
(b) The Wellington 30 Day pass allows travel on all Metlink bus services (including after midnight services) within Wellington
city (zones 1 to 3).
(c) The Eastbourne 30 Day pass allows travel on all Metlink bus services (including after midnight services) within Wellington
city (zones 1 to 3) plus the selected direct bus routes between Eastbourne and Wellington (routes 81, 83, 84 and 85, N88).

Day passes
Fare product
Fare
Current products
Day Rover
$14.00
Adult Wairarapa Day Excursion
$22.00
Child Wairarapa Day Excursion
$11.00
3 Day Weekend Rover
$21.00
Metlink Explorer
$21.00
Products to replace the current day passes form start of IBTS or mid-2018
Metlink Explorer day pass - zones 1-3
$10.00
Metlink Explorer day pass - zones 1-7
$15.00
Metlink Explorer day pass - zones 1-10
$20.00
Metlink Explorer day pass - zones 1-14
$25.00

Kapiti combo tickets
Fare product
Current fare
Fares from mid-2018
Waikanae bus/train combo – 2 zones
$7.00
$7.00
Otaki bus/train combo – 5 zones
$12.00
$12.00

Otaihanga and Paekakariki shopper services
Fare product
Current fare
Fares from mid-2018
Paekakariki – Paekakariki station (one zone)
$2.00
$2.50
Otaihanga – Paraparaumu (one zone cash adult + $1)
$3.00
$3.50
Leinster Ave – Paraparaumu (one zone + $1)
$3.00
$3.50
Paekakariki – Paraparaumu (two zone + $1)
$4.50
$5.00
Fare Media Transition Plan Bus

Page | 19

Appendix B. Metlink Fare Rules Manual (including Conditions of Carriage)
To be finalised, endorsed and attached

Fare Media Transition Plan Bus

Page | 20

Appendix C. Product transition from incumbent operators to PTOM units

Fare products and concessions currently available on more than one operator service
Existing multi operator products(a)
ID
Fare product
GOW
VLYF
ARPF
RUNC
MANA
NLDS
UZAB
TZWA
CLSC
TSDV
Transfers between Airport
1
Flyer and Valley Flyer




(smartcard only)
Transfers between Mana and
2
Newlands buses (cash and




smartcard)
BusAbout and
3



Family BusAbout
4
GetAbout 30 Day Pass




5
Hutt Commuter 30 Day Pass





6
Metlink Explorer








7
Waikanae combo




8
Otaki combo




9
HuttPlus




10  WairarapaPlus




11  KapitiPlus






Blind and IHC concessions
12




(smartcard and cash)
(a)  GOW = GO Wellington, VLYF = Valley Flyer, ARPF = Airport Flyer, RUNC = Runcimans (NZ Bus subsidiaries)
MANA = Mana, NLDS = Newlands, UZAB = Uzabus, TZWA = Tranzit Wairarapa, TSDV = Transdev Wellington

Transfer products
Product
Existing
Operating area
PTOM unit
operator
Bus transfer products
MANA
Kapiti
Kapiti
(smartcard and cash)

Porirua
Exempt
The split is unknown


Porirua


Tawa
Exempt



Tawa


Wellington
Exempt

NLDS
Wellington
Khandallah and Aro Valley



Newlands



North - South Spine

RUNC
Lower Hutt
Exempt



Lower Hutt


Porirua
Exempt


Upper Hutt
Upper Hutt

VLYF
Eastbourne
Eastbourne


Lower Hutt
Lower Hutt


Upper Hutt
Upper Hutt


Wainuiomata
Wainuiomata


Wellington
Exempt

Fare Media Transition Plan Bus

Page | 21

30 day passes
Product
Existing
Operating area
PTOM unit
operator
GetAbout 30 Day
GOW
Wellington
Brooklyn and Owhiro Bay
pass


Central



East - West Spine



Khandallah and Aro Valley



North - South Spine



Taranaki



University

RUNC
Upper Hutt
Upper Hutt

VLYF
Eastbourne
Eastbourne


Lower Hutt
Exempt



Lower Hutt


Upper Hutt
Upper Hutt


Wainuiomata
Exempt



Wainuiomata


Wellington
Exempt
GO Wellington 30 Day
GOW
Wellington
Brooklyn and Owhiro Bay
pass


Central



East - West Spine



Khandallah and Aro Valley



North - South Spine



Taranaki



University
Hutt Commuter 30 Day   GOW
Wellington
Brooklyn and Owhiro Bay
Pass


Central



East - West Spine



Khandallah and Aro Valley



North - South Spine



Taranaki



University

RUNC
Upper Hutt
Exempt

VLYF
Eastbourne
Eastbourne


Lower Hutt
Exempt



Lower Hutt


Upper Hutt
Upper Hutt


Wainuiomata
Exempt



Wainuiomata


Wellington
Exempt

Fare Media Transition Plan Bus

Page | 22

Bus day passes
Product
Existing
Operating area
PTOM unit
operator
BusAbout Day pass
GOW
Wellington
Brooklyn and Owhiro Bay



Central



East - West Spine



Khandallah and Aro Valley



North - South Spine



Taranaki



University

VLYF
Eastbourne
Eastbourne


Lower Hutt
Exempt



Lower Hutt


Upper Hutt
Upper Hutt


Wainuiomata
Exempt



Wainuiomata


Wellington
Exempt
Family BusAbout
GOW
Wellington
Brooklyn and Owhiro Bay



Central



East - West Spine



Khandallah and Aro Valley



North - South Spine



Taranaki



University

VLYF
Eastbourne
Eastbourne


Lower Hutt
Exempt



Lower Hutt


Upper Hutt
Upper Hutt


Wainuiomata
Exempt



Wainuiomata


Wellington
Exempt

Combined rail and bus passes
Product
Existing
Operating area
PTOM unit
operator
Otaki combo ticket
UZAB
Kapiti
Kapiti
Waikanae combo ticket
MANA
Kapiti
Kapiti
Combined rail and bus
GOW
Wellington
East - West Spine
monthly passes
MANA
Kapiti
Kapiti

TZWA
Wairarapa
Wairarapa

VLYF
Eastbourne
Eastbourne


Lower Hutt
Exempt



Lower Hutt


Upper Hutt
Upper Hutt


Wainuiomata
Exempt



Wainuiomata


Wellington
Exempt

Fare Media Transition Plan Bus

Page | 23

Metlink Explorer (integrated bus and rail day pass)
Product
Existing
Operating area
PTOM unit
operator
Metlink Explorer
GOW
Wellington
Brooklyn and Owhiro Bay



Central



East - West Spine



Khandallah and Aro Valley



North - South Spine



Taranaki



University

MANA
Kapiti
Kapiti


Porirua
Exempt



Porirua


Tawa
Exempt



Tawa

NLDS
Wellington
Newlands



North - South Spine

VLYF
Eastbourne
Eastbourne


Lower Hutt
Exempt



Lower Hutt


Upper Hutt
Upper Hutt


Wainuiomata
Exempt



Wainuiomata


Wellington
Exempt

Bus school term passes
Product
Existing
Operating area
PTOM unit
operator
Bus school term passes
CLSC
Eastbourne
Eastbourne
(paper-based)

Wainuiomata
Wainuiomata

MANA
Kapiti
Kapiti


Porirua
Exempt



Porirua


Tawa
Exempt



Tawa


Wellington
Exempt

NLDS
Wellington
Newlands



North - South Spine
Bus school term passes
RUNC
Lower Hutt
Exempt
(Snapper)


Lower Hutt


Porirua
Exempt


Upper Hutt
Upper Hutt

Fare Media Transition Plan Bus

Page | 24

Legacy targeted concessions
Product
Existing operator
Operating area  PTOM unit
Cash and smartcard
GOW
Wellington
Brooklyn and Owhiro Bay
Targeted concessions


Central
e.g. blind and IHC


East - West Spine
The split is unknown


Khandallah and Aro Valley



North - South Spine



Taranaki



University

MANA
Kapiti
Kapiti


Porirua
Porirua


Tawa
Exempt



Tawa

NLDS
Wellington
Khandallah and Aro Valley



Newlands



North - South Spine

RUNC
Upper Hutt
Exempt



Upper Hutt

VLYF
Eastbourne
Eastbourne


Lower Hutt
Exempt



Lower Hutt


Upper Hutt
Upper Hutt


Wainuiomata
Exempt



Wainuiomata
Vic Uni intercampus free travel  GOW
Wellington
Brooklyn and Owhiro Bay



East - West Spine



Khandallah and Aro Valley



North - South Spine



University


Fare Media Transition Plan Bus

Page | 25

Appendix D. Metlink refund and exchange policy
To be finalised, endorsed and attached

Appendix E. Revenue Protection Strategy
To be finalised, endorsed and attached

Fare Media Transition Plan Bus

Page | 26