133 Molesworth Street
PO Box 5013
Wellington 6140
New Zealand
T+64 4 496 2000
27 August 2024
Mike
By email: [FYI request #27504 email]
Ref:
H2024045695
Tēnā koe Mike
Response to your request for official information Thank you for your request under the Official Information Act 1982 (the Act) to the Ministry of
Health – Manatū Hauora (the Ministry) on 4 July 2024 for information between Hohepa
Canterbury and the Ministry. You requested:
Between the April 2021 and April 2024 could you please provide me with any information
around communication of the following but is not limited to:
•
Emails
•
Letters
•
Incident reports
•
Complaints reported to the Ministry and outcomes
•
Memos
•
Decision outcomes of complaints
•
reported offences of residents
On 12 July 2024, you were advised that information from 1 July 2022 to April 2024 was more
closely connected with the functions of the Ministry of Disabled People – Whaikaha and was
partially transferred under section 14(b)(i) of the Act. You can expect a response from the
Ministry of Disabled People in due course.
On 23 July 2024, you were advised that the Ministry conducted a search of its records,
which showed 3,895 items in scope of your request from the period of 1 April 2021 to 30
June 2022. Pursuant to section 18B of the Act, you were asked to refine your request to
include emails only and shorten the time period. On the 29 July 2024, you refined your
request to:
Email correspondence relating to complaints reported to the Ministry about the
provider and the outcomes. Time frame 2021-2024.
Following your refinement a further search was undertaken using the following search terms:
• Hohepa Canterbury
• Complaints
• Reported
• Outcomes.
The results yielded one email; however, the content of this email was deemed out of scope
as the nature of the complaints were outside the time period of your request.
HealthCERT is the team with the Ministry that is responsible for regulating and certifying
healthcare providers as required under the Health and Disability Services (Safety) Act 2001.
HealthCERT have received no complaints about Hohepa Homes Trust Board - Canterbury
from 2021 to date. Therefore, your request is refused under section 18(g)(i) of the Act.
It is important to note that as part of the health and disability reforms the complaint process
for disability organisations has transferred to the Ministry of Disabled People. Therefore, you
may wish to email the Ministry of Disabled People regarding your query at:
[email address].
Please accept the Ministry's apologies for any inconvenience this may have caused. If you
wish to discuss any aspect of your request with us, including this decision, please feel free to
contact the OIA Services Team on: [email address].
Under section 28(3) of the Act, you have the right to ask the Ombudsman to review any
decisions made under this request. The Ombudsman may be contacted by email at:
[email address] or by calling 0800 802 602.
Nāku noa, nā
Ruihua Gu
Acting Group Manager, Quality Assurance and Safety Regulation and Monitoring | Te Pou Whakamaru
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