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Information Provision
Make a submission / Consumer Care Guidelines Annual Alignment Statement
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Consumer Care Guldellnes Annual Allgnment Statement
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The Electricity Authority expects retail participants to provide their Consumer Care Guidelines Annual Alignment Statements for
2022-23 between 31 July and 31 August 2023.
This statement is provided in accordance with Part 10, paragraphs 126-127 of the Consumer Care Guidelines (see page 32).
The information requested
covers the period 1 July 2022 to 30 June 2023.
Please refer to the full Consumer Care Guidelines when considering your responses: httr;1s:l/www.ea.govt.nz/documents/2093/Consumer-Care
Guidelines.r;1df
How to complete this form
Information
We suggest that you download and print out a copy of these instructions to assist you in completing this form.
There are three sections, and multiple responses required in this form. All fields require a response, unless specified.
Please allow plenty of time to complete your response. You can save and return to your response as required, prior to the due date.
When you have finished, please submit by pressing the 'Send to the Authority' button.
This notice applies to all retail electricity suppliers
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The expectation under the Consumer Care Guidelines is that all retailers (as defined in the Electricity Industry Act 2010) submit an Annual Alignment
Statement.
If your organisation does not supply electricity to domestic consumers, you are not required to complete an Alignment Statement. Please let us know
the
through the Information Provision Platform correspondence system if you do not currently supply electricity to domestic consumers.
If your organisation operates more than one retail brand, you will need to submit a statement for each brand.
All information must be provided by 31 August
This year, you have
until 31 August 2023 to complete your submission.
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The Electricity Authority is using our Information Provision system for this year's alignment statements.
We have allowed the submission period to be from 31 July 2023 to 31 August 2023 to give respondents more time to complete their responses.
If your organisation requires an extension, please contact us through the Information Provision Platform.
Reminders will be sent through the Information Provision Platform to your nominated staff member to complete this form by the required date.
Provide the information using the Information Provision system
Participants who are requested to comply with this request must upload the information to the Authority's Information Provision Platform at
httr;1s:l/info.ea.govt.nz/.
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If your organisation is responsible for more than one retail brand, you will be directed to complete multiple Alignment Statements when logging on to the
Information Provision Platform.
If the correct amount of statement requests is not visible, please advise us through the Information Provision Platform.
Provide all three sections on information to complete your assessment
Please provide all information pertaining to the sections indicated below to the Authority.
•
Section A: participant information
•
Section B: declaration of alignment with Parts 2 to 10 of the Consumer Care Guidelines
•
Section C: certification by the Chief Executive (or equivalent).
Please check that all the details are correct
before submitting your statement.
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