7 October 2025
Spencer Jones
By email:
[FYI request #31857 email]
Tēnā koe Spencer
Your request
Thank you for your request, received on 1 September 2025, under the Of icial Information Act 1982
(the Act) for the following information:
Health-related smart meter complaints (1 Jan 2018 – 1 Sep 2025) Records (or a summary
table) of public inquiries, complaints, or disputes received by the EA from consumers alleging
health symptoms following smart-meter installation (e.g., headaches, fatigue,
electromagnetic hypersensitivity). Please include for each case (to the extent reasonably
retrievable): date received, brief nature of concern, status (open/resolved), and
outcome/resolution category. Personal identifiers are not sought.
Clause 11.27 Code actions (1 Jan 2018 – 1 Sep 2025) Any data, reports, notices, or
decisions issued or recorded by the EA under Clause 11.27 of the Electricity Industry
Participation Code 2010 in relation to smart-meter installations where health complaints or
EMF/RF safety concerns were a factor. If no such actions exist, please confirm “nil”.
Our response
For sake of clarity, I have reordered your questions and wil respond to each part of your request in
turn.
Clause 11.27 Code actions (1 Jan 2018 – 1 Sep 2025) Any data, reports, notices, or
decisions issued or recorded by the EA under Clause 11.27 of the Electricity Industry
Participation Code 2010 in relation to smart-meter installations where health complaints or
EMF/RF safety concerns were a factor. If no such actions exist, please confirm “nil”.
The Electricity Authority Te Mana Hiko (Authority) has not identified any information in scope of this
part of your request. Therefore, this part of your request is refused under section 18(e) of the Act,
as the information requested does not exist.
Health-related smart meter complaints (1 Jan 2018 – 1 Sep 2025) Records (or a summary
table) of public inquiries, complaints, or disputes received by the EA from consumers alleging
health symptoms following smart-meter installation (e.g., headaches, fatigue,
electromagnetic hypersensitivity). Please include for each case (to the extent reasonably
retrievable): date received, brief nature of concern, status (open/resolved), and
outcome/resolution category. Personal identifiers are not sought.
Pursuant to section 15(1)(a) of the Act, we would like to advise you that a decision has been made
on this part of your request; however more time is required to administratively process the
IN-CONFIDENCE - COMMERCIAL
information for release. We apologise for the inconvenience and will endeavour to provide this to
you as soon as practicable, with some information being withheld under section 9(2)(a) to protect
the privacy of natural persons.
You have the right to seek an investigation and review by the Ombudsman of this decision.
Information about how to make a complaint is available at www.ombudsman.parliament.nz or
freephone 0800 802 602.
As this information may be of interest to other members of the public, the Authority may proactively
release a copy of this response on our website. Al personal data, including your name and contact
details, wil be removed before publication.
If you’d like to discuss this response with us, please feel free to contact us by emailing
[Electricity Authority request email].
Nāku noa, nā,
Airihi Mahuika
GM Legal, Monitoring and Compliance
IN-CONFIDENCE - COMMERCIAL
