Ref: 000341
10 April 2026
Clampett Trust
[FYI request #34131 email]
Dear Donna
OFFICIAL INFORMATION REQUEST
I refer to your official information request dated 17 March 2026 for Code of Conduct Complaints.
Part of the information you have requested is enclosed.
1. Complaint Handling Policies:
Please provide copies of all policies, procedures, or guidelines governing the receipt, assessment,
investigation, and resolution of Code of Conduct complaints relating to:
-staff, -senior management, -council-controlled organisation officers
Please find Code of Conduct Policy included as an attachment with this response. Please note the
current policy is under review.
-governance officials.
Council’s code of conduct for elected members is publicly available and can be found here:
2022_2025 Ruapehu District Council Code of Conduct Adopted 30 November 2022.pdf
Code of Conduct for Effective Governance - Ruapehu District Council
We are therefore refusing this part of your request under section 17(d) of the LGOIMA because the
information is publicly available.
2. Records Relating to the Complaints Submitted
Please provide copies of any records relating to the receipt, assessment, consideration, or
handling of the Code of Conduct complaints submitted on or about 20 January 2026 to 12 March
2026. This request includes (but is not limited to):
-internal memoranda, -file notes, -reports, -assessment documents, -correspondence between staff
involved in handling the complaints.
Page 2
Staff, senior management, council-controlled organisation officers
• Council has not received any code of conduct complaint between 20 January 2026 to 12
March 2026.
Governance Officials
• for Elected Members council has not received any code of conduct complaint between 20
January 2026 to 12 March 2026.
We are therefore refusing your request under section 17(e) of the LGOIMA: the document alleged
to contain the information does not exist.
3. Internal Communications
Please provide copies of internal communications (including emails, memoranda, and
correspondence) relating to the complaints and their handling.
This request includes communications between: -staff and management, -governance or corporate
services staff, -legal advisers,-officers responsible for complaint handling.
On the basis that no code of conduct complaints has been received between 20 January 2026 to
12 March 2026. Council does not hold any official information relating to internal communications.
We are therefore refusing your request under section 17(e) of the LGOIMA: the document alleged
to contain the information does not exist.
4. Communications Between Organisations
Please provide copies of communications between: Manawatū-Whanganui Local Authority Shared
Services (MWLASS) and Ruapehu district council and/or any shareholder councils concerning the
complaints and their handling.
On the basis that no code of conduct complaints has been received between 20 January 2026 to
12 March 2026. Council does not hold any official information relating to internal communications.
We are therefore refusing your request under section 17(e) of the LGOIMA: the document alleged
to contain the information does not exist.
5. Governance Reporting
Please provide copies of any reports, briefings, or correspondence provided to council ors, council
governance committees, or shareholder representatives regarding the complaints. (LGOIMA
requests wil be sent to the shareholder councils)
Council does not hold any
reports, briefings, or correspondence provided to council ors, council
governance committees, or shareholder representatives.
We are therefore refusing your request under section 17(e) of the LGOIMA: the document alleged
to contain the information does not exist.
6. Complaint Handling Outcomes
Please provide any records identifying the outcome of the complaints, including any decisions
made regarding investigation, dismissal, or further action.
Page 3
On the basis there were no code of conduct complaints, Council does not hold any records
identifying the outcome of the complaints, including any decisions made regarding investigation,
dismissal, or further action.
We are therefore refusing your request under section 17(e) of the LGOIMA: the document alleged
to contain the information does not exist.
You have the right to seek an investigation and review by the Ombudsman of this decision.
Information about how to make a complaint is available at
www.ombudsman.parliament.nz or
freephone 0800 802 602.
Yours Sincerely
Lyn Hura
EXECUTIVE MANAGER PEOPLE, CAPABILITY AND SAFETY
lh : dt
Attachments Code of Conduct Policy – under review
