28 February 2023
J Buckingham
[FYI request #21828 email]
Kia ora
Your Official Information Act request, reference: GOV-023361
Thank you for your request of 14 February 2023 via the FYI website, asking for the following information
under the Official Information Act 1982 (the Act):
How many times have ACC staff contacted the Whanganui District Council payroll or human
resources team to raise or resolve payment issues or concern raised by ACC clients under their
accredited employer status in the last 24 months prior to 1 February 2023?
If possible, I would like this information provided by:
- Total number of clients that have received ACC via the ERA held by Whanganui District Council
from 1 February 2021 to 1 February 2023
- Number of total contacts (phone, email or letter) made to Whanganui District Council by ACC staff
regarding payment concerns raised by clients
- Number of complaints per client if relevant
For clarity, this is not asking for any specific client information and is asking this contact to be
quantified by numbers only and all data anonymised.
The Whanganui District Council is not an Accredited Employer
To be an accredited employer with ACC, a business needs to be part of the Accredited Employer
Programme (AEP). For a list of businesses who are part the AEP, please refer to:
www.acc.co.nz/for-
business/understanding-your-cover-options/aes/. However, the Whanganui District Council is part of the
Employer Reimbursement Agreement (ERA), which is separate from the AEP.
Less than four clients have received payments from the Whanganui District Council under the ERA
Accordingly, we are withholding information related to these clients under section 9(2)(a) of the Act to
protect our clients’ privacy. In doing so, we have considered the public interest in making information
about these clients available and have determined that it does not outweigh the need to protect the
privacy of these individuals.
If you have any questions about this response, please get in touch
You can email me at
[email address]. If you are not happy with this response, you can also
contact the Ombudsman
via [email address] or by phoning 0800 802 602. Information
about how to make a complaint is available at
www.ombudsman.parliament.nz. Ngā mihi
Sara Freitag
Acting Manager Official Information Act Services
Government Engagement
GOV-023361 Page 1 of 1
Document Outline
