Complaints received by the Commerce Commission about Celebration Box Limited
Collated for OIA 18.222 and retrieved on 1 July 2019
Legend
C
Complainant
T
Trader
OIA 18.222
Details
Summary
Number: ENQ0517712
C states that T:
Date: 10/09/2018
• uses influencers to promote/advertise products without the correct disclosure;
Subject: CELEBRATION BOX LIMITED,
• blocks reviews or comments which are critical of its products;
Bambi Boutique
• blocks consumers who complain about its products
• does not offer refunds for misleading or missing products (C states that products are often not as described or
not delivered);
• is fraudulently misrepresenting the value of the company in order to sell it for an inflated price; and
• offers a consultation tool which may be teaching others to artificially inflate company values in order to sell.
Number: ENQ0517850
C sent a photo of the product advertised and a photo of the product received. C states that it is false advertising.
Date: 11/09/2018
Subject: CELEBRATION BOX LIMITED
3557300.1
2
OIA 18.222
Details
Summary
Number: ENQ0517740
C ordered a product from T which did not match the advertised description. Not all of the items listed were delivered
Date: 10/09/2018
and an add item on was replaced with an item of lesser value, without consultation. C’s complaint to T was not
answered and another complaint via social media was removed.
Subject: CELEBRATION BOX LIMITED
Number: ENQ0517701
C received a product which looked “nothing like” the product they ordered. The order was delivered late which
Date: 07/09/2018
made the donuts stale. T would not address C’s complaint. T then stated publicly that it has addressed all customer
complaints, which C states is untrue.
Subject: CELEBRATION BOX LIMITED
Number: ENQ0519534
C ordered an item of food and T sent it for delivery a day early, which meant it sat in a courier van or warehouse
Date: 07/11/18
overnight. C is unhappy the item was sent early and sat in what C feels is an unsanitary location.
Subject: CELEBRATION BOX LIMITED
3557300.1
