From:
CraigC
To:
Matthew Lear
Subject:
RE: Redlight running
Date:
Tuesday, 4 December 2018 4:51:44 p.m.
Attachments:
image003.jpg
image001.jpg
Thanks Matthew,
We will certainly look into this and after reviewing the footage I tend to agree that our driver has
tried to anticipate the lights and got it wrong. We will respond in due course via resolve and I
have passed this onto our training team.
Cheers,
Craig
Craig Chin |
Chief Executive I Mana Coach Services
44 Newlands Road, Newlands, Wellington 6037
T +64 4 478 8315
| M +64 21 193 8346
| F +64 4 235 7037
E [email address] | W www.manacoach.co.nz
cid:image001.png@01D30F82.3C748270
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From: Matthew Lear <[email address]>
Sent: Tuesday, 4 December 2018 3:32 PM
To: Craig Chin <[email address]>
Subject: Redlight running
https://twitter.com/thebusfactor/status/1069749196310237184
Hi Craig,
This will probably come through to you as a complaint but I thought I’d highlight it as well.
The chap who videoed it claims it was a R52 but I can’t make that out,
Highlighting for your reference.
Regards
Matthew Lear | Acting Manager, Bus & Ferry Operations
Metlink
DD 04 830 4038 |
M 021 121 7255
15 Walter St, Te Aro, Wellington 6011 | PO Box 11646, Manners St, Wellington 6142 | metlink.org.nz
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go to metlink.org.nz/onourway
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From: Bruce Horsefield
Sent: Friday, 18 January 2019 12:27 PM
To: Rachel Yates
Subject: FW: OIA 2018-368 Sarah Free - HD tweet
HI Rachel
Can you add this as a note to case 166344
From: Bruce Horsefield
Sent: Friday, 18 January 2019 12:20 PM
To: Zara Webb-Pullman
Cc: Sharon Scheffers; Margaret Meek
Subject: RE: OIA 2018-368 Sarah Free - HD tweet
Hi Zara
The sequence of events that occurred was as follows;
4th December
1:28pm : we received an email from Mr Hugh Davenport with the subject “ Bus refusing to stop
for pedestrians crossing on green man today” with a link to
https://twitter.com/thebusfactor/status/1069749196310237184.
1:56pm I forwarded the email to Matthew Lear ( Manager Bus Service Delivery) , Margaret
Meek, Alan Seay and Loiuse Holloway .
2:02pm Matthew Lear reply asking “…- any chance we could see a real time speed version with a
bit more footage prior to the bus going through? “
I recall having a conversation with Matthew saying that it was unlikely.
2.47pm The incident was captured in Resolve under Case no 166344. The case was FCR ( First
Call Resolved) due to the customer not asking for a response. (We took it as simply a
notification).However a note was made that Management were following this up with Mana
regarding the incident.
3:32pm Matthew sent an email to Craig Chin (Chief Executive Mana Coach Services).
4:51pm Craig responded “
We will certainly look into this and after reviewing the footage I tend
to agree that our driver has tried to anticipate the lights and got it wrong. We will respond in due
course via resolve and I have passed this onto our training team.”
This reply was relayed by Matthew to me and left there as case closed.
12 December 2018
10:47am We received an email from Mr Davenport with a list of “emails awaiting responses’.
One of the emails listed was the one that he sent on the 4th December as above.
13 December 2018
9:24am I responded to Mr Davenport “All we received was a link to a new site which I assume
has been set up by you. We did raise this with the bus operator who reviewed the footage. They
agreed on the 4th December that their driver had got it wrong. They have referred the incident
onto their training team to address. Matter was closed from our end.”.
I trust this adequately explains what steps we took. It should be noted that we have arranged a
meeting between Mr Davenport and the Acting GM Public Transport (Angus) and Customer
Experience Manager (David) which is next Thursday to discuss the various safety concerns and
issues he has.
Regards
Bruce Horsefield | Manager Customer Contact
GREATER WELLINGTON REGIONAL COUNCIL
Te Pane Matua Taiao
15 Walter St, Te Aro, Wellington 6011 | PO Box 11646, Manners St, Wellington 6142
T: 04 830 4486 | M: 021 931 267
www.gw.govt.nz | www.facebook.com/greaterwellington |
www.twitter.com/greaterwgtn
