7 November 2025 
Spencer Jones 
By email: [FYI request #31857 email]  
 
 
 
Tēnā koe Spencer 
 
Your request 
Thank you for your request, received on 1 September 2025, under the Official Information Act 1982 
for the following information: 
•  Health-related smart meter complaints (1 Jan 2018 – 1 Sep 2025) Records (or a summary 
table) of public inquiries, complaints, or disputes received by the EA from consumers 
alleging health symptoms following smart-meter installation (e.g., headaches, fatigue, 
electromagnetic hypersensitivity). Please include for each case (to the extent reasonably 
retrievable): date received, brief nature of concern, status (open/resolved), and 
outcome/resolution category. Personal identifiers are not sought. 
 
•  Clause 11.27 Code actions (1 Jan 2018 – 1 Sep 2025) Any data, reports, notices, or 
decisions issued or recorded by the EA under Clause 11.27 of the Electricity Industry 
Participation Code 2010 in relation to smart-meter installations where health complaints or 
EMF/RF safety concerns were a factor. If no such actions exist, please confirm “nil”. 
 
Our response 
On 7 October 2025, the Electricity Authority Te Mana Hiko (Authority) provided you with a 
response to the second part of your request and advised that we had made a decision on the first 
part of your request, but more time was needed to administratively prepare the information for 
release.  
The Authority has identified two documents in scope of the first part of your request. These are 
outlined in Appendix 1 below and attached to this letter as Appendix 2. We have redacted names 
and emails of individuals under section 9(2)(a) of the Act on the ground this is necessary to protect 
the privacy of natural persons. 
Please note, the emails provided to you are the only information we have on each enquiry. 
The Authority is responsible for regulating meter accuracy and certification. If an individual wanted 
their smart meter removed from their property, they would need to contact their retailer or metering 
company.  
I am satisfied, in terms of section 9(1) of the Official Information Act 1982, that the need to withhold 
the information referred to above is not outweighed by other considerations that render it desirable, 
in the public interest, to make the information available.  
You have the right to seek an investigation and review by the Ombudsman of this decision. 
Information about how to make a complaint is available at www.ombudsman.parliament.nz or 
freephone 0800 802 602.  
 
IN-CONFIDENCE - COMMERCIAL 

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E L E C T R I C I T Y   A U T H O R I T Y   R E P O R T :   R E Q U E S T   F O R    
As this information may be of interest to other members of the public, the Authority may proactively 
release a copy of this response on our website. All personal data, including your name and contact 
details, will be removed before publication.  
If you would like to discuss this response with us, please feel free to contact us by emailing 
[Electricity Authority request email] 
Nāku noa, nā, 
 
 
Airihi Mahuika 
GM Legal, Monitoring and Compliance 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
IN-CONFIDENCE - COMMERCIAL 

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E L E C T R I C I T Y   A U T H O R I T Y   R E P O R T :   R E Q U E S T   F O R    
 
 
Appendix One: Documents in Scope 
 
Document # 
Description of document 
Decision on release 
1 
Email: RE: [External] Smart meter 
Released with out of scope 
2 
Email: Fwd: Worldwide testimonies about 
information removed and 
Smart Meters 
some information withheld 
under section 9(2)(a) of the 
Act, to protect the privacy of 
natural persons. 
 
 
IN-CONFIDENCE - COMMERCIAL 

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