Active claims are ones that generated a payment in the period specified. These claims were
not necessarily lodged, or had the accident occur, in the same period. A claim may be active
over many periods and therefore appear more than once in the data. Active claims also
include all new claims in that period for which a payment was made.
The costs that appear in Table 3
are the cost to ACC of treatment and entitlements except
the cost of emergency treatment at public hospitals. Treatment provided by Public Health
Acute Services is bulk funded and costs are not allocated to individual claims.
ACC does not disclose data below a certain level to protect the privacy of individuals. This
decision is made under section 9(2)(a) of the Act. Accordingly, we have used the value <4
where the claim count is between one and three. This limits the potential for particular
individuals or matters specific to certain individuals being identified. Withholding in this way is
necessary to protect the privacy of these individuals. In doing so, we have considered the
public interest in making the information available and have determined that it does not
outweigh the need to protect the privacy of these individuals.
Queries or concerns
If you have any questions or concerns about the information provided, ACC will be happy to
work with you to resolve these. Please address any concerns by email to [email address].
If you are unhappy with ACC’s response, you may make a complaint to the Office of the
Ombudsman. You can call them on 0800 802 602 between 9am and 5pm on weekdays, or
write to The Office of the Ombudsman, PO Box 10152, Wellington 6143
Yours sincerely Government Engagement and Support