1 October 2025
Dr AO
[FYI request #31139 email]
Tēnā koe Dr AO
Your request for official information, reference: HNZ00091102
Thank you for your request transferred to Health New Zealand | Te Whatu Ora by the Minister of
Health, Hon Simeon Brown, on 16 June 2025, asking for the following information under the
Official Information Act 1982 (the OIA).
“1/ Resignations - Middlemore Emergency Department Please provide the total number of staff
resignations from the Emergency Department at Middlemore Hospital between 1 May 2025
and 31 May 2025, broken down by staff group:
•
RMOs
•
SMOs (medical staff)
•
Nurses
•
Al ied health professionals
•
Management and administrative staff
2/ Exit Interview Questions - May 2025 Please provide the following information for any staff who resigned from the Emergency
Department at Middlemore Hospital during the month of May 2025:
•
A copy of the exit interview template or question set used
•
Any guidance documents or internal policies related to the conduct of exit interviews or
feedback collection
•
A summary or copies of the exit interview feedback/responses received during this
period (with any personal identifiers redacted)
•
Any documented actions, decisions, or plans developed in response to the feedback
received from these resignations
3/ NZS 8134:2021 Certification Audit - Middlemore Emergency Department Please provide the
most recent NZS 8134:2021 certification audit report for Middlemore Emergency Department,
including:
•
A list of all corrective actions identified
•
Documentation confirming the implementation or independent verification of these
corrective actions
•
Copies of any internal or external correspondence (including emails, memos, reports, or
meeting notes) regarding the identified corrective actions and their implementation,
discussion, or follow-up
4/ May 2025 - Workforce Pressures For the period 1–31 May 2025, please provide the following information specific to the
Emergency Department at Middlemore Hospital:
•
Total number of sick leave days taken across all staff roles
•
Total cost of cross-cover arrangements, including instances where staff were asked to
cover unplanned absences
•
Total cost of additional duties, such as overtime, internal locums, or use of
casual/agency staff to maintain safe service levels
6/ Patient Flow Metrics - Corridor and Ambulance Care (May 2025) For the period 1–31 May
2025, please provide the following data for the Emergency Department at Middlemore
Hospital:
•
The number of patients seen in corridors, hal ways, or other non-designated treatment
spaces
•
The number of patients diverted or referred to community urgent care clinics due to
capacity or resource constraints
•
The number of ambulances redirected to other hospitals due to ED overcapacity, and
the names of the receiving hospitals where applicable”
Response
I apologise for the delay in providing our response. The time taken is not what we aspire to. This is
something we are working to get on top of as we deal with a high volume of requests and the
understandably high public interest in our work.
This response addresses the remaining part of your OIA, which is the last bullet point for part
6 of your request:
“The number of ambulances redirected to other hospitals due to ED overcapacity, and the
names of the receiving hospitals where applicable”
As noted in our response to you on 21 August 2025, we advised that we were stil working on the
above part of your request. We have worked to navigate the information requested with our
Ambulance Team, who work with Hato Hone St John’s. They have advised that, unfortunately, this
information is not codified and hence not held. Therefore, we are refusing this part of your request
under section 18(g) of the Act as the information you have requested is not held by Te Whatu Ora
and we have no grounds to believe that the information is held by another entity subject to the Act.
How to get in touch
If you have any questions, you can contact us at
[email address]. If you are not happy with this response, you have the right to make a complaint to the
Ombudsman. Information about how to do this is available at
www.ombudsman.parliament.nz or
by phoning 0800 802 602.
As this information may be of interest to other members of the public, Health NZ may proactively
release a copy of this response on our website. Al requester data, including your name and
contact details, wil be removed prior to release
Nāku iti noa, nā
Danielle Coe
Manager (OIAs) Government Services
TeWhatuOra.govt.nz
Health NZ, PO Box 793,
Wel ington 6140, New Zealand
