Time for payments to providers while being audited

D Lohr made this Official Information request to Accident Compensation Corporation

The request was refused by Accident Compensation Corporation.

From: D Lohr

Dear Accident Compensation Corporation,

Thank you for your prior response regarding average payment times for treatment providers. My next questions are:

1. By comparison to average payment times of treatment providers, what is the average time to receive payment for a provider who is being "audited" by ACC?

2. By comparison to average payment times of providers, what is the average time to receive payment for a treatment provider who is being "investigated" by ACC?

3. If payments are delayed, or even withheld, for how long should the average treatment provider, being "audited," or "investigated" expect the delay of payment to continue, on average?

Yours faithfully,

D Lohr

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From: D Lohr

Dear Accident Compensation Corporation,

I have not received an answer to this question, regarding the time it takes for providers being audited or investigated being paid.

Yours faithfully,

D Lohr

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From: Hugh McIlraith
Accident Compensation Corporation

Dear Mr Lohr

I refer to your email of 14 April 2014 regarding an Official Information Act request. ACC responded to your request by post on 3 April 2014. ACC's view is that you should be able to consider its response before making a decision as to whether you would like that information published online.

If you were unhappy with ACC's response of 3 April 2014 you are entitled to make a complaint to the Ombudsman. You can call them on 0800 802 602 between 9am and 5pm on weekdays, or write to:

The Office of the Ombudsman
PO Box 10 152
WELLINGTON 6143

If you have not received the response ACC sent on 3 April, I can forward a copy to an email or postal address you provide. You can email me directly at [email address] to provide me with an alternative email or postal address.

Yours sincerely

Hugh McIlraith
Senior Advisor
Government Services

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From: D Lohr

Dear Hugh McIlraith,

Please email me the answer and am happy for it to be published online.

Yours sincerely,

D Lohr

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From: Hugh McIlraith
Accident Compensation Corporation

Dear Mr Lohr,

ACC does not believe it is appropriate to respond to your request of 6 March 2014 via an email address that will automatically publish the response online. If you would like ACC to resend a copy of its response, you will need to provide ACC with an alternative email or postal address.

If you were unhappy with ACC's response you are entitled to make a complaint to the Ombudsman. You can call them on 0800 802 602 between 9am and 5pm on weekdays, or write to:

The Office of the Ombudsman
PO Box 10 152
WELLINGTON 6143

Regards

Hugh McIlraith, Senior Advisor, ACC

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From: D Lohr

Dear Hugh McIlraith,
I did not receive an answer to this request. Please have your Privacy Advisor Maya H. to send it to my email.

Yours sincerely,

D Lohr

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