14 May 2026
File Ref: OIAPR-1274023063-50356
Miss M Quicken
By email:
[FYI request #33695 email]
Tēnā koe Miss Quicken
Request for information 2026-209
I refer to your request for information dated 11 February 2026, which was received by Greater
Wellington Regional Council (Greater Wellington) on 13 February 2026. You have requested the
following:
“Snapper, when tagging on and off indicates whether the user is:
a) Connect
b) Child
c) Normal Adult fare
This is visible to everyone in the bus on either the public transport onboarding or departing the
bus.
Please provide the impact assessment that was done re:
a) Privacy
b) Human rights
Around the functional analysis of the Snapper system when both introduced and maintained
given the evolution of laws.”
Greater Wellington’s response follows:
Your request has been assessed under the Local Government Official Information and Meetings
Act 1987 (the Act).
Wellington office
Upper Hutt
Masterton office
0800 496 734
PO Box 11646
PO Box 40847
PO Box 41
www.gw.govt.nz
Manners St, Wel ington
1056 Fergusson Drive
Masterton 5840
[email address]
6142
We apologise for the delay in responding to your request. This delay arose due to an
administrative error, in which your request was mistakenly identified as a duplicate request
you had previously submitted. This request was therefore not logged for a response.
At the time the Snapper system was implemented, Greater Wellington did not undertake
formal privacy or human rights impact assessments relating to the display of fare categories
when passengers tag on or off.
Greater Wellington has since contacted Snapper to determine whether any relevant
assessments or analyses were undertaken by them in relation to these matters. Once we
receive a response from Snapper, we will provide you with any additional information relevant
to your request.
If you have any concerns with the decision(s) referred to in this letter, you have the right to
request an investigation and review by the Ombudsman under section 27(3) of the Act.
Nāku iti noa, nā
Samantha Gain
Kaiwhakahaere Matua Waka-ā-atea | Group Manager Metlink
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