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National Investigations Unit –
Decision
Sid Miller
General Manager, Claims Management
Herwig Raubal
General Manager, Actuarial and Risk
30 May 2014
Submissions
• On 10 April 2014, we issued a consultation document proposing a
new structure for the National Investigations Unit (NIU).
• Submissions closed on 7 May 2014. The wider organisation was also
given the opportunity to comment on the proposal.
•
36 submissions were received covering a wide range of views
concerning both the content of the proposals and matters of process.
• Submissions were of a
high quality reflecting that considerable
thought and analysis had gone into reviewing the proposal and
developing alternative options for consideration.
• Submission and responses have been summarised into
five key
themes and are available in detail in the decision document.
• Feedback from the submissions has shaped the finalised structure
and also led to further proposed changes which we will now consult
on (more detail to follow).
Key points of decision
•
Implementation of the new Counter-Fraud Outcomes Model as
the strategic foundation of Integrity Services with a broader focus
across all fraud risks both internal and external;
•
Change of business unit name to Integrity Services, to reflect
the new holistic focus of the Counter-Fraud Outcomes Model which
includes planning, prevention, detection and response;
•
Change of business group reporting line to Risk and Actuarial,
to sit alongside the other risk management functions within ACC, and
improve its enterprise framework as part of the three lines of
defence model;
•
Improved focus on internal fraud, with specific capability based
within Integrity Services;
•
Establish four new positions, and disestablish three positions; and
•
Retain the centralised Intelligence model and begin further
consultation on a proposed new structure for this team.
Intelligence model proposal
• Confirmed
centralised intelligence model
• Four
Intelligence Analysts proposed to have a portfolio
approach based on regional areas. Reporting to proposed new role
of Counter Fraud Intelligence Manager, with dotted line responsibility
to the Area Investigation Managers and accountability for the
intelligence support to the respective area.
•
Three roles established
– Counter Fraud Intelligence Manager
– Intelligence Analyst (x2)
•
Two roles disestablished
– Manager, Intelligence and Support Services
– Manager, Intelligence
Feedback
• As part of the additional consultation process, we are seeking
your feedback to the proposed intelligence model changes
• We are available over the next week to discuss any thoughts,
comments, or concerns that you may have
• Written feedback, which will be acknowledged, should be sent
via email to:
[email address] by
12pm on Monday, 9 June 2014
Support
• We have arranged the following support channels:
– Your manager is available at any time
– Your Senior People Consultant is available at any time
– EAPworks on 0800 SELF HELP (0800 735 343)
– Your Union representatives have been briefed
