RE: Redlight running
Tuesday, 4 December 2018 4:51:44 p.m.
We will certainly look into this and after reviewing the footage I tend to agree that our driver has
tried to anticipate the lights and got it wrong. We will respond in due course via resolve and I
have passed this onto our training team.
Craig Craig Chin
| Chief Executive I Mana Coach Services
44 Newlands Road, Newlands, Wellington 6037T
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+64 21 193 8346 | F
+64 4 235 7037E [email address] | W www.manacoach.co.nz
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action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. From:
Matthew Lear <[email address]> Sent:
Tuesday, 4 December 2018 3:32 PMTo:
Craig Chin <[email address]>Subject:
Redlight running https://twitter.com/thebusfactor/status/1069749196310237184
This will probably come through to you as a complaint but I thought I’d highlight it as well.
The chap who videoed it claims it was a R52 but I can’t make that out,
Highlighting for your reference.
Regards Matthew Lear
| Acting Manager, Bus & Ferry OperationsMetlink
04 830 4038 | M
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Friday, 18 January 2019 12:27 PM
FW: OIA 2018-368 Sarah Free - HD tweet
Can you add this as a note to case 166344
Friday, 18 January 2019 12:20 PM
Sharon Scheffers; Margaret Meek
RE: OIA 2018-368 Sarah Free - HD tweet
The sequence of events that occurred was as follows;
1:28pm : we received an email from Mr Hugh Davenport with the subject “ Bus refusing to stop
for pedestrians crossing on green man today” with a link tohttps://twitter.com/thebusfactor/status/1069749196310237184
1:56pm I forwarded the email to Matthew Lear ( Manager Bus Service Delivery) , Margaret
Meek, Alan Seay and Loiuse Holloway .
2:02pm Matthew Lear reply asking “…- any chance we could see a real time speed version with a
bit more footage prior to the bus going through? “
I recall having a conversation with Matthew saying that it was unlikely.
2.47pm The incident was captured in Resolve under Case no 166344. The case was FCR ( First
Call Resolved) due to the customer not asking for a response. (We took it as simply a
notification).However a note was made that Management were following this up with Mana
regarding the incident.
3:32pm Matthew sent an email to Craig Chin (Chief Executive Mana Coach Services).
4:51pm Craig responded “We will certainly look into this and after reviewing the footage I tend
to agree that our driver has tried to anticipate the lights and got it wrong. We will respond in due
course via resolve and I have passed this onto our training team.”
This reply was relayed by Matthew to me and left there as case closed.
12 December 2018
10:47am We received an email from Mr Davenport with a list of “emails awaiting responses’.
One of the emails listed was the one that he sent on the 4th December as above.
13 December 2018
9:24am I responded to Mr Davenport “All we received was a link to a new site which I assume
has been set up by you. We did raise this with the bus operator who reviewed the footage. They
agreed on the 4th December that their driver had got it wrong. They have referred the incident
onto their training team to address. Matter was closed from our end.”.
I trust this adequately explains what steps we took. It should be noted that we have arranged a
meeting between Mr Davenport and the Acting GM Public Transport (Angus) and Customer
Experience Manager (David) which is next Thursday to discuss the various safety concerns and
issues he has.
| Manager Customer ContactGREATER WELLINGTON REGIONAL COUNCIL
Te Pane Matua Taiao
15 Walter St, Te Aro, Wellington 6011 | PO Box 11646, Manners St, Wellington 6142T: 04 830 4486 | M: 021 931 267
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