By email
Shed 39,
2 Fryatt Quay
Pipit
ea, Wellington 6011
PO Box 1
1646
12 March 2019
Manners St
reet
Wellingt
on 6142
T 04 384 5708
File Ref: OIAP-7-9943
F 04 385 6960
www.gw.govt.nz
Hugh Davenport
[FYI request #9569 email]
Dear Mr Davenport
Request for information 2019-042
I refer to your request for information dated 12 February 2019, which was received by Greater
Wellington Regional Council (GWRC) on 12 February 2019. You have requested the following
information:
“
I would like to request any information held by GWRC, Metlink, and the bus operators for the
following incidents that have been reports. I would be interested in the investigation the operators
took, whether any dashcam footage was requested by anyone or viewed, whether any black box data
was requested by anyone or viewed, and whether there was any involvement from NZ Police to
either GWRC, Metlink, the bus operator, or the bus driver.
1) 4th dec, 11am, route 52 northbound. A bus runs a red light while pedestrians still crossing on
green man, forcing one to run. Mentioned via email to Bruce Horsefield and the info address on 10
Dec. Also mentioned on twitter at https://twitter.com/thebusfactor/status/1069749196310237184 on
4 Dec, and also via email on 4 Dec. Bruce replied on 13 Dec suggesting that the operator viewed
the footage.
2) 12 Dec, 8:43am, route 83 northbound. Mentioned via email to Bruce Horsefield and the info
address on 12 Dec in multiple emails (one mentioned specifically that I didn't want the original
complaint to be drowned out in the email chain). Also mentioned on twitter at
https://twitter.com/thebusfactor/status/1072579460908703745 on 12 Dec
My reasoning for this request is that the NZ Police have been informed by myself, and their actions
towards investigating this has led me to believe minimal contact between NZ Police and the bus
operator and/or drivers was made. I would like to know what level of contact was recorded by
Metlink and the operators, in addition to what actions were taken by Metlink and the operators
independently of the NZ Police.”
OIA 2019-042 HUGH DAVENPORT
Greater Wellington Regional Council’s response follows.
4th December incident
The incident that occurred on 4th December 2019 was initially notified to info@metlink by you via
an email containing a link to a twitter site that had a video of the incident. The incident was recorded
as a case in the Metlink ‘Resolve’ customer resolution management system.
On 4th December 2019 the GWRC Manager Bus and Ferry Operations was in direct email contact
with the Chief Executive Officer of the bus operator to advise him of the incident. The Chief
Executive Officer of the bus company acknowledged the incident and undertook to look into the
matter as well as referring it on to the provider’s training team. On 13 December 2019, in response
to a follow-up email from you, we advised you of the outcome of this case.
In relation to the incident of 4 December 2019, this was a matter for the bus operator to address
directly. It is not information that GWRC holds. Equally GWRC does not hold any information
about any contact that may have occurred between the bus operator, or the bus driver, and the NZ
Police. As GWRC does not hold the requested information I am therefore refusing your request
under section 17(g) of the Local Government Official Information and Meetings Act 1987 as the
information is not held by GWRC.
Further to this GWRC Metlink did not request and does not hold any dashcam footage, or black box
data relating to the above incident, and there is no record of GWRC having or being in contact with
the Police regarding this incident.
A copy of the information that we hold relating to this incident, including correspondence with the
bus operator, is enclosed as
Attachment 1.
12th December incident
On the 12 December 2019 you contacted us by email to notify us of an incident that you observed
“
I was on footpath. Heard a bus beep loudly, looked over and noticed a cyclist swerve back into the
right lane, and the bus drove rather quickly brushing tyre against the curb. In such a hurry ... To
stop....”
While more specific information was sought from you at the time, it was still not sufficient for the
Customer Resolution Coordinator to follow-up further. In addition as we received no other
complaints from any other 3rd parties or from the cyclist themselves, the case was closed.
The information that we hold from the Resolve system in relation to this incident is enclosed as
Attachment 2.
OIA 2019-042 HUGH DAVENPORT
PAGE 2 OF 3
If you have any concerns with the decision(s) referred to in this letter, you have the right to request
an investigation and review by the Ombudsman under section 27(3) of the Local Government
Official Information and Meetings Act 1987.
Yours sincerely
Greg Pollock
General Manager, Public Transport
OIA 2019-042 HUGH DAVENPORT
PAGE 3 OF 3
