1982

THE

ACT

Passport Redevelopment Programme
Personalisation Project
UNDER

Supply of New Zealand Travel Document Books and
Personalisation Technology Request for Proposal
Evaluation Report

INFORMATION

RELEASED

OFFICIAL

Department of Internal Affairs
Passport Personalisation Project
Passport Redevelopment Programme
Planning Phase

Document Control

Document Information
Project ID/Name:
IID50a – Passport Personalisation Project
Author:
B Greenough
Title:
Project Manager - Passports
Filename:
RFP Evaluation Report
DMS reference

Revision History
Drafts are 0.1, 0.2 etc. Final and signed documents are 1.0, 2.0, 2.1 etc
Version
Date
Author
Description of changes
0.1
27 Nov 2006
Eleanor Sabiston
Initial Draft – template and
background
1982
0.2
8 Dec 2006
Eleanor Sabiston
Feedback from Brian
0.3
18 Dec 2006
Eleanor Sabiston
Add Kensington Swan
THE
evaluation criteria
0.4
12 Mar 2007
Tracy Woods
Update from RFP Evaluation
Lydia Callander
ACT
0.5
21 Mar 2007
Lydia Callander
Feedback from Lew Skinner
and Craig Doherty
1.0
27 Mar 2007
Lydia Callander
Final version

Distribution List
UNDER
Name
Role
Group
Annette Offenberger
Project Sponsor
Identity Services
David Philp
Business Owner
Passports Office
Lew Skinner
Programme Manager
Passports Redevelopment
Programme
Brian Greenough
Project Manager
Personalisation Project
Craig Doherty
Procurement Manager
DIA Head Office

INFORMATION

Confidentiality
RELEASED
The information contained in this document is proprietary to the Department of
Internal Affairs. This document must not be used, reproduced, or disclosed to others
except employees of the recipient of this document who have the need to know for
the purposes of this assignment. Prior to such disclosure, the recipient of this
document must obtain the agreement of such employees or other parties to receive
and use such information as proprietary and confidential and subject to non-
disclosure on the same conditions as set out above.
OFFICIAL
The recipient by retaining and using this document agrees to the above restrictions
and shall protect the document and information contained in it from loss, theft and
misuse.

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Department of Internal Affairs
Passport Personalisation Project
Passport Redevelopment Programme
Planning Phase

1
EXECUTIVE SUMMARY

The process for the evaluation of the Request For Proposal responses followed
the processes as defined in the Personalisation Project Procurement Plan.
These proceses were performed under the direct guidance of the DIA
Procurement Unit ensuring a detailed and robust outcome. The DIA Procurement
Unit who will remain involved throughout the process have been instrumental in
providing advice to the project in the formulation of the following
recommendations.

The RFP document was issued on 1 December 2006. Close date for the RFP
responses was 23 February 2007.   The planned date to inform respondents of
1982
the outcome of the RFP tender process is 10 May 2007.

THE
The overall result of the robust evaluation process is a significant difference
between the 1st and 2nd ranked vendors (20 points). A smaller margin exists
ACT
between the 2nd and 3rd ranked respondents (10 points). These differences are
an accurate representation of the completeness and quality of the solutions
offered by the respondents. It was agreed by the evaluation team that the book
and technical offering by CBN would best meet DIA’s RFP requirements without
requiring significant modification.
UNDER

1.1
Response Summary

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INFORMATION
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RELEASED
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Mai
P
C
T
T
Maximum
Possible
11.00
13.00
20.00
10.00
6.00
20.00
10.00
10.00
100.00
Score
CBN
10.010  9.750
15.330  8.740
5.100
14.624  7.900
6.475
77.929
DLR
9.543
5.417
12.463  5.590
3.900
11.423  5.325
3.917
57.577
OFFICIAL
OeSD
8.690
3.683
10.397  3.285
3.600
10.064  3.492
4.700
47.910

Overall, the evaluation results show a clear differentiation between the three
respondents.
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Passport Personalisation Project
Passport Redevelopment Programme
Planning Phase

1.1.1
Austrian State Printing House (OeSD)
The response from OeSD was incomplete in key areas such as financial details
and contract amendments. The response also portrayed a lack of understanding
of the requirements and knowledge of the proposed technology. Detail was
missing in the majority of responses to RFP questions making the evaluation
process difficult. Overall, the solution proposed by OeSD does not meet DIA
requirements without significant alteration. It is recommended that OeSD NOT be
invited to proceed with the next step of the procurement process.

1.1.2
De La Rue Identity Systems (DLR)
The response from DLR did not provide a sufficient level of detail in response to
some RFP questions which made the evaluation process difficult.  There are
technical issues and other weaknesses identified with the proposal which
translate into significant risk and cost to DIA. As the clarification process cannot
1982
be used to provide an opportunity for a vendor to improve or modify their
response, it is not expected that clarifications with DLR, within the constraints of
THE
the procurement process, will materially improve upon their initial response. It is
therefore recommended that DLR NOT be invited to proceed with the next step
ACT
of the procurement process.

1.1.3
Canadian Banknote Company Limited (CBN)
CBN provided a strong overall response and included a high level of relevant
UNDER
detail. The level of attention to detail, compliance with response, and strength of
overall solution aided the RFP Response evaluation process. A number of non-
critical technical issues were identified which will be worked through with CBN
during negotiation and planning stages. Negotiations on legal and commercial
issues exist of which key issues should be resolved before commitment to
proceed within the procurement process is made. It is therefore recommended
that CBN SHALL be invited to proceed with the next step of the procurement
process.
INFORMATION

RELEASED
1.2
Proof Of Concept Selection Process.

Given the results of the evaluation, it is recommended that only CBN proceed in
the procurement process at this stage. However, given the issues raised in
relation to the proposed supply contract, it would not be appropriate to confirm
participation in Proof of Concept testing at this time.
OFFICIAL
It is recommended that participation by CBN in the Proof of Concept should be
conditional upon CBN and DIA successfully negotiating key contractual and legal
issues within the timeframe supplied to vendors for notification of RFP results.
The date notified in the RFP is 10 May 2007. Therefore an agreed negotiated
position needs to be reached with CBN before 10th May 2007.
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Department of Internal Affairs
Passport Personalisation Project
Passport Redevelopment Programme
Planning Phase

If the contractual and legal aspects cannot be satisfactorily resolved within the
specified timeframe, then the response provided by DLR should be reviewed to
determine DLRs’ capability and capacity to meet DIA’s requirements.

1.3
Recommendation Summary

It is recommended that:

1.  The process and results of the RFP evaluations are accepted; and

2.  That only CBN are invited to participate in the next step of the process
– negotiation of key contractual and legal issues which need to be
concluded by 10th May 2007; and
1982

THE
3.  That following the successful outcome of these negotiations, other
vendors are then advised of the RFP outcome as per the advertised
ACT
timeframe, and Proof Of Concept planning and execution with CBN
commence; and

4.  That should initial negotiations not be satisfactorily completed by 10th
UNDER
May 2007, then a further process review will be required to determine
the Departments’ position.
INFORMATION
RELEASED
OFFICIAL
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Department of Internal Affairs
Passport Personalisation Project
Passport Redevelopment Programme
Planning Phase

Approved By

Brian Greenough
Project Manager
Personalisation Project

Signature                                                                       Date

Lew Skinner
Programme Manager
Passports Redevelopment
Programme
1982

Signature                                                                       Date

THE

ACT
David Philp
Manager, Passports
Identity Services

Signature                                                                       Date

UNDER

Annette Offenberger
General Manager
Identity Services

Signature                                                                       Date

INFORMATION
RELEASED
OFFICIAL
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link to page 8 link to page 8 Department of Internal Affairs
Passport Personalisation Project
Passport Redevelopment Programme
Planning Phase

2
INTRODUCTION
2.1
Document Purpose
The purpose of this document is to present the results of the evaluation of the
three proposals submitted to the Department of Internal Affairs (DIA) in response
to the Request for Proposal (RFP) “Supply of New Zealand Travel Document
Books and Personalisation Technology (DIA/2006-014)” dated 1 December
2006.
2.2
Procurement Process Background
The procurement process for the Supply of New Zealand Travel Document
Books and Personalisation Technology has used a multi-stage tender format.
1982
A Registration of Interest (ROI) was issued on the Government Electronic
THE
Tenders Service1 on 28 August 2006 and closed on Friday 15 September 2006.
DIA received six responses to the ROI. Evaluation of the six responses2 resulted
ACT
in a short list of four vendors:
•  De La Rue Identity Systems (DLR);
•  Austrian State Printing House (OeSD - Österreichische
Staatsdruckerei GmbH);
•
UNDER
  Note Printing Australia Limited (NPA); and
•  Canadian Banknote Limited (CBN).
These four vendors were invited to participate in the RFP, the second stage of
the procurement process.

2.3
Request for Proposal Purpose
INFORMATION
The purpose of the RFP was to obtain a proposal from vendors for the provision
RELEASED
of travel documents and personalisation technology for a 5 year period.
The RFP was released to the four vendors on Friday 1 December 2006 and the
response period closed at 12 noon, Friday 23 February 2007.
OFFICIAL

1 www.gets.govt.nz
2 The ROI Evaluation Report is located in DMS document 128523DB.
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Department of Internal Affairs
Passport Personalisation Project
Passport Redevelopment Programme
Planning Phase

2.4
Proposals Received
2.4.1
Notification of Withdrawal
Notification of withdrawal from the RFP process was received from Note Printing
Australia Ltd, on 31st January 2007.

2.4.2
Clarifications
The following requests for clarifications were received.
Clarification Received From
Date Received
Response Sent
De La Rue
18 Jan 2007
24 Jan 2007
Canadian Banknote Company
20 Jan 2007
23 Jan 2007
1982
Limited
Austrian State Printing House
24 Jan 2007
25 Jan 2007
THE
De La Rue
31 Jan 2007
2 Feb 2007
ACT
The Respondent requests for clarifications and DIA’s responses are attached in
Appendix One.
2.4.3
Proposals
UNDER
Proposals were received from De La Rue Identity Systems, Austrian State
Printing House and Canadian Banknote Company Limited.

The responsibility of each party is given in brackets after the company name.
Prime Contractor
Third Parties
De La Rue Identity Systems
•  Mühlbauer (Laser engravers, laser
engraving management software, 2nd line
(Document design and manufacture,
INFORMATION
equipment support)
system architecture for overall
solution, onsite and on call support)
•  Trüb (Polycarbonate biodata chip page, chip
RELEASED  operating software, full page ePassport
reader, 2nd line support)
Austrian State Printing House
•  Datacard (Large laser engravers, laser
engraving management software and the
(Document design and manufacture,
servicing, deployment and integration of
software support)
laser engraving solution, equipment
support)
OFFICIAL
•  iXLA (Small laser engravers)
•  Trüb (Polycarbonate biodata chip page, chip
operating software, full page ePassport
reader)
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Passport Personalisation Project
Passport Redevelopment Programme
Planning Phase

Proposals, continued

Canadian Banknote Company
• Mühlbauer (Laser engravers, laser
Limited
engraving management software,
consultation services during integration,
(Document design and manufacture,
installation and configuration of equipment,
polycarbonate biodata chip page,
2nd line equipment support, provision of
personalisation software, support
spare parts)
services, 1st line equipment support,
full page ePassport readers)
1982
THE
ACT
UNDER
INFORMATION
RELEASED
OFFICIAL
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Department of Internal Affairs
Passport Personalisation Project
Passport Redevelopment Programme
Planning Phase

3
SUMMARY OF PANEL EVALUATION PROCESS
The panel evaluation process and evaluation criteria were defined as part of the
Personalisation Project Procurement Plan and preparation of the Request for
Proposal documentation.
Evaluations took place over five days (5 March to 7 March and 13 March to 14
March) at the Westpac Stadium, Wellington.
The evaluation process was facilitated by the DIA Procurement Unit.
The evaluation panel was made up of representatives from the Personalisation
Project team and Identity Services business units:
Panel Member
Role
1982
Brian Greenough
Personalisation Project Manager
THE
Tracy Woods
Personalisation Project Senior Business Analyst
Liam McLay
Senior Team Leader, Passports
ACT
Spenceley Runton
Projects Officer, Passports
Grant Christie
Investigations Adviser, Integrity & Business Development
Peter Campbell
Technical Delivery Manager, Information Systems Unit
UNDER
Tina Groark
Consulting Architect – technical specialist
Bernard Molloy
Manager, Finance – financial specialist
Ross Johnston
Kensington Swan – legal specialist

3.1
Evaluation Tool
INFORMATION
The RFP evaluation was completed using a spreadsheet based evaluation toolkit
provided by DIA Procurement. This toolkit was prepared prior to the RFP being
RELEASED
issued.
This spreadsheet was used to record individual scores, apply weighting within
and between categories, and rank the proposals according to the weighted
scores.
OFFICIAL
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Passport Personalisation Project
Passport Redevelopment Programme
Planning Phase

Evaluation Tool, continued

Evaluation of the proposals was divided into eleven major categories:
Category
Description
Weighting
Completeness Of
Pre-requisite information checklist required
N/A
Response
in order to conduct the evaluations.
Prime Contractor &
Company and financial information for the
11%
Third Party
Prime Contractor and third parties. Roles
Relationships
and Responsibilities of all parties.
Business Model
Proposal fit to DIA’s business model.
13%
Travel Document
Proposal for construction, security features,
20%
Proposal
design and durability of the travel
1982
documents.
Travel Document
Physical sample books matching the travel
10%
THE
Samples
document proposal.
ACT
Travel Document
Security Design Proofs demonstrating the
6%
Security Print Proofs
vendor’s ability to take artwork and convert
it into a security print design.
Personalisation
Proposal for the personalisation technology
20%
Technology
and associated hardware and software.
UNDER
Proposal
Support and
Proposal for the support and maintenance
10%
Maintenance
of travel document production and the
personalisation technology.  Relationship
management between DIA and the prime
contractor, and between the prime
contractor and all third parties.
Proof of Concept &
Proposal for project approach and
10%
INFORMATION
Timelines
implementation timelines.  Proposal for
Proof of Concept.
RELEASED
Pricing
The itemised fixed price quote from the
N/A
vendor. A separate pricing analysis has
been completed and considered separately
to the response-scoring regime.
Contract
The vendor response to the draft Supply
N/A
Contract. A separate Contract analysis has
been completed and considered separately
OFFICIAL to the response-scoring regime.

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Passport Personalisation Project
Passport Redevelopment Programme
Planning Phase

3.2
Individual Evaluations
Three days (one day per proposal) were spent on individual evaluations, during
which each panel member reviewed and marked all responses against the
evaluation scoring scale (unacceptable, partial response, good, excellent).
Responses were not compared. As each response was completed, the score
sheet for that response was entered into the evaluation tool spreadsheet.
Financial, legal, and technical specialists evaluated the sections relating to their
area of expertise.
3.3
Group Evaluations
Once all individual evaluations were complete, the scoring was reviewed to
identify any areas where a panel member had not assigned a score, or the
scores given varied widely.
1982
The panel reconvened to discuss these areas as a group and if necessary the
THE
scores were moderated appropriately.
ACT
3.4
Strengths and Weaknesses
The final step of the evaluation process was to consider the strengths,
weaknesses, risks and issues associated with each proposal, to identify any
points for clarification.
UNDER
3.5
Additional Evaluation
Separate to the above evaluation process, analysis was undertaken on the
following areas.
3.5.1
Completeness of Response
The objective of this analysis was to determine if any sections of the RFP
responses were missing to such as extent that evaluation would not be possible.
INFORMATION
This analysis was completed prior to the individual evaluations by two members
of the Project Team and a member of DIA Procurement.
RELEASED
3.5.2
Financial Review
Bernard Molloy, Manager Finance, completed the evaluation of the Respondent’s
and their third party financial records. Financial review was conducted to
establish, to DIA’s satisfaction, the financial profitability and stability of those
companies.
OFFICIAL
3.5.3
Pricing
The Passport Personalisation Project team completed the evaluation of the
Respondent’s pricing responses.  A pricing review was conducted with all
respondents to clarify the pricing provided and the assumptions made to ensure
that a pricing comparison can be completed using similar products and services.
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Department of Internal Affairs
Passport Personalisation Project
Passport Redevelopment Programme
Planning Phase

3.5.4
Supply Contract
Ross Johnston of Kensington Swan completed the analysis of each
Respondent’s proposed ammendments to the supply contract. The results of the
analysis will form the basis of the commercial and legal negotiation phase of the
procurement process.
The analysis included:
•  Compliance to section 4.14 of the RFP where for each clause of the
Supply Contract the supplier must either confirm acceptance of the
clause or state the reason why the wording is unacceptable and propose
alternative wording that addresses the respondents concerns; and,
•  Comment on the nature and potential risk of the vendor’s
ammendments.

1982
The key objective of this analysis is to identity areas of risk to DIA of the
proposed changes made by the Respondents.
THE
ACT
UNDER
INFORMATION
RELEASED
OFFICIAL
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Passport Personalisation Project
Passport Redevelopment Programme
Planning Phase

4
EVALUATION RESULTS
4.1
Completeness of Response
Pre-requisite information checklist required in order to conduct the evaluations.
4.1.1
De La Rue Identity Systems (DLR)
DLR provided a response that was complete and included all the required
documentation and samples.
The balance sheet information provided by Trüb (as part of DLR’s and OeSD’s
responses) Trüb was lacking in some detail and further clarification will be
required if DLR are to progress to the next stage of the procurement process..
4.1.2
Austrian State Printing House (OeSD)
1982
OeSD’s response was not complete with regard to the financial information
provided:
THE
•  The balance sheet information provided by Trüb was lacking in some detail
and further clarification will be required if OeSD are to progress to the next
ACT
stage of the procurement process.
•  OeSD did not provide the required financial reports for Datacard. It was
stated that these would be provided once OeSD’s proposal has been
accepted and a Non Disclosure Agreement has been signed between
UNDER
Datacard and DIA.  The RFP document stated, “failure to provide this
information will exclude the proposal from consideration”.
•  OeSD’s financial information provided was at a high level and further
clarification would be required if OeSD were to progress to the next stage of
the procurement process.
OeSD only responded to Part A of the Supply contract. No comment was
received in relation to Parts B or C or the Service Level Agreement.
During the completeness of response evaluation it was agreed that whilst OeSD
INFORMATION
failed to include financial information, it was deemed not significant enough to
RELEASED
exclude their proposal from the evaluation process. Clarification would be sought
at a later stage, if necessary.

4.1.3
Canadian Banknote Company Limited (CBN)
CBN provided a response that was complete and provided all the required
documentation and samples.
OFFICIAL

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Department of Internal Affairs
Passport Personalisation Project
Passport Redevelopment Programme
Planning Phase

4.2
Panel Evaluation Results by Category
4.2.1
Prime and Third Party Relationships
Company and financial information for the Prime Contractor and third parties.
Roles and Responsibilities of all parties.

1982

THE
All three respondents scored well in this category, as all prime vendors and third
parties have been in business for a long period of time and are leaders in their
ACT
respective fields.
CBN’s score for this category was higher than the other two Respondents due to
having only two parties involved and the evidence provided of the strong working
relationship between CBN and Mühlbauer.
UNDER
4.2.2
Business Model
Proposal fit to DIA’s Business Model.

INFORMATION
RELEASED

CBN was the only respondent to meet the requirements of this category. Their
experience as DIA’s incumbent and therefore their knowledge of DIA’s current
OFFICIAL
business model is evident in their response.  Note that knowledge outside the
requiements specified in the RFP were not required to score well in this area.
DLR did not address DIA’s requirements outlined in the RFP, rather their
response focused on establishing relationships.
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Passport Personalisation Project
Passport Redevelopment Programme
Planning Phase

OeSD’s response focused on the personalisation technology aspects of OeSD’s
solution rather than how the overall proposal would address DIA’s Business
Model requirements.
4.2.3
Travel Document Proposal and Samples
Proposal for construction, security features, design and durability of the travel
documents. Physical sample books matching the travel document proposal.

1982

THE

ACT
UNDER

CBN’s travel document proposal included innovative security features and
showed a good understanding of the technology used for both paper and
polycarbonate security features.   CBN’s physical samples were an accurate
representation of CBN’s written proposal.  These samples demonstrated a
proven construction method and a balance of overt and covert security features.
INFORMATION
CBN’s score in this category was reduced due to their not accepting the spoilage
rate required by DIA.  CBN proposed that the spoilage rate be determined during
RELEASED
the Proof of Concept testing.
While the paper components of DLR’s solution are strong, there is a lack of
cohesion between the polycarbonate component of their solution and the
remainder of the physical booklet.  The Trüb polycarbonate solution provided
shows an underestimation of the importance of the polycarbonate as a secure
component of the passport.  An example of this is the ease with which the
OFFICIAL
polycarbonate page and its hinge can be removed without damaging the paper
booklet in any way. DLR provided standard sample booklets that did not align
with their written proposal And offered only minor innovation on existing features.
Finally, DLR are proposing to produce passports in Malta in a new facility that will
be completed in April 2008.  This constitutes a high risk.
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Passport Personalisation Project
Passport Redevelopment Programme
Planning Phase

OeSD solution also uses a Trüb polycarbonate page and the issues identified in
DLR’s response in relation to the polycarbonate also apply to OeSD. In addition
the OeSD paper solution did not provide any innovation or security features
which would be over and above those currently offered within the New Zealand
travel documents.
4.2.4
Travel Document Security Print Proofs
Security design proofs demonstrate the vendor’s ability to take artwork and
convert it into a security print design.

1982
THE

ACT

CBN and DLR met the minimum requirements of this category. CBN’s basic
understanding of the New Zealand culture and additional detail that
demonstrated experience with the end-to-end lifecycle of passport design was
UNDER
reflected in the scores awarded.
4.2.5
Personalisation Technology Proposal
Proposal for the personalisation technology and associated hardware and
software.

INFORMATION
RELEASED

OFFICIAL
Only CBN met the minimum requirements of this category. CBN’s incumbent
experience and relationship with Mühlbauer was reflected in their response.
CBN did not accept the requirment for 99.5% uptime and instead proposed an
uptime of 93.5%, stating that significant costs savings can be made by using
equipment located at alternate sites as back-up equipment rather than
redundancy at each site. CBN have provided a cost per book to ‘upgrade’ to
99.5% uptime but have not supported this with detail on how this will be
achieved.
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Passport Personalisation Project
Passport Redevelopment Programme
Planning Phase

DLR’s response portrays a lack of understanding of the technical aspects of the
laser engraving personalisation technology and the associated software.
Information provided indicates sufficient consultation with supporting 3rd parties
may not have taken place.  This has resulted in areas of their response lacking
relevant detail.DLR was the only Respondent  to meet our 99.5% uptime within
their standard solution.
OeSD’s response contained several areas of concern:
•  Use of personalisation technology provided by two different vendors
(Datacard and iXLA);
•  the recommendation that the two types of machines not be installed at the
same site as this may cause confusion for operators; in conflict with DIA
requirements;
•  the samples provided show the two machines propsed by Austrian Print
1982
producing different security features on the bio-data page to different
quality levels; in conflict with DIA requirements; and
THE
•  While the Datacard machines are capable of meeting required volumes,
Datacard would not guarantee 99.5% uptime without significant
ACT
modification to the office environment in Auckland and Wellington.

4.2.6
Support and Maintenance  UNDER
Proposal for the support and maintenance of travel document production and the
personalisation technology. Relationship management between DIA and the
prime contractor and between the prime contractor and all third parties.

INFORMATION
RELEASED

CBNs existing working relationship with Mühlbauer, including a very clear
division of roles and responsibilities, have enabled them score well in this
OFFICIAL
section.
DLR’s response lacked sufficient relevant detail, and showed a lack of
understanding of the technical requirements of the personalisation technology
and the associated software.
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Passport Personalisation Project
Passport Redevelopment Programme
Planning Phase

OeSD’s score in this category is affected by the high mean time between failures
and mean time to repair, resulting in an expected machine breakdown every day
and a half.  In addition there is no evidence of a working relationship between
OeSD and Datacard making the fault resolution process problematic.
4.2.7
Proof of Concept and Timelines
Proposal for project approach and implementation timelines. Proposal for Proof
of concept.

1982
THE

ACT
All three Respondents response show a misinterpretation of the Proof of Concept
(POC) process detailed in the RFP document. DIA’s requirement is that the
project team execute the POC document personalisation.  The Respondent’s
responses show that they expect to complete this task without DIA present and
to provide DIA with the personalised booklets for inspection only. Upon
UNDER
reviewing the RFP an area for possible misinterpretation was identified.
Accordingly all respondends were scored equally in this area.
CBN was the only respondent to met the timeline and project management
requirements, showing a sound methodology and solid timelines. However CBN
wanted to change the scope of the POC process to help define spoilage rates
rather than confirm them.   INFORMATION
The overall project timelines for DLR appear unrealistic and no explanation is
given as to how this will be achieved.  OeSD’s project management appears to
RELEASED
be focused on the technology and systems without due consideration for the
booklet.

OFFICIAL
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4.3
Financial Stability
Bernard Molloy, Identity Services Finance Manager, reviewed the financial
reports provided for each prime vendor and third party vendor to confirm their
financial stability and any issues that required clarification.  Bernard’s full report is
located in DMS under document 194992DB.
The combination of prime and 3rd party respondents are:
•  De La Rue (Trüb, Mühlbauer)
•  Canadian Banknote Company Limited (Mühlbauer)
•  Austrian State Printing House (Trüb, Datacard)

Financial results are summarised below:
1982

9(2)(b)(ii)
Canadian Banknote
THE
Company Limited
ACT
Mühlbauer
De La Rue Identity
UNDER
Systems
Trüb
INFORMATION
RELEASED
Austrian State
Printing House
Datacard
OFFICIAL

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link to page 22 Department of Internal Affairs
Passport Personalisation Project
Passport Redevelopment Programme
Planning Phase

4.4
Evaluation of Pricing
All Respondents were required to detail the price of each component of the travel
document and offer alternatives where appropriate.  As no Respondent broke the
price down as requested all Respondents were requested to clarify security
features included in their proposal and the cost of those features where available.
While the detail received improved, the information regarding the specific
features included on the DLR and OeSD polycarbonate data pages was still
incomplete. In order to obtain an initial position where direct comparisons are
able to be made between vendors, the pricing has been rationalised to a
comparable level offered by each vendor.
When comparing books and services of similar specification there is an $11m
difference over the term of the contract. The prices below are for a book
incorporating all minimum requested security features such as three-colour3
1982
intaglio on the end leaves. Polycarbonate security features include MLI (Multiple
Laser Image), OVI (Optically variable ink) and an embedded kinegram. The
THE
prices are:

ACT
Company
Standard
Dip/Off
ETD
RTD/COI
Endorsement
Total Cost
label
of Solution
Passport
Passports
(Millions)
9(2)(b)(ii)
UNDER

These prices are based on the proposed minimum purchase volumes outlined in
INFORMATION
the RFP document and include the personalisation, implementation and
managed service components over the five year period of the supply contract.
RELEASED
DLR offer some opportunity to upgrade cover durability and minor security
features on top of their base price.
DLR endorsement labels are quoted at $
each (over 10 times more than
other vendors). Additionally their quoted cost of a book with a cloth cover has
increased approximately $  per book between their original quote and initial
clarification. The quote and prices above are based on their clarified price. Their
OFFICIAL
previous price indicated a solution for $
m.


3 OeSD have only provided the option of two-colour intaglio on end leaves. Other respondents
are quoted with three-colour intaglio.
4 OeSD have included the endorsement label price as a cost $
per book.  At our minimum
purchase volumes this is approximately $
per label.
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Passport Redevelopment Programme
Planning Phase

Evaluation of Pricing, continued
OeSD offer the opportunity to upgrade minor security features on top of this base
price. OeSD have not provided any detailed information on the features of the
polycarbonate chip.
CBN offer a variety of opportunities to upgrade the polycarbonate page and other
minor security features on top of this base price. Selecting the transPortal5
security feature on the polycarbonate page costs $
per book and provides a
more secure solution for $
m. CBN offered a detailed breakdown of pricing
and no further clarification is required.

1982
THE
ACT
UNDER
INFORMATION
RELEASED
OFFICIAL

5 The transPortal is a window through all layers of the polycarbonate page. The bottom window is
larger than the top giving a view to the interior of the page and displaying a portion of the chip
antenna. A duplicate photo is printed over the window.
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Department of Internal Affairs
Passport Personalisation Project
Passport Redevelopment Programme
Planning Phase

4.5
Evaluation of Supply Contract
Ross Johnston of Kensington Swan reviewed the responses in relation to the
supply contract.  Their response is summarised below and reproduced in full in
Appendix 2.  A clause by clause breakdown can be found in DMS document
194994D.
9(2)(h)





1982

THE

ACT

UNDER

INFORMATION

RELEASED


OFFICIAL

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Passport Redevelopment Programme
Planning Phase

9(2)(h)

1982

THE

ACT

UNDER
INFORMATION
RELEASED
OFFICIAL
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4.6
Discussion of Strengths and Weaknesses
As part of the evaluation process, the evaluation panel collaborated to identify
the strengths and weaknesses of each proposal.
4.6.1

Strengths
Weaknesses
Canadian Banknote
CBN have demonstrated a
CBN have not agreed to the
Company Limited (CBN)
detailed understanding of
spoilage rates in the service
their entire solution.
level agreement and have
raised concerns with regard
The booklet and
to intellectual property and
polycarbonate solution
ownership of property and
proposed by CBN contains
materials.
a number of innovative
1982
security features and
CBN proposed a detailed
demonstrates a good
solution providing 93.5%
THE
understanding of passport
uptime but have not
security, and would
detailed how they will
ACT
enhance the security of the
achieve 99.5% system
New Zealand travel
uptime.
document.

This solution requires only
one third party.
UNDER
CBN have demonstrated a
strong working relationship
with their third party, and
have clearly defined roles.
CBN is the DIA incumbent .
The cost and risks of
INFORMATION
transition will be
significantly lower if
RELEASED
selecting the incumbent
De La Rue Identity Systems  The solution proposed by
Little innovation on offer.
(DLR)
DLR would enhance the
security of paper
The proposal lacks detail
components of the New
on the laser engraving
Zealand travel documents.
solution.
OFFICIAL DLR were the only
Little evidence of a close
respondent to confirm the
working relationship with
ability to meet our 95.5%
3rd party suppliers.
uptime.
Solution not tailored to the
Proposed solution will
DIA business model.
easily meet our projected
passport numbers over the
The Trüb polycarbonate
solution as presented lacks
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Passport Personalisation Project
Passport Redevelopment Programme
Planning Phase

5 year contract.
security and is
unacceptable.
Risk associated with
producion of  travel
documents in a new facility
in Malta.
Austrian State Printing
Proposed solution will
Little innovation on offer.
House (OeSD)
easily meet projected
passport numbers over the
Paper booklet solution will
5 year contract.
not improve the security of
the booklets from that
Clear detail on software
currently used in the New
and hardware support.
Zealand travel documents.

The roles and
1982
responsibilities between
OeSD, Trüb,  Datacard and
THE
iXLA are unclear.
ACT
Datacard and Trüb provide
bulk of solution and at times
the evaluation team had
difficultly determining who
the prime vendor would be.
UNDER The Trüb polycarbonate
solution as presented lacks
security and is
unacceptable.
Three of the fourteen e-
passport books provided
failed to read when tested.
INFORMATION
The personalisation
technology solution,
RELEASED
consisting of Datacard and
iXLA machinery produces
books with differing security
features.  This does not
meet DIA requirements as
would not provide a solution
acceptable to DIA.
OFFICIAL
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Passport Redevelopment Programme
Planning Phase

Appendix.1 Respondent Clarifications
A1.1
De La Rue 18 January 2007
DIA/2006/014
Clarification No 1
From : 9(2)(a)
@uk.delarue.com
18/01/2007 05:13

Request for clarification of requirements or additional information
RFP
Question
reference
2.6 & D3
To allow us to evaluate compatibility with the Emergency Travel
Document, please provide the product name and/or the specification
1982
for the 3M label / security laminate that will be used.

THE
DIA Response.
ACT
The Emergency Travel Document bio-data label is currently a
laboratory produced product, which should be going to commercial
production later this year.  The product code is 75-0500-8195-1

The label is described as a pressure sensitive self adhesive label, with
a Ptarmigan stripe.  DIA are not party to the adhesive specifications.
UNDER

The label measures 124mm X 81mm landscape, and is attached to a
backing sheet measuring 152mm X 102mm landscape.

The label has a series of shatter cut slits for security.  These cuts do
not penetrate the backing paper. The shatter cuts are formatted with
one large horizontal cut two thirds down the label which is centered
between the two edges of the label. There are an additional 12 cuts
running at a 45 degree angle to the large cut. The angled cuts are
INFORMATION
positioned 6 above and 6 below the centre cut.

RELEASED
The printable side of the label has the Ptarmigan strip laminate
covering the majority of the label.  With the label in the landscape
position, the strip starts 21mm from the top, and continues to within
1mm of the labels bottom edge.

K4
Please clarify the number and the location of the information pages for
all book types.
OFFICIAL

DIA Response.
For all books other than ETD’s there will be two information pages
(portrait in layout).  While yet to be finalised, these pages are
expected to be located on the last paper page and the back end
leave.
For ETD’s the information pages are located on the second and third
paper pages
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Passport Redevelopment Programme
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De La Rue 18 January 2007, continued
RFP
Question
reference
E2
Please clarify the location of the observation pages for all book types.

DIA Response.
For all books other than ETD’s there will be one observations page
(landscape in layout).  While yet to be finalised, this page is expected
to be located on the first paper page.
For ETD’s the observations page is located on the fourth paper page.

3.5.1 & S5
Please confirm that there will be sufficient space to allow the new
personalisation technology to operate alongside the existing
technology in all five print rooms.  Please supply room layouts for
1982
each location showing pillars, doors, fire escapes, electrical points,
etc.
THE

DIA Response.
ACT
General dimensions of each room are provided in the RFP document.
DIA expects that respondents will make known their equipment
requirements specific to their personalisation proposal within their
RFP responses. DIA accept that there may need to be some
alterations to services provided in each of the rooms. Actual detailed
UNDER
implementation and transition planning will occur once a final vendor
is selected.

4.1
To allow us to submit a full and detailed response to some of the more
lengthy questions, would DIA consider amending the definition for
‘Discuss’ to;
‘Discussion of requirements of no more that two pages in length’?
For example, Question 23 requires a response on topics including
INFORMATION
supply chain security, security printing techniques, construction
methodology, ICAO compliance and quality assurance.
RELEASED

DIA Response.
The definitions provided in section 4.1 are a guide to respondents.
The over-riding requirement is for the respondents to be succinct and
to the point when answering all questions. If a respondent believes
that additional discussion is required that exceeds 1 page in length,
then that will be at the respondents discretion providing the response
OFFICIAL
is easily understood by the evaluator(s).

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Passport Redevelopment Programme
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De La Rue 18 January 2007, continued
RFP
Question
reference
3.3.2.4 & 3.7.1  We note that only 12,000 Endorsement Labels are required.  Please
provide more information on the circumstances under which they are
used.

DIA Response.
Endorsement labels are used to record the specific circumstances
surrounding which the issuance of a New Zealand travel document
has occurred.

These issuance circumstances include, but are not limited too:
  An irregular period between the issue & expiry dates
  The limited period the a document has been issued for
1982
  Statement concerning which provision of the act, the travel
document has been issued under

THE
  Personal characteristics, of the holder, to aid border control, to
assess why the document was issued under those circumstances.
  Where the holder uses an All So Known As name. (Currently only
ACT
when issuing an ETD)

3.2.1
We note that seasonal fluctuations occur in passport demand. To allow us to provide
sufficient machine capacity for peak periods, could you provide an estimate of
maximum volume requirements during the peak periods?
UNDER

DIA Response.

Potential monthly volumes, supplied as a guideline only
(only available until June 2011)

NZ
Australia
London

Jul-06     34,341

  2,703

  963


INFORMATION
Aug-06     35,399

  2,677

  848


Sep-06     31,103

  3,014

  991


RELEASED
Oct-06     27,757

  3,331

  1,098


Nov-06     27,477

  3,468

  1,028


Dec-06     22,883

  3,935

  952


Jan-07     22,413

  3,025

  1,128


Feb-07     30,199

  2,900

  977


Mar-07     37,439

  2,729

  956


Apr-07     32,187

  2,791

  966


OFFICIAL
May-07     37,951

  2,282

  826


Jun-07     34,663
373,812
  2,514
35,369       924
11,657

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Passport Redevelopment Programme
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De La Rue 18 January 2007, continued
RFP
Question
reference
3.2.1,

NZ
Australia
London

continued
Jul-07     35,302

  2,821

  1,008


Aug-07     36,367

  2,792

  892


Sep-07     32,111

  3,170

  1,048


Oct-07     28,720

  3,504

  1,162


Nov-07     28,412

  3,637

  1,089


Dec-07     23,688

  4,149

  1,016


Jan-08     23,401

  3,228

  1,207


Feb-08     31,814

  3,118

  1,052


Mar-08     39,301

  2,924

  1,026


Apr-08     33,628

  2,983

  1,034


1982
May-08     39,901

  2,453

  886


Jun-08     36,429
389,074
  2,710
37,489       994
12,414

THE
Jul-08     37,164

  3,042

  1,081


Aug-08     38,394

  3,018

  960


ACT
Sep-08     33,762

  3,420

  1,124


Oct-08     30,170

  3,770

  1,242


Nov-08     29,991

  3,930

  1,168


Dec-08     25,010

  4,494

  1,092


Jan-09     24,722

  3,509

  1,302


UNDER
Feb-09     33,660

  3,397

  1,138


Mar-09     41,595

  3,177

  1,106


Apr-09     35,592

  3,259

  1,120


May-09     42,232

  2,674

  957


Jun-09     38,621
410,913
  2,952
40,642       1,075
13,365

Jul-09     39,382

  3,325

  1,175


Aug-09     40,846

  3,305

  1,045


Sep-09     35,931

  3,759

  1,226


Oct-09     32,341

  4,164

  1,363


INFORMATION
Nov-09     32,419

  4,366

  1,296


Dec-09     27,176

      5,060

  1,228


RELEASED
Jan-10     27,118

  4,029

  1,504


Feb-10     37,172

  3,949

  1,333


Mar-10     46,788

  3,760

  1,320


Apr-10     41,823

  4,076

  1,407


May-10     51,540

  3,450

  1,226


Jun-10     47,479
460,015
  3,870
47,113       1,406
15,529

OFFICIAL
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Passport Redevelopment Programme
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De La Rue 18 January 2007, continued
RFP
Question
reference
3.2.1,

NZ
Australia
London

continued
Jul-10     49,492

  4,492

  1,561


Aug-10     51,843

  4,491

  1,433


Sep-10     45,443

  5,167

  1,686


Oct-10     41,109

  5,612

  1,857


Nov-10     40,877

  5,763

  1,758


Dec-10     34,422

  6,866

  1,688


Jan-11     35,480

  5,657

  2,093


Feb-11     48,614

  5,456

  1,819


Mar-11     59,330

  5,002

  1,739


Apr-11     51,167

  5,224

  1,797


1982
May-11     60,999

  4,225

  1,491


Jun-11     54,313
573,089
  4,595
62,550       1,667
20,589

THE

G16
Please clarify whether there is a specific requirement for the type and
ACT
specification of index numbering technology for the biodata page.
Should all pages be index numbered using the same technology? For
example, the biodata page could be included in the conical laser
perforation process, but this could potentially have a detrimental
impact on the visual appearance of the biodata.  Would alternative
technologies for numbering the biodata page be acceptable, so long
UNDER
as they provide equivalent security?

DIA Response.
The intent of requirement G16 is such that all pages in the book are in
some way linked / indexed to the overall construction of the book as a
whole. Conical laser perforation is given as an example in question
G16 and whilst it may be part of an overall indexing solution, it is not
expected to be the sole indexing technology used due to reasons of
INFORMATION
security or practicalities of construction.

RELEASED
1.10 & 5.20
Please confirm that all 5,000 Proof of Concept (POC) books can be 48
page books.

DIA Response.
The Proof of Concept (POC) will require 5000 48 page books (48
paper pages plus biodata page) in addition to any biodata page. It is
also expected as part of the POC, the ability to personalise 24 paper
OFFICIAL
page booklets is also required to simulate Certificate of Identity and
Refugee Travel Document booklets. DIA requests that 50 24 page
books (24 paper pages plus biodata page) are also provided for the
POC.

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De La Rue 18 January 2007, continued
RFP
Question
reference
1.10 & 5.20
We note that DIA expects to shortlist two respondents for Proof of
Concept (POC) and that DIA has no obligation to contract with a
respondent just because they have been shortlisted.
As DIA will be aware, the production of 5,000 ePassports for the POC
is a costly exercise and could impact our offer price.  We therefore ask
for clarification as to whether all 5,000 books must be ePassports, or
whether a percentage could be manufactured without a chip in the
polycarbonate biodata page?  If this is acceptable, please specify the
percentages required of each book type.
We would like to make it clear that for material handling purposes, the
non-chipped books would handle in exactly the same way as the
chipped books.
1982

DIA Response.
THE
The purpose of the POC is to test all aspects of the proposed book
and personalisation technology solution. This includes the book
ACT
construction, the personalisation process, and performance of
booklets through the personalisation equipment. The chip encoding
and QA functions are considered critical components of the
personalisation process. Therefore DIA require that all books for the
POC be fully operational e-passports.
UNDER

1.10 & 5.20
Please clarify whether the respondent or DIA will be required to
provide the data set to be used to personalise the POC passports.  If
DIA will be providing the dataset, please provide information on the
format of the dataset, and advise when a sample dataset will be
available.

DIA Response.
DIA will provide the dataset for the POC. The actual dataset will be
INFORMATION
agreed with those vendors invited to participate in the POC. It is
expected that the dataset will contain a number of varying photos for
RELEASED
engraving / encoding, as well as some variable data for the datapage
visual zone.

OFFICIAL
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Passport Redevelopment Programme
Planning Phase

De La Rue 18 January 2007, continued
RFP
Question
reference
Q67
We understand that DIA wishes to implement a solution with sufficient
flexibility to support future upgrade requirements, and would
unequivocally share such a goal. However, we would respectfully
suggest that an unqualified requirement to support any new systems
and business processes is difficult to guarantee. We would therefore
request that Q67 be re-phrased to reflect the fact that the system
should certainly be flexible, and that the respondent should commit to
supporting the DIA with reasonable future upgrades with minimal
redevelopment requirements, subject to a feasibility assessment.

DIA Response.
Q67 does not require confirmation of support for any unspecified
1982
future upgrade requirements. It does require the respondent to
discuss how the proposed solution is constructed in order to minimise
THE
potential redevelopment should DIA wish to incorporate additional
personalisation process steps or features, or integrate the
personalisation solution with a different passport management
ACT
system.

P5
Please confirm what is meant by the phrase ‘There shall be no
minimum delivery timeframe from order placement’.
UNDER

DIA Response.
This requirement or statement is the reverse/opposing requirement of
P.6 where DIA have requested that the maximum delivery timeframe,
from receipt of a confirmed order, is 6 months.

DIA is indicating that there is no minimum delivery timeframe, or there
is no minimum timeframe the vendor has to wait until, before DIA
would accept a delivery from the vendor.
INFORMATION

RELEASED

OFFICIAL
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Department of Internal Affairs
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A1.2
Canadian Banknote Limited 20 January 2007
Reference:
<DIA/2006/014
No:
  RFP - 2

From:
  Canadian Banknote

  9(2)(a)

Date:
  20/01/2007 11:14

To:
  DIA

  Brian Greenough

1982
Respond By:
2 working days from 23rd of January (Public holiday 22nd)

THE
National Procurement Group Clarification
ACT
No
Question
Response
1
Your current response template
This would be at the discretion of the
seems to indicate that you would
respondent. If the respondent does wish
rather not have the respondents
to precede their response with the
precede their answers with the
original question then this must be clearly
UNDER
question.
visible to the evaluator(s)

Is this the case or would you deem it
easier associate the answers with
the question if it was also shown?
2
Is an eight hour shift the gross time
It is unclear what this question refers to
or net time? For example, a gross
or the context in which it is asked. Does
eight hour shift includes breaks,
the respondent wish to know about staff
INFORMATION
meetings, etc., whereby net time is
operating hours or equipment
the actual time working.
expectations?
RELEASED

What would be the net effective
working time in a typical 8 hour
shift?
3
Will the samples offered as part of
The samples to be provided must use the
the response to the RFP be
proposed construction form and materials
OFFICIAL
to a sustainable production level of
exposed to:
quality. Although further and more

detailed examination and testing of books
will be conducted with a selected vendor,
      i) destructive / durability testing,
the provided sample books may be used
      ii) adversarial (security) testing?
for testing as part of the evaluation
process and ongoing comparisons at
DIA’s discretion.

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A1.3
Österreichische Staatsdruckerei 24 January 2007

Reference:
<DIA/2006/014
No:

3

From:

Austrian Print State House

"9(2)(a)
" 9(2)(a) @staatsdruckerei.at>

Date:

24/01/2007 04:13

To:

DIA

Brian Greenough

1982
Respond By:   2 working days – where possible

THE
National Procurement Group Clarification
ACT
No
Question
Response
1
On Page 15 of the RFP
It is not proposed to place the laser
documents in Table C it is noted
engraving compatible page actually
in C.3 that the laser engraving
inside the cover or as part of the
compatible page shall be located
cover, but immediately following the
UNDER
immediately inside the front cover  cover as a separate page.
of the travel document. Our
understanding is that the term
inside can be replaced by the term
following, i.e. pages 1 and 2 of the
passport after the inside cover
(ICAO does not recommend
placing the personalisation page
directly inside the cover of the
INFORMATION
booklet. Please confirm this
assumption.
RELEASED
2
Will it be sufficient for the proof of
The Proof of Concept (POC) will
concept stage if all 5.000 books
require 5000 48 page books (48
have the same number of pages
paper pages plus biodata page) in
(e.g. 36 pages) or is it required to
addition to any biodata page. It is
provide varying thicknesses to
also expected as part of the POC, the
resemble the different types of
ability to personalise 24 paper page
books? Will it be acceptable for a
booklets is also required to simulate
OFFICIAL
ratio of the 5.000 books to be
Certificate of Identity and Refugee
without microchip, i.e. "dummy"
Travel Document booklets. DIA
polycarbonate e-pages.
requests that 50 24 page books (24
paper pages plus biodata page) are

also provided for the POC.
.
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Department of Internal Affairs
Passport Personalisation Project
Passport Redevelopment Programme
Planning Phase

Österreichische Staatsdruckerei 24 January 2007, continued
No
Question
Response
2,

The purpose of the POC is to test all
continued
aspects of the proposed book and
personalisation technology solution.
This includes the book construction,
the personalisation process, and
performance of booklets through the
personalisation equipment. The chip
encoding and QA functions are
considered critical components of the
personalisation process. Therefore
DIA require that all books for the
POC be fully operational e-passports

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THE
ACT
UNDER
INFORMATION
RELEASED
OFFICIAL
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Department of Internal Affairs
Passport Personalisation Project
Passport Redevelopment Programme
Planning Phase

A1.4
De La Rue 31 January 2007
Clarification Form
RFQ Ref: DIA / 2006 / 014
Clarification: RFP –4

From: 9(2)(a)
@uk.delarue.com

31/01/2007 06:27

Respond By:

RFP
Question
reference
1.10
Question: We note that the announcement regarding which bidders will
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be selected to participate in the Proof of Concept (POC) will be made on
the 10th of May 2007 and that the POC itself will take place during June
THE
and July 2007.  This leaves sufficient time to configure the POC passport
issuing system as required, but is a very tight timescale for
manufacturing the high specification e-Passport books to meet the tender
ACT
requirements.  Please therefore confirm whether the following
approaches to providing POC e-Passport booklets would be acceptable;
•  Manufacture POC passports using a generic Fourdrinier watermark
in an ‘all over wall paper’ design
•
UNDER
  Manufacture POC passports that do not include tactile intaglio
printing on interior information pages.
The manufacture of a passport is virtually bespoke for every instance
(including watermark requirements, print specifications, book sizes
(number of pages) and sheet layout). It will therefore be necessary to
manufacture passports specifically for the POC, and as DIA will be
aware, the timeframes for making a mould cover, producing cylinder
mould paper, printing and manufacturing a passport book far exceeds
the time restraints highlighted above.  Our request therefore highlights
INFORMATION
the two key elements of the POC book production process that have the
most impact on producing books in the allowed timescales.
RELEASED

Response:
1.  A generic watermark will be sufficient for POC purposes. It is not
expected to have any NZ specific artwork in the POC books.
2.  It is desirable to see some tactile features in the POC book to allow
DIA to test the consistency to which the respondents are able to
produce such a feature. Priority should be given to data-page
OFFICIAL
tactility, then inside cover tactility, then other page tactility. If for the
purposes of the POC the paper page tactility cannot be achieved
then this must be clearly stated in the RFP response. This does not
remove the need for such features to be included in the sample
passports required for the response.
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Department of Internal Affairs
Passport Personalisation Project
Passport Redevelopment Programme
Planning Phase

De La Rue 31 January 2007, continued
RFP
Question
reference
3.5.3.3
Question: To allow us to determine the most secure and most robust
solution for document signer services, please provide further information
on the existing web services infrastructure.  Particularly, please specify
the availability of the web server, web server response times, and
bandwidth for each of the five Identity Services sites.

Response:
Infrastructure: Identity Services is basically a Microsoft environment
(Windows Server 2003, IIS, .Net). The Document Signer Server is
Windows 2000 platform running III5.0. The BEA Web Logic Express
application server is used to host the Entrust Verification Server.
Availability:  The document signers are configured in a high availability
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(Microsoft Load Balancing) configuration with two servers sharing the
load. These servers have been 100% available for the last twelve
THE
months. There are scheduled updates to the servers during the reloading
of the keys, but even this does not require an outage to processing.
ACT
Bandwidth figures:
Location
Transmission  Acces
Comment
s
Boulcott House / AC
6M
10M
Upgrading to
Neilsen House
10M/10M in March
UNDER
Sydney
256
1024
Upgrading 512/512
London
64
256

Christchurch
1M
2M
Upgrading 2M/10M
in March
Auckland
10M
10M

2.5.1 & 2.5.2  Question: Testing and acceptance is shown to fall within the scope of
supply for this project. Please provide further information on the
INFORMATION
acceptance criteria that will be applied.

RELEASED
Response:
2.5.1 and 2.5.2 relate to the scope of the overall project as it relates to
DIA. DIA expects to conduct iterative testing of different types (durability,
e-passport etc) during the development of the final book and technology
solution. The test plan and acceptance criteria for this will be developed
during implementation planning with the selected vendor.
2.6 & R.3
Question: Section 2.6 of the RFP states that issuance of the Emergency
OFFICIAL
Travel Documents (ETD’s) fall outside of the scope of the project.
Please confirm that the supplier will not be responsible for spoilage of the
ETD’s resulting from failures in the ETD issuing system/process.

Response:
The book vendor under the proposed ETD supply arrangements shall not
be responsible for spoilage caused by the application of the ETD label.

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Department of Internal Affairs
Passport Personalisation Project
Passport Redevelopment Programme
Planning Phase

Appendix.2 Full Evaluation of Supply Contract

9 March 2007

Brian Greenough

Contact: Ross Johnston/Rachel Young
Department of Internal Affairs
PO Box 10 526
Wellington

Dear Brian

Passport Personalisation Project - Review of Vendor Responses on MRTD
Supply Contract

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9(2)(h)


THE

ACT





UNDER






INFORMATION


RELEASED

OFFICIAL

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Department of Internal Affairs
Passport Personalisation Project
Passport Redevelopment Programme
Planning Phase

9(2)
(h)





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THE


ACT

UNDER

INFORMATION

RELEASED



OFFICIAL




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Department of Internal Affairs
Passport Personalisation Project
Passport Redevelopment Programme
Planning Phase

9(2)(h)





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THE

ACT

UNDER


Ross Johnston
Partner
Wellington
Telephone: +64 4 498 0823/+64 4 916 0966
Email: [email address]/[email address]
INFORMATION
RELEASED
OFFICIAL
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Document Outline