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CONFIRMED MINUTES
REA BOARD MEETING 23 AUGUST 2023
At the REA Board Meeting 19 September 2023 on 19 Sept 2023 these minutes were 
confirmed as presented.
Name:
Real Estate Authority
Date:
Wednesday, 23 August 2023
Time:
9:00 am  to  1:42 pm (NZST)
Location:
REA Offices, Level 4, Todd Building, 95 Customhouse Quay, Wellington
Board Members: Denese Bates KC (Chair), Latham Lockwood, Liz Nidd, Mele Wendt, Tony 
Stack, Vern Walsh
Attendees:
Belinda Moffat, Victor  Eng, Andrew  Bulled, Josh Doherty, Nadine  Thomas, 
Herman Visagie, Saara Fourie
1.
Opening Meeting
1.1
Board in Committee
Issues for discussion with the Chief Executive were agreed.
1.2
Board and CE alone time
Papers and issues identified by Board were discussed with the Chief Executive. 
 
The following key points were noted for the minutes:
• A discussion was had on board reporting and work to be undertaken by management to 
ensure papers and presentations focus on strategic risks and issues, reducing activity-
based reporting.
• The Board noted the high volume of work required to deliver the current key priority 
projects (CIP, SEP and RPM) balanced with core business. The Board noted the 
importance of ensuring that CIP and SEP are progressed without delays and the project 
outcomes achieved.
• The Board noted some of the reduced results in the surveys, and agreed this required a 
strategic discussion to ensure clarity of the impact of the internal and external operating 
environment on REA’s strategic priorities. The Board agreed with the management 
decision that no new initiatives, be undertaken, pending completion of current projects and 
increase in capacity.

 to maintain direct oversight of the SEP project, as a 
Board representative. Reporting on progress would continue to be made to the full Board.
• It was agreed that the Board want to ensure appropriate time is allocated at Board 
meetings to consider strategic issues.
• A strategic stocktake session with Board and SLT will be held in September to assess 
progress against REA’s strategy and strategic plan, to assess the external and internal 
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Minutes : REA Board Meeting 23 August 2023 - 23 Aug 2023
risks, threats and opportunities (SWOT and PESTLE review) and to validate REA’s 
priorities. 
to prepare the agenda, in consultation with
The Board took a break between 10.25-10.35am
1.3
Karakia
The Senior Leadership Team (SLT) joined and the meeting was opened with a Karakia at 
10.34am.  
 
SLT were advised of the key themes that arose from the Board and CE discussion. In summary, 
the Board:
·         recognised the significant workload within the organisation currently and acknowledged 
resourcing and capacity challenges faced by management. Recruitment needs to be a 
priority and no new initiatives are to be taken on at this time. 
·         agreed that there is a need to further refine Board papers to contain less operational detail 
and have more strategic focus. It was noted that the CE report achieves its purpose. The 
Chief Executive will work with SLT to enhance reporting. 
·         highlighted the length of time it has taken to progress two key projects, CIP and SEP, and 
the need to focus on getting these completed. Board member 
 will 
provide Board support on the SEP project. 
·         agreed that a Board strategic review should be held in September. The September 
meetings will therefore be the Audit and Risk Committee, Strategic stocktake and a 
streamlined Board meeting. 
 will work with 
 on the agenda for 
this session.
 
The Board Chair invited comment from SLT on the current work on hand including key projects:
·         
 spoke to CIP progress, noting that the project has reached a significant 
milestone and the next six weeks are crucial in terms of progress with this project. People 
changes commence from 1 September and process changes from 2 October. RST and 
CAC recruitment is a priority and actively underway.  
reported that he is positive and 
optimistic that the project will bring important change and improvement to REA’s regulatory 
work. 
·         The Board discussed what the sector is going to see around the CIP process changes and 
the CE noted there will be a sector pānui going out highlighting the change programme 
with the complaints process. Engagement with sector representatives for feedback is 
underway. 
·         The Chief Executive noted that all of REA’s regulatory work (including ongoing education, 
consumer and sector communication and engagement, and all regulatory services) have a 
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Minutes : REA Board Meeting 23 August 2023 - 23 Aug 2023
harm prevention outcome. The Chief Executive noted that new non-core activities were not 
being commenced, while the current workplan and project priorities were advanced.
·         Members noted that they want to be kept well informed on SEP and proposed that the 
Strategic session will help to confirm strategic priorities and to understand what 
compromise is required to ensure delivery of priority core work and projects.
2) Draft an agenda for the September Board Strategic Review
 to draft an agenda for the September Board Strategic 
Review.
Due Date: 
18 Sept 2023
Owner: 
Belinda Moffat
 gave an overview of the PSC Crown Entities session she attended on behalf of the 
Board Chair on 2 August 2023. There were some important themes that will link into the strategic 
Board session next month. 
 
The Chair asked that the Chair of the Audit and Risk Committee, take over the Chair for the 
remainder of the meeting.

1.4
Interests Register
·       No new interests were declared for the register.
·       The Board was asked to declare any potential conflicts with the CAC panel member 
recruitment shortlist to be discussed later in the meeting. 
 declared that she 
was an acquaintance of 
 through professional channels. This disclosure was 
discussed, and it was agreed that it did not present a conflict requiring recusal of 
from decision making on CAC appointments.
·       
 declared he was also an acquaintance of 
. This potential conflict 
had been managed and the Board was advised that he had been recused from the process 
for consideration of 
 as a CAC member.
 would be excluded from 
discussions on 
 application.
·       
 declared that 
 was a previous colleague. It was agreed that 
 be excluded from discussions on 
 application. 
1.5
Confirm Minutes
REA Board Meeting 20 June 2023 20 Jun 2023, the minutes were confirmed with the 
following changes:
Inclusion of action relating to complaints analysis which was omitted. 
Minutes were approved subject to the inclusion of the omitted action in the June 
Board minutes  

1.5.a Minutes from the Board Meeting – 20 June 2023
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Minutes : REA Board Meeting 23 August 2023 - 23 Aug 2023
One amendment was requested:
·         An action was omitted under the Regulatory Services Team paper that 
correlates to RST and EIE looking into 
 
 The Board was mindful of adding to the current 
workload, but the SLT agreed this analysis is important and the action 
will be added.
 
1.5.b Minutes from the Out of Cycle Remuneration Policy Paper
The minutes were approved as written.
Decision Date: 
23 Aug 2023
Mover: 
Seconder: 
Outcome: 

Approved
1.6
Confirmation of Agenda
The agenda was confirmed noting that the time would be extended in light of the earlier strategic 
discussion.
2.
Actions from Previous Meetings
2.1
Action Item List
Due Date
Action Title
Owner
20 Jun 2023
RST to explore range of channels for CAC appointees including 
Māori and Pacific networks 
Status: Completed on 15 Aug 2023
20 Jun 2023
Review Policies every two years unless there is a need for changes 
earlier
Status: Completed on 15 Aug 2023
20 Jun 2023
Present action plan to the Board relating to Barriers Faced by 
Diverse Consumer Groups Research
Status: Completed on 14 Aug 2023
30 Jun 2023
RPM Funding Letter to the Minister 
Belinda Moffat
Status: Completed on 15 Aug 2023
23 Aug 2023
1) Conduct further analysis on increase in CAC referrals 
Status: Completed on 8 Sept 2023
23 Aug 2023
Communications Policy
Status: Completed on 14 Aug 2023
23 Aug 2023
Provide the Board with the final version of the Barriers to 
Participation research report
Status: Completed on 14 Aug 2023
31 Aug 2023
 to oversee CE Role Sizing.
Status: Completed on 15 Aug 2023
31 Aug 2023
Amend the Declaration of Interests and Managing Conflicts Policy 
Status: Completed on 15 Aug 2023
19 Sept 2023
9) Conduct data analysis on the increase in complaints to look for 
trends/drivers
Status: In Progress
30 Sept 2023
12) REA Emails for Board
Status: In Progress
30 Sept 2023
13) Separation of aged cases 
Status: Completed on 8 Sept 2023
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Minutes : REA Board Meeting 23 August 2023 - 23 Aug 2023
Due Date
Action Title
Owner
30 Sept 2023
14) Develop a leadership programme for SLT and Tier 3 Leaders
Status: In Progress
30 Sept 2023
15) Invite the REINZ Board Chair to a future REA Board meeting.  
Belinda Moffat
Status: In Progress
30 Sept 2023
16) Board Members to declare personal engagements with Real 
Estate Agents in the last 12 months
Status: In Progress
31 Oct 2023
20) Flexi by Default review
Status: In Progress
31 Oct 2023
21) Māori Engagement Framework - Board Marae Visit
Belinda Moffat
Status: In Progress
31 Oct 2023
22) Finalise a plan for rolling out project management training to all  Belinda Moffat
staff and Board.
Status: In Progress
31 Oct 2023
23) Bring policy for dealing with difficult people to Board
Belinda Moffat
Status: In Progress
30 Nov 2023
25) Transaction Reports
Status: On Hold
The actions were taken as read with the following points noted:
• It was agreed that the Board should have oversight of the flexi by default policy review and 
that this would come to the Board once the CIP project work was complete
• The increase in CAC referrals was due to an increase in more complex and serious 
matters, and reduction in willingness by parties to resolve complaints
• Priority for open actions would be considered following the strategy session in September.
3.
Chief Executive's Report
3.1
CE Report
The report was taken as read and the Chief Executive highlighted the following:
·         REA has acknowledged the disappearance of real estate agent Yangfei Bao in 
Christchurch and this has highlighted health and safety considerations and needs in real 
estate. This case has created uncertainty in the sector, particularly for women and minority 
groups. 
·         REA is cautious about being prescriptive around health and safety, given the need for 
plans to be responsive to individual situations, but could offer scenario testing or examples 
of policies/guidelines, such as those provided by 
·         REA’s proposed participation in the Future Directors programme (paragraph 11). The 
Board supported participation. Capabilities for a future director could include legal, ethnic 
and disability perspective aspects of diversity, financial, IT.  
·         The CAC Applicant Shortlist (pg. 56) was discussed and those with conflicts of interest 
exited the room when those candidates were discussed.   
·         The proposed candidates for appointment by the Board will be presented to the Board 
either out of cycle or at the next meeting. 
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Minutes : REA Board Meeting 23 August 2023 - 23 Aug 2023
·         Health and Safety: 
 This was raised at 
ARC and the Board agreed with their recommendation that sports teams should continue 
as the benefits outweigh the risks, with suitable cautions to all participants to take care and 
to play within their means.   
·         REA’s emissions recording was now complete and will be reported in the Annual Report. A 
reduction report will be presented in October.
 
The Board discussed the following matters:
·         Engaging with Worksafe: REA will engage with Worksafe on safety in real estate at the 
appropriate time given the ongoing case. 
·         Safety risks include dogs on properties, which is also relevant to health and safety 
concerns for property managers. 
·         Future directors programme and MoJ’s involvement: The Chief Executive advised that 
MoJ is not involved in the selection process, and that REA is responsible for selection of 
the candidate. Potential capability includes legal given the need for succession planning for 
the next Chair, which must be a lawyer.
·      CAC panel member appointments: it is important to ensure the appointees have capacity to 
deliver the services. The Chief Executive responded that this was a key question asked 
during the interviewing process to ensure appointees would have capacity to undertake the 
work. Performance issues in a CAC: a drop off in performance would be managed by a 
warning and eventual stand-down. 
·       Formal response to REINZ letter on the second mandatory CPD topic: verbally 
acknowledged but no formal reply to date. Belinda to follow up with the REINZ CE.
·      REINZ Awards:
 attended on Monday 21 August. T
 
·      Pg. 53 
 the Board asked whether we could we 
have delivered more if activities had been outsourced. Management responded that this 
would have been difficult given the limited senior capacity for oversight.   
 
Recommendations 
It was recommended that the Board: 
 
• Note the contents of this report. 
• Discuss the health and safety update and provide feedback on any issues arising
• Discuss and provide feedback on any other matters raised in this report where indicated.
Outcome:  Noted, discussed and feedback provided. 
3) Seek written response to REINZ Letter on 2024 Mandatory CPD Topic
Follow up on a formal response to the letter to REINZ on the 2024 mandatory 
CPD topic ‘Treating clients and customers fairly’, noting that Board members 
had asked after it. 
 
September: REINZ response received, see CE report.
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Minutes : REA Board Meeting 23 August 2023 - 23 Aug 2023
Due Date: 
18 Sept 2023
Owner: 
Belinda Moffat
24) REA presence at REINZ Awards
Consider whether REA should have more of a presence at the REINZ Awards 
as the regulator (e.g. sponsoring a compliance award).
September: Feedback provided to REINZ, awaiting response.
Due Date: 
31 Oct 2023
Owner: 
Belinda Moffat
3.2
Break
4.
Board Papers for Approval or Discussion
4.1
Policies and Terms of Reference Review 
The following policies and Terms of Reference were presented to the Board for discussion and 
approval, with the Chief Executive highlighting the key changes in each.
 
Disclosure of Interests and Managing Conflicts Policy
• The Board had no additional questions or changes.
Leave Policy
The Board discussed the following:
• Bereavement leave amendment was discussed to explore whether the increased allocation 
of 5 days leave was enough or whether this should be extended to 10. It was noted that the 
policy allowed discretion to managers to award 10 days and for the CE to award further 
special leave. The Board agreed to leave the number of days for the bereavement of 
immediate family at five and extended family at two, noting the provision to grant special 
leave on the discretion of management.  

 asked that her view that the leave allocation ought to be 10 days for immediate 
family be recorded.    
Employee Volunteer Programme Policy
• The Board had no additional questions or changes.
People and Capability Committee Terms of Reference
• The Board formally noted the delegation to 
 to Chair this Committee 
following approval of the Terms of Reference.
Communications Policy
• The Board noted the updates to the communications policy since the last iteration and had 
no additional questions or changes.
Recommendations a, c, d and e were approved as written
Recommendations 
It was recommended that the Board: 
a.   Approve the updated Disclosure of Interests and Managing Conflicts 
Policy
b.   NB: Moved separately
c.    Approve the updated Employee Volunteer Programme Policy
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Minutes : REA Board Meeting 23 August 2023 - 23 Aug 2023
d.   Approve the updated People & Capability Committee Terms of 
Reference 
e.   Approve the new Communications Policy 
Decision Date: 
23 Aug 2023
Mover: 
Seconder: 
Outcome: 

Approved
Recommendation b was approved
Recommendations 
Recommendation b (Leave Policy) was moved separately following the above 
discussion. It was recommended that the Board: 
 
b.   Approve the updated Leave Policy
Outcome: Approved, noting the view of one Board member who felt the 
bereavement provision for immediate family members should be greater.
Decision Date: 
23 Aug 2023
Mover: 
Seconder: 
Outcome: 

Approved
4.2
2021-22 Annual Report and 2023/24 Business Plan
The paper was taken as read and the Chief Executive highlighted the following: 
 
Draft 2021-2022 Annual Report
• This is the first draft and the Board Chair and CE introductions are yet to be added. A final 
proofread will take place prior to submission to MoJ at the end of August.
The Board discussed the following:

 should be recorded as a member of the Board in the annual report with a 
note that she took a leave of absence in May 
• Budget: Pg 114 revenue table under paragraph 36: 
clarified that 
 is interest 
income on term deposits.
• Annual report timelines: feedback from this meeting will be incorporated into the draft that 
will go to MoJ at the end of the month. 
• SLT was encouraged to use the strategy meeting to consider priorities and how additional 
budget could be used to relieve capacity and work pressures
• Anecdotally the Board is noticing the market is improving in some areas.
Draft 2023-24 Business Plan
• This plan gives effect to the Statement of Performance Expectations which the Board has 
already approved. The Board was invited to approve the 2023-24 Business Plan.
• Noted that the work on property management may impact some of the intended priorities 
during the year. 
Annual report was noted and the 2023/24 business plan was approved, noting 
possible RPM impacts

Recommendations 
It was recommended that the Board: 
a.   Note the annual report 2022/23 update and timetable
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Minutes : REA Board Meeting 23 August 2023 - 23 Aug 2023
b.   Provide feedback on and approve the REA 2023/24 Business 
Plan. 
Moved: 
Seconded: 
Outcome: 
Feedback provided and the Business Plan was approved, subject to 
noting that it may be impacted by property management developments. 
Decision Date: 
23 Aug 2023
Mover: 
Seconder: 
Outcome: 

Approved
4) Annual Report - Addition of Brooke Loader with note of leave of absence from 
May

Brooke Loader to be included in the Annual Report with commentary that she 
took a leave of absence from May. 
Due Date: 

18 Sept 2023
Owner: 
Belinda Moffat
4.3
2022/23 Research
The paper was taken as read and 
 highlighted the following: 
• Mixed results – some great and some lower than expected.
• Comment was sought from the Board on the publication recommendations.
The Board discussed the following:
• The Board asked whether Management feels they are doing everything they can, based on 
these results and particularly where there are downward trends? What are the 
opportunities for improvement.
• Awareness is moving in right direction. 2019/20 results were omitted but would have shown 
how far we have come since then.  
• Noted some missed targets were aspirational, and some were only missed by a small 
margin. 
• Licensee survey question: do we engage enough with the South Island licensees? 
Approximately 12% of licensees are in the South Island. 
 advised that REA has 
done a few presentations and events for licensees in Christchurch and Dunedin, and we 
ensure there is representation from the South Island in our Industry Advisory Group 
meetings. 
• Pg 153 of the perceptions survey shows all four measures have dropped in the last few 
years. It was noted people were more volatile, stressed and times are challenging which is 
reflected in behaviours and interactions.   
Pg. 253 results around interaction with REA’s resources have dropped.
• Perceptions Survey surprises: three out of four for sale and purchase guides, and also the 
result about not knowing they needed a lawyer. These points both been pushed regularly 
across the sector, so those results were surprising.  It was noted that more communication 
was needed to promote use of the guides. 
• EIE to engage with REINZ to promote the translated guides in their magazines and 
communications. 
 to discuss with 
 and check in with new REINZ comms lead. 
• Summary of licensee results go in the Industry Pānui.
• Belinda noted that the results need to be considered in the context of a challenging year 
and while there have been some reductions the results are still strong (many in the 70-80% 
range).
• The Board supported the publication recommendations.  
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Minutes : REA Board Meeting 23 August 2023 - 23 Aug 2023
Recommendations 
It was recommended that the Board: 
a.   Note the annual research results
b.   Note the proposed plan for releasing the research results
c.    Discuss and provide feedback on the proposal regarding publication of the research 
results
 
Outcome: Noted and the Board supported the proposed approach to the publication of the 
research results. 
5) CPD Topic - Meeting Obligations
Confirm the CPD topic for meeting obligations includes something on both the 
sale and purchase guides, when to give these out and also the need to engage 
a lawyer. 
Due Date: 
18 Sept 2023
Owner: 
6) Promotion of translated guides
Discuss with REINZ opportunities for them to communicate to the sector about 
the translated guides.  
11/9/2023- linked to action on REINZ magazine. Awaiting response from REINZ
Due Date: 
18 Sept 2023
Owner: 
7) Follow up on the REINZ online magazine
Follow up on the REINZ online magazine following the cancellation of the 
physical editions.
11/9/2023- reached out to REINZ Head of Comms. REINZ not developing a 
magazine , focusing on digital content. Requested to discuss and explore 
options for REA contribution. 
Due Date: 
18 Sept 2023
Owner: 
8) Opportunities for Board workshops (discuss in Board strategy session)
Consider what opportunities the Board could have to hold workshops on 
particular topics such as the research results (discuss in strategy session).
Due Date: 
18 Sept 2023
Owner: 
Belinda Moffat
10) Use of consumer protection principle statement in our regulatory work 
Advise on how we can use consumer protection principle statement in our 
regulatory work (reflecting recent Court of Appeal comments)
September: Case, including the purposive approach has been shared with 
CAC’s. CAC training around decision making will also be updated to include 
comments around taking an purposive approach.
Due Date: 
19 Sept 2023
Owner: 
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Minutes : REA Board Meeting 23 August 2023 - 23 Aug 2023
4.4
EIE Update Paper
The paper was taken as read and 
 highlighted the following: 
• A refresh of Industry Advisory Groups is being looked at and the Board’s approval is 
sought to delegate the final approval of the Terms of Reference to the Chief Executive (pg. 
185).  
The Board discussed the following:
• Exceptional circumstances and deferrals for CPD: 
 We have 
an internal policy document to guide our people when it comes to decision-making to 
ensure a consistent approach when considering these. 
• Comment on IAGs: Rural and Commercial have very different complex needs and 
 
queried whether it is right to combine the people from two very different backgrounds. His 
point will be taken on board as these forums do get very technical. 
 highlighted that 
we intend to use the forums slightly differently in the new format: utilising them as a 
sounding board for specific topics, rather than as an open forum to raise their issues. 
• The TOR needs to be clear about how REA will meet the needs of those in these groups 
and make meetings meaningful to them with their individual specialised skill sets.
Recommendations were noted and approved. 
Recommendations                                               
It was recommended that the Board: 
a.   Note the contents of this paper and provide feedback on any matters 
raised.
b.   Approve a delegation to the Chief Executive to approve the IAGs 
Terms of Reference.
Outcome: Noted and approved. 
Decision Date: 
23 Aug 2023
Mover: 
Seconder: 
Outcome: 

Approved
17) Terms of Reference for the refreshed IAGs
1) Giver further thought to whether combining sector groups into IAGs is the 
right approach before finalising the Terms of Reference.
2) Provide the Board with updated Terms of Reference once approved.
September: Draft TOR in development, considering feedback in its development
Due Date: 
18 Oct 2023
Owner: 
5.
Board Papers for noting
5.1
Regulatory Services Team Paper
The paper was taken as read and 
 highlighted the following points:
·         Several vacancies to fill in the next period. 
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Minutes : REA Board Meeting 23 August 2023 - 23 Aug 2023
·         External review of CAC decisions: complaints relating to the disclosure of bedrooms. 
The Board acknowledge the positive results that came out of the external review of 
CAC decisions.
·         CACs are under pressure with a number of resignations due to personal 
circumstances, 
 more panel members due to finish in 
coming months. 
  
The Board discussed the following:
·         Review of CAC decisions: paragraph 13 pg. 190 refers to one area of inconsistence. If 
we want consistency and templates for decision-making, then this needs to be looked 
at more closely.
·         Board noted the value work the CACs provide and asked that their thanks to 
appointees be conveyed at the next CAC meeting 
 
Recommendations 
It was recommended that the Board: 
a. Note the contents of the Report and provide feedback on any matters raised.
Outcome: Noted
18) CACs 
1) 
2) Acknowledge the work of the CACs and convey thanks from the Board. 
Due Date: 
17 Oct 2023
Owner: 
5.2
Legal Team Paper
The paper was taken as read and 
 General Counsel, highlighted the following:
·         Senior resignations are a pressure point for the stability and capacity of the legal team 
and recruitment is underway.  
·         Regulatory policy paper will come to the Board. 
 
The Board discussed the following:
·         Regulatory lawyer shortages and needing to cast the net wider. Consider approaching 
the Bar Association to see if any junior barristers could be interested in working for 
REA. The shortage is a Wellington-wide problem, not an REA problem.
 
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Minutes : REA Board Meeting 23 August 2023 - 23 Aug 2023
Recommendations 
It was recommended that the Board: 
a. Note the contents of the Report and provide feedback on any matters raised.
Outcome: Noted
 
19) Legal Report Appendix A - Include case summaries for context
Include a brief summary of each case in Appendix A for context.
September: Summaries to be included in next full report.
Due Date: 
17 Oct 2023
Owner: 
5.3
Property Management Regulation Update
The paper was taken as read and the Chief Executive highlighted the following:
·         REA has engaged the CIP Project Manager to assist with preparing for this work. 
The Board noted the update and raised the following comments or questions:
 
Recommendations  
It was recommended that the Board: 
a.   Note this report. 
Outcome: Noted.
5.4
PMO Report on Projects and Key Initiatives
The paper was taken as read and the Chief Executive highlighted the following:
• It was noted that CPD was recorded as amber and this should be green. 
 
The Board had no additional questions or comments.
 
Recommendations  
It was recommended that the Board: 
a.   Note the contents of this paper and the attached PMO report.
Outcome: Noted.
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Minutes : REA Board Meeting 23 August 2023 - 23 Aug 2023
5.5
Complaints Improvement Project Update
The paper was taken as read and 
 Head of Regulatory Services, highlighted the 
following:
·         CIP principles were well received at this week’s REINZ Ambassadors meeting. 
 
The Board made the following comments:
·         Sector communications about this project and key changes are crucial. Management 
advised that stakeholder engagement is one of the artifacts for this project and there is 
a comms plan in place.  
·         Board supported the use of an information pack and video to the sector to ensure key 
messages are conveyed. 
·         The Board reiterated the importance of offering those early opportunities to resolve 
disputes. 
 
Recommendations  
It was recommended that the Board: 
a.   Note the update on the Complaints Improvement Project
Outcome: Noted.
 
5.6
Systems Enhancement Project (SEP) Update 
The paper was taken as read and Belinda Moffat and 
 highlighted the following:
 
Recommendations  

It was recommended that the Board: 
a.   Note the progress update of the Systems Enhancement Project
Outcome: Noted.
5.7
People & Capability Quarterly Report (Q4: April - June)
The paper was taken as read and 
Head of People and Capability, highlighted the 
following:
·         Attrition rates remain in line with previous years and is a key focus.
·         Kia Toipoto: support was sought from the Board publishing of gender pay gaps. 
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Minutes : REA Board Meeting 23 August 2023 - 23 Aug 2023
 
The Board discussed the following:
·         What are our recruitment barriers and attrition drivers?
o   Career progression limitations due to our size (flat structure).
o   Leadership capability: is this an issue? Leadership vacancies in teams 
does result in some challenges and greater pressure on senior leaders. 
We also need to focus on the development of our T3 and 4 managers – 
management maturity. 
·         Pay has improved so is no longer an exit theme.  
Recommendations were noted and approved. 
Recommendations  
It was recommended that the Board: 
a.   Note the contents of this paper and P&C quarterly report.
b.   Approve the publishing of REA’s gender pay gap following the 
completion of the 2023 annual remuneration review.
Outcome: Approved
Decision Date: 
23 Aug 2023
Mover: 
Seconder: 
Outcome: 

Approved
6.
Other Business
6.1
General Business
·         The Board and Senior Leadership Team presented the Board Chair with a gift to 
acknowledge her upcoming significant birthday.
11) Discuss approval protocols (moving and seconding) at the next Board meeting.
Discuss approval protocols (moving and seconding) at the next Board meeting.
September: To be discussed in strategy session
Due Date: 
19 Sept 2023
Owner: 
6.2
Closing Karakia
The meeting was closed with a Karakia at 1.42pm.
Next meeting 19 September 2023, with a Board strategic review session the day prior.
6.3
Lunch 1.00pm
7.
Close Meeting
7.1
Close the meeting
Next meeting: REA Board Meeting 19 September 2023 - 19 Sept 2023, 9:00 am
42nuhia, unuhia                                              Draw on, draw on,
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Minutes : REA Board Meeting 23 August 2023 - 23 Aug 2023
Unuhia ki te uru tapu nui                              Draw on the supreme sacredness
Kia wātea, kia māmā, te ngākau,                 To clear, to free the heart,
te tinana, te wairua t e ara takatā                 the body and the spirit of mankind
Koia rā e Rongo, whakairia ake ki runga    Rongo, suspended high above us (i.e. in ‘heaven’)
Kia tina! TINA! Hui e! TĀIKI E!                     Draw together! Affirm!
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