3 July 2024
John Luke
[FYI request #27166 email]
Dear John
Thank you for your request of 6 June 2024 to the Reserve Bank of New Zealand – Te Pūtea Matua
(RBNZ) as follows:
May I kindly request a current org chart of the organization. Please provide name and title for all
customer facing team, I understand some team are public facing and information has already
been made public, hence there is no issue disclose their title and full name.
Response
An organisational chart is attached to this response at Appendix 1. Please note that, as provided for
under section 16(1)(e) of the Official Information Act 1982 (OIA), a summary of the full organisational
chart to directorate level is being made available pursuant to section 16(2)(a) of the OIA, which
provides that information should be made available in the way preferred by the person requesting
it unless to do so would impair efficient administration.
The RBNZ’s organisational structure information is managed through an internal human resources
system. While this system allows a full organisational chart to be produced, it is administratively
inefficient to create a chart to the level of detail requested, when a summary is available.
The part of your request for the full names of all customer facing staff and their position titles is
refused under section 18(e) of the OIA, as the document alleged to contain the information
requested does not exist.
The RBNZ does not have frontline staff in the same sense that agencies providing services directly
to the public do. The RBNZ provides information about its customer facing roles in response to
question 67 of the RBNZ’s 2022/23 Annual Review by the Finance and Expenditure Select
Committee. This document is available on the Parliament website at:
www.parliament.nz/resource/en-NZ/54SCFIN_EVI_f839a172-bf69-4fa4-83dd-
08dbff6cce5c_FIN312/a107da1c84203459e1cdc6172be41b88824d700a
Ref #3299666 v1.1
A list of all RBNZ positions has been provided as part of previous OIA responses, the most recent of
which is available at:
www.rbnz.govt.nz/-/media/project/sites/rbnz/files/publications/oias/2023/oia-066-list-of-all-job-
titles.pdf
You may also be interested in information from another OIA response about the structure of the
RBNZ available on the RBNZ website at:
www.rbnz.govt.nz/-/media/project/sites/rbnz/files/publications/oias/2022/oia-on-organisational-
information.pdf
You have the right to seek an investigation and review of this response by the Ombudsman, in
accordance with section 28(3) of the OIA. The relevant details can be found on the Ombudsman’s
website at www.ombudsman.parliament.nz.
Please note that we intend to publish a copy of this response on the RBNZ website at
www.rbnz.govt.nz/research-and-publications/official-information-requests. Responses to requests
are published in order to improve public transparency and provide an additional resource for anyone
seeking information.
Yours sincerely
Government and Industry Relations
Reserve Bank of New Zealand - Te Pūtea Matua
2
Appendix 1
Governor
Manager Governor's
Office & Executive
Support
Deputy
AG/GM
Governor/General
AG/GM Finance and
AG/GM Digital
AG/GM Information,
AG/GM Economics,
AG/GM Risk,
AG/GM Strategy,
Transformation,
Kaiarahi Maori -
Strategic Adviser to
Manager Financial
Commercial
Solutions and
Data and Analytics
Financial Markets &
Compliance and
Governance &
Innovation, People
Chief Maori Adviser
the Governor
Stability
Operations
Security
Banking
Legal Services
Sustainability
and Culture
Director of
Director of
Director of
Director of
Prudential
Director of
Information
Knowledge &
Director of Money
Director of Legal
Communications &
Director Workforce
Consultant - Project
Supervision
Finance/CFO
Security/CISO
Information
and Cash
Services
Stakeholder
Strategy
Waitoa
Management
Engagement
Director of
Director of
Director of Physical
Director of Data,
Director Strategy,
Director
Enforcement and
Commercial
and Personnel
Statistics &
Director of Payment
Director of Risk and
Performance &
Organisational
Resolution
Operations
Security
Analytics
Services
Compliance
Enterprise Delivery
Capability & DEI
Director of
Strategic Adviser –
Director of Digital
Director of
Director of
Director -
Prudential Policy
Funding Project
Solutions
Economics/Chief
Governance and
Transformation &
Economist
Internal Audit
Innovation
Director of
Director of
Director of Talent
Specialist
Strategic Adviser,
Director of Financial
Sustainability &
and People
Supervision
Digital & Security
Markets
Financial Inclusion
Operations
Director of Fin
Stability Assessment
Strategic Adviser,
& Strategy
TIPC
Document Outline
