20 Viaduct Harbour Avenue, Auckland 1010
Private Bag 92250, Auckland 1142, New Zealand
09 355 3553 Website
5 April 2019
[FYI request #9811 email]
Local Government Official Information and Meetings Act 1987
We refer to your request for official information dated 9 March 2019 requesting the fol owing:
I am requesting any and al documents that inform the design processes for the many
new bus timetables and bus maps with the New Network. Specifical y, this includes any
in-house design guidelines for the mapping of the bus and train systems.
We can confirm that the design processes for the creation of new bus timetables, bus maps
and or other col ateral for the New Network do not exist in the form of written specifications or
With the rol out of the New Network having to occur within a very confined timeline, there
was not the time to create brand guidelines as the Design team created the work, per se. In
short, the standard was created based on what worked and what didn’t work.
The graphic requirements were created by reviewing best practices and learnings from
outcomes based on overseas models on what other cities had done in the past. We studied
what had been done for cities like London, Melbourne, New York, Washington, Munich etc.
while at the same time looking at those cities wayfinding as wel . Additional y, we also looked
at local examples, Wel ington, Christchurch, as wel reviewing what had been working here
in our current system in Auckland at the time. Colours, Schematic route line weights and
angles, map stylisation, bus stop flags, station maps, Vipid’s wayfinding and other signage
etc. had al been considered, again based on best practices around the world.
However, there is the TDM (Transport Design Manual), which is a design manual that
focuses primarily on Wayfinding across our network and other infrastructure. The Wayfinding
is used in conjunction with other urban spaces and is located in the Public Transport section
of the TDM. See the link below.
ht ps:/ at.govt.nz/about-us/manuals-guidelines/
We are therefore refusing your request under section 17(e) as the information requested does
We trust the above information has addressed your request however should you believe that
we have not dealt with your request appropriately, you have the right in accordance with
section 27(3) of the LGOIMA to make a complaint to the Office of the Ombudsman and seek
an investigation and review in regard to this matter.
If you have any further queries, please contact Auckland Transport on 09 355 3553 quoting
Official Information request number CAS-1000489-C4V1R8.
Head of Brand, Marketing and Design