21 November 2025
Adam Jones
By email: [FYI request #32635 email]
Tēnā koe Mr Jones
Re:
Information request
Our ref:
E25HDC01431
Thank you for your email
of
23 October 2025 requesting:
1. The justification for engaging the services of an external recruitment
company, namely Cultivate to recruit complaint assessors and senior complaint
assessors [whereas] HDC already have an inhouse recruitment and human
resources team.
2. Please advise on the number of vacant positions that your Office is seeking
to [fulfil] via Cultivate.
3.Please provide the payment arrangement with Cultivate. What amount in
monetary terms is HDC expecting to pay per hire.
4. Please provide the turn over data for the Office's complaint assessment team
all of 2025 ( 1 Jan 2025 to current). Please break down per role, e.g how many
seniors, complaint assessors exited the organization.
Thank you for your email of 6 November 2025 confirming your eligibility to make an
OIA request.
We have considered your request under the Official Information Act 1982.
Please find
enclosed the information requested.
Question 1
HDC advertises vacancies directly, via its internal websites and, like many
Government agencies and Crown entities, often also uses approved external
recruitment agents to help find suitable candidates.
Cultivate is a recruitment company that is approved to deliver recruitment services
under Generation 3 of the All of Government Recruitment Services Agreement (AOG
Agreement).
Auckland Office: P O Box 1791 Auckland 1140; Wel ington Office (new address): PO Box 245, Wel ington 6140
Freephone: 0800 11 22 33; Email: [email address]; Website: www.hdc.org.nz
2
Question 2
HDC is currently recruiting for 5 vacancies.
Question 3 The fees payable are set out in the contract rates in the All-of-Government contract
rate set by NZ Government Procurement and Property team of the Ministry of
Business, Innovation and Employment.
Question 4
HDC calculates and monitors its turnover rate on an annual basis. HDC's overall
turnover rate for 2024/25 was 27%.
You may seek a review of this decision from the Office of the Ombudsman.
Nāku iti noa, nā
Dr Craig Goodwillie
OIA Team Leader
