1 July 2025
Wellington Ratepayer
[FYI request #31240 email]
Tēnā koe
Your request for official information, reference: HNZ00089810
Thank you for your email on 9 June 2025, asking Health New Zealand | Te Whatu Ora for the
following under the Of icial Information Act 1982 (the OIA):
“Tend Health Ltd has been approved to become its own Primary Health Organisation
(PHO) enabling it to contract directly with Te Whatu Ora (HNZ). Ref: Tend Health website,
29 May 2025 and widely reported in the media.
Please can you provide a copy of the PHO Service Agreement between TWO /HNZ and
Tend Health Ltd including non standard or supplementary clauses and annexes that form
part of the agreement.”
Response
Al Primary Health Organisations (PHOs), including Tend Health Limited, are issued with the
standard PHO Services Agreement (PHOSA). The most up to date PHOSA can be found here:
https:/ www.tewhatuora.govt.nz/for-health-providers/primary-care-sector/primary-health-
organisation-services-agreement. Please note that the standard PHOSA does allow for contracts
to be tailored to local needs (Part E of the PHOSA) but these wil be determined by the relevant
Health NZ regions as appropriate.
As of 24 June 2025, I can advise that Tend Health Limited has not signed a PHOSA with any of
Health NZ’s four regions. Further information relating to PHOs which may be of interest to you is
available on our website:
https://www.tewhatuora.govt.nz/for-health-providers/primary-care-
sector/primary-health-organisations.
How to get in touch
If you have any questions, you can contact us at
[email address].
If you are not happy with this response, you have the right to make a complaint to the
Ombudsman. Information about how to do this is available at
www.ombudsman.parliament.nz or
by phoning 0800 802 602.
As this information may be of interest to other members of the public, Health NZ may proactively
release a copy of this response on our website. Al requester data, including your name and
contact details, wil be removed prior to release.
Nāku iti noa, nā
Danielle Coe
Manager (OIAs) – Government Services
Health New Zealand | Te Whatu Ora
TeWhatuOra.govt.nz
Health NZ, PO Box 793,
Wel ington 6140, New Zealand
