25 November 2025
Ref: DOIA-REQ-0022474-Peter Ituma
Peter Ituma
Email: [FYI request #32560 email]
Tēnā koe Peter Ituma
Thank you for your email of 12 October 2025 to the Ministry of Business, Innovation and
Employment (MBIE) requesting, under the O icial Information Act 1982 (the Act), the
following information:
I request the following information relating to water leaks, plumbing failures, or
water-damage-related maintenance across all properties that are owned, managed,
leased, or otherwise occupied by MBIE, including—where applicable—oƯices,
regional premises, storage facilities, archives, or co-located service centres:
The date, address, and facility/building name for each recorded incident involving
water leaks, plumbing failures, burst pipes, roof or ceiling leaks, or other forms of
water ingress, between 1 January 2019 and 12 October 2025.
A brief description of each incident and, where applicable, the identified cause (e.g.,
infrastructure degradation, weather event, accidental damage, etc.).
The type of work undertaken (e.g., temporary repair, full replacement, waterproofing,
plumbing upgrade, etc.).
The contractor name or internal business unit responsible for the work.
The total cost of each repair, broken down by labour, materials, and associated fees
(where available).
Whether the cost was covered by insurance, or by MBIE’s operational or capital
budgets.
MBIE occupies 32 sites across New Zealand, one of these facilities is Mangere Refugee
Centre. This Centre is a residential facility that houses 1500 people each year. It operates
24/7 and as a result has a high level of people using the bathroom and kitchen facilities,
which results in a higher number of incidents which often require repairs.
MBIE does not hold information regarding “water leaks, plumbing failures, burst pipes, roof
or ceiling leaks, or other forms of water ingress” in a collated manner. To provide all
information in scope of your request would involve the location and review of a large number
of records. However, in order to assist you as much as possible, we have worked through
some relevant correspondence relating to our smaller sites and subsequently collated some
information in response to your request. This information is attached as Annex One.
Please note, therefore, that the information supplied does not provide a complete record of
information in scope of your request and cannot be relied upon as such. Where costs were
located within these documents, I am withholding them under section 9(2)(b)(ii) of the Act,
to protect information where the making available of the information would be likely
unreasonably to prejudice the commercial position of the person who supplied or who is the
subject of the information. I do not consider that the withholding of this information is
outweighed by public interest considerations in making the information available.
Where we have not been able to collate the information in scope of your request, I am
refusing your request under section 18(f) of the Act, as the information requested cannot be
made available without substantial collation or research.
If you wish to discuss any aspect of your request or this response, or if you require any
further assistance, please contact [email address].
You have the right to seek an investigation and review by the Ombudsman of this decision.
Information about how to make a complaint is available at www.ombudsman.parliament.nz
or freephone 0800 802 602.
Nāku noa, nā
Adrian Regnault
General Manager Corporate Shared Services
