Attachment 2 Tranzit Staff Training and Development Plan Units Redactions.pdf

Tranzit
Staff Training and Development
Plan
Unit 1,4,7,13

April 2018 – July 2019

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11
Significant Training needs for the Forthcoming Year ............................................................... 14
12
Staff Training and Development Plan: Actions ......................................................................... 15
13
Document Control ..................................................................................................................... 16
13.1  Annual Updates to this Plan. ................................................................................................. 16
13.2  Continuous updating. ............................................................................................................ 16
14
Revision Servicing and Update Control ..................................................................................... 16
Revision Servicing and Update Control Log. ..................................................................................... 17
1  Overview
Tranzit will ensure all staff, drivers or not, that are providing GWRC Services complete the Tranzit
compulsory training and any job specific training required. This Plan places particular emphasis on
Tranzit’s Driver Training Programme in accordance with our Training Policy and Drivers Manual. Our
Drivers Manual forms the basis of our driver training programme and an outline of the training
programme is detailed below.
2  Roles and Responsibilities
To provide the appropriate level of staff training and development, Tranzit will have in place a
training team structure which will deliver on both pre-commencement and business as usual
requirements. Specific roles and responsibilities include:
 Director HR & Legal: Overall responsibility for the training and development programmes for
all staff within Tranzit Group companies.
 National Training Manager: Nationwide overview of driver specific training programmes.
 General Manager of Tranzurban Wellington: The responsibility for delivery of services rests
with this role. Included in this are making sure that drivers are well trained and meet
Tranzit’s standards and the requirements under the Partnering Agreement.
 Urban Training Manager: Design and development of the urban training programme to be
used for GWRC services.
 Trainers: A team of driver Trainers, who report directly to the Urban Training Manager and
will be responsible for taking all new drivers through a full training programme. They will
also deliver ongoing training and upskilling courses to existing drivers.
3  Information Management
3.1 Management Software
s 7(2)(b)(ii)
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3.2 Staff Intranet
s 7(2)(b)(ii)
4 Driver Skills
4.1 Driver Skills
Tranzit operates over 1200 vehicles across all areas of the bus and coach industry and has
developed a comprehensive driver training programme covering a wide range of vehicle types
from short distance urban through to long distance charter, 5-star tour and large double deck
buses. Tranzit was among the first operators in New Zealand to operate double decker coaches
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on nationwide route service transport and has a quality training programme in place for the
operation of these vehicles.
4.2 Telematics
All vehicles in this Unit are equipped with Navman engine management systems that our
Trainers and local operations teams monitor in real time for incidences of speeding, heavy
braking and poor driving technique. This allows us to continue to rectify poor driver behaviour as
it is occurring.
Navman also allows us to monitor engine performance and in particular engine overheating and
faults which has the ability to prevent catastrophic breakdowns before they occur.  1987
5  Compulsory Training for all Staff
5.1 Company Induction Training
Individual staff inductions differ depending on their role within the company, however there are
some compulsory induction topics. These include;
 The employees job description, their tasks and responsibi ities,
 Health & Safety topics such as our Health & Safety Policy,
 Company procedures and house rules,
 Training in any relevant equipment they will operate,
 Personal protective equipment and the handling of hazardous goods,
 Evacuation procedure, location and use of fire alarms and fire extinguishers, passenger
vehicle emergency plan,
 Hazard identification and report ng,
 Where identified hazards and their controls are kept.
 Safe workplace practices,
under LOGIMA,
 How to report injuries, near misses and early signs of discomfort.
Inductions are ca ried out by authorised Tranzit staff at each depot. These staff have been
deemed qualified by the Managing Director to induct a new employee into Tranzit. The
inductors complete an induction checklist and assessment so that new employees have
demonstrated the required understanding of a range of applicable facets to begin work at
Tranzit. Company Managers, Operations Managers and Trainers are the only Tranzit staff
permitted to undertake this induction process. Driving staff are generally taken through their
nduction by a Trainer as part of our driver grading system.
Released
All new employees must be supervised until they fully understand their responsibilities and
display safe work practices. No staff member is to operate company vehicles or specialist
equipment until training is undertaken and documented.
5.2 Emergency Procedures
Tranzits' Emergency Plan is covered with all new staff. This document details procedures to
follow in any form of vehicle incident or natural disaster, so that all staff members regardless of
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their role, understand what is required of them when there is an emergency. Tranzit would look
at staging a mock vehicle emergency in conjunction with GWRC and emergency services on a bi-
annual basis so all parties are prepared for, and aware, of their role and responsibility in the
event of a real vehicle emergency.
5.3 Training
Following induction training, job specific training is undertaken. For driving staff, this involves
being taken through our driver grading system which is detailed in Section 6 of this Plan. New
driving staff, after being graded, will spend a minimum of one week shadowing their ‘buddy  in
on the job training. During our mobilisation phase, induction training may be managed slightly
differently with training undertaken in groups due as sufficient numbers of 'buddies' may not be
available.
1987
6  Driver Training
The below details all compulsory training for drivers that is in addition to th  induction training
detailed in Section 4 of this Plan.  Whether they are an experienced dr ver or not, this training is
completed regardless for all staff driving Tranzit vehicles. Drivers are not permitted to operate any
vehicle they have not been trained and graded to drive.
Tranzit has a robust Drivers Manual which covers company procedures, driver responsibilities and
duties, mechanical and driving skills. Drivers will continue to be graded as they progress through our
training system so that they are able to operate specific types and sizes of vehicles in a safe manner.
The process and systems for new driver is as below:
1. Updating of Tranzit’s existing databases and systems to reflect the updated Driver Training
Programme and training requirements.
2. A new driver and their details is added to TranzTeam by Human Resources.
3. The appropriate Operations Manager then requests training through TranzTeam for each
driver with the appropriate modules requested.
under LOGIMA,
4. An email is then sent to the Training Team requesting this Training to be completed.
5. The Training Team then makes arrangements with the driver to attend training.
6. Once the Tra ning has been completed, the Trainer sends the paper work through to Human
Resources who then, if the driver has passed the assessment, indicate in TranzTeam that the
driver has passed the assessment.
7. The driver can then be rostered to a vehicle and a shift in TranzSchedule. It is not possible to
roster a driver to a vehicle in TranzSchedule that they have not completed all compulsory
training for.
6.1 Training Modules
Released
There are six compulsory modules, with an additional two modules completed as required. One
module for diesel double deck and one module for electric double deck operation. Modules one
to five and Route Familiarisation must be completed before a driver can drive a Tranzit vehicle.
The topics covered in each module are listed below. It is expected that there will be some
amendments to the topics as the Training Programme evolves.
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All staff in this Unit will be trained in Modules: 1,2,3,4,5 and Route Familiarisation. With regards
to Module 4, if the driver is an existing driver with Tranzit, they will be first taken for an
assessment by a Trainer, with any training needs identified and a development program initiated
should further training be required.
Module 1: Driver Induction
 Tranzit
 Induction checklist
 Human Resources
 Health & Safety
 Incident and injury reporting
 Emergency Management Plan
 Vehicle failures (breakdowns) and delays
1987
 Passenger emergencies
 Vehicle accidents
 Bus fires
 Personal safety (including panic buttons, cameras and hostile situations)
 Code of conduct
 Vulnerable children
 Dealing with the news or social media
 Drivers leave
 Uniforms and dress code
 Mobile phone policy
 Tranzit Drivers manual
 Intranet
 Report books and fault repo ting
 Vehicle running sheets
 Wheel re-torques
under LOGIMA,
 Security of fuel cards
 Vehicle and driver grading
Module 2: U ban Operations
 KPI’s (GWRC contract commitment)
 Metlink
 Fares, tickets, ticket machines (including Concessionary fares, large denomination notes,
children with no money and passengers failing to take their tickets)
 Cash float and cash boxes
 Cash handling and pay in procedures
Released
 Snapper BDC failure
 Fare protection
 Lost property
 School bus operations
 Alcohol on buses
 Transfers
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  Timing points and Timetabled service connections

Module 3: Vehicle Familiarisation
  Vehicle familiarisation
  Pre-service
  Telematics
  Wheel chair ramp operation
  Bike racks
  Destination signs
  Security cameras and panic buttons
  Real time information systems (RTI)
  Snapper
  Radio procedures
Module 4: Core Driving Skills
  Training a new driver
  The training process
  Vehicle familiarisation
  Being a professional driver
  Beginning the drive
o  Mirrors
o  Negotiating width, height, length
o  Braking
o  Smooth acceleration
o  Negotiating tight streets
o  Hazard identification
o  Defensive driving
  Hill starts
  During the drive
  The international system of vehicle control
  Speed and following distances
  Opening and closing doors
  Bus stops
  Driving skills requirements for bike racks
  Reversing
  Parallel parking
  Railway level crossings
  Road rules
  Fuelling
  Cleaning
  Vehicle idling
  Parking of vehicles
  Police checkpoints
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 Driving emergencies
 Logbooks
Module 5: Customer Service
 Outstanding Customer Service program
 Dealing with passengers (including difficult / problem passengers)
 Accessible passengers
 Pets
Module 6: Electric Vehicles
 Features and first drive
 How to charge
 Safety around EV
 Operating an oversized vehicle
Module 7: Double Deck
 Operating a tall vehicle
 Vehicle handling
 Driving in high winds
Module 8: Route Familiarisation
6.2 National Certificate in Urban Services (Level 3)
In addition to the training that each driver will receive with the above modules, there are future
requirements from the Partnering Contract including the National Certificate in Urban Services
(Level 3). This standard will be assessed by any one of Tranzit’s MITO qualified Regional Trainers
and this standard will be completed 12 months after a driver begins employment at Tranzit.
6.3 SAFED
We aim to have all drivers within this Unit trained in Safe and Fuel Efficient Driving (SAFED).
Along with significantly reducing operating costs including fuel consumption and vehicle wear
and tear such as tyres and brake linings. SAFED training improves road safety by reducing driver
stress and fatigue, as well as increasing driver awareness and confidence in vehicle control
through slower and more considered vehicle movements. This reduces the risks of accidents and
provides the passenger with a more comfortable ride.
s 7(2)(b)(ii)
Our SAFED Driver Training Programme will continue,
identifying areas
where re-fresher training is required. SAFED has transformed the way our drivers have driven
their entire lives, but our experience shows that this form of training requires regular re-fresher
training to prevent old habits reoccurring.
6.4 Training Process
New drivers to the company will be scheduled by HR into training classes. These will be done by
module topic and completed as per driver availability.
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The modules will be taught by way of:
6.4.1  Module 1: Induction.
This is a classroom session where our induction training checklist is carried out and
drivers are taken through two PowerPoint presentations.  This covers both and induction
and a Health & Safety presentation.
 Assessment for this module is done by way of a multi choice questionnaire at
the end, including a practical assessment of vehicle running sheets and fault
reporting.
6.4.2  Module 2: Urban Operations.
1987
This is a classroom session where our induction training checklist is carried out and
drivers are taken through a PowerPoint presentation.
 Assessment for this module is done by way of a multi choice questionnaire at
the end.
6.4.3  Module 3: Vehicle Familiarisation.
This is a practical, hands-on session with a Trainer covering the topics contained within
this module. It is non-classroom based with exception to Snapper which has both a
classroom-based PowerPoint presentation as well as a practical component using the
Snapper portable Bibs.
 This module has competency assessments for vehicle features, pre-service
checks, bike racks, radio procedures and Snapper.
under LOGIMA,
6.4.4  Module 4: Core Driving Skills.
This is a p act cal session split in to two groups.
Both groups are required to complete a module on Logbooks and Fatigue management.
This is a classroom PowerPoint presentation and has a written assessment is undertaken
for competency.
New to Class 2 Drivers.
These drivers receive a PowerPoint briefing specific to their upcoming drive. Each
Released
PowerPoint is tailored to the upcoming drive for relevance. The practical drive covers all
aspects of the driving skills contained within Module 4 spread over several lessons.
These include:
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  1st Lesson: Road rules, being a professional driver, vehicle idling, aims of the
drive, speed and following distances, braking, accelerating, cornering, hill starts,
Parking, Cleaning and fuelling.
  2nd Lesson: Speed and following distances, hazard identification, international
system of vehicle control, opening and closing doors, bus stops and practical use
of bike racks.
  3rd Lesson: Reversing, parallel parking, driving emergencies, Police checkpoints
and railway crossings.

Once the candidate has been deemed competent, they will be booked in for a licence
test with our in-house driving instructor and MITO registered assessor.

Existing Licenced Drivers.
These drivers receive a PowerPoint presentation on hazard identification and systematic
vehicle control, prior to an on-road assessment being conducted. If any training needs
are identified, a driver development training plan will be created and scheduled.
6.4.5  Module 5: Outstanding Customer Service.
This is a classroom session where drivers are taken through an interactive PowerPoint
presentation. There are roleplays and multiple exercises throughout.

  Assessment for this module is done by way of a review at the end of the session
and feedback form.

6.4.6  Route Familiarisation.
This is completed with a Trainer. Routes have been grouped together, and drivers will be
expected to complete sections based on the depot/s they operate from. It involves the
driver driving the route at least once and they will be given a Route Booklet which
covers all of the driving directions.

  This module is assessed by the trainer after determining a driver’s competency
of the route and identification of known hazards of the route.
6.5 Driver Trainers
Our National and Regional Trainers are registered MITO assessors. These Trainers have a
combined 94 years of experience at Tranzit and are well experienced in delivering other NZQA
recognised standards. Tranzit has a qualified SAFED Trainer who is able to provide the SAFED
programme to our drivers.

Tranzit have a team of Trainers, who are responsible for both the induction and teaching of core
skills to drivers, as well as auditing driver and fleet compliance. These are drivers who have
attended the Tranzit Driver Trainers course and have been deemed qualified by the Managing
Director as competent to train and induct all staff.

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Our Trainers experience and knowledge continues to be instrumental in reviewing and
implementing our Drivers Manual and in-house assessment/grading system.
7  Route  Familiarisation,  On-board  Equipment,  Compliance  with  Vehicle
Loading
7.1 Route Familiarisation
As part of route familiarisation, we intend on working with GWRC during the planning phase, so
the routes and timetables operate without areas of weakness. Our Trainers will undertake route
familiarisation training with all drivers, so they are ready for commencement. Sufficient drivers
will be trained in multiple routes to enable flexibility within our driving team. Route
familiarisation training will continue to form a part of our on-going driver development, so that
Tranzit has a sufficient number of versatile staff.
7.2 On-board Equipment
Tranzits’ driver training includes training in the use of ticketing machines and all equipment
relevant to the role. All drivers will be expected to show proficient use of key equipment such as
ticketing machines, electronic displays, onboard radios, telematics and surveillance prior to
operating a service unsupervised. Training for ticketing machines will also cover fare evasion
techniques, what to look out for and how to handle a fare evader. This training will also cover
bike rack and wheelchair ramp operation.
7.3 Compliance with Vehicle Loading
All drivers, during driver training, are reminded of the loading capacity displayed on the
Certificate of Loading label on the windscreen of each vehicle. Drivers are instructed to
undertake a quick count of standing passengers only and to assume all seats are occupied. Once
standing passenger capacity is reached, the driver would advise any passengers waiting to board
that the vehicle is full and would radio this to Tranzit operations, then carry on until the number
of passengers on board had reduced enough to allow passengers to board again. The only other
way we see capacity being monitored is through the ticketing machines counting passenger
numbers and alerting the driver when vehicle capacity has been reached.
8  Non-driving roles
8.1 Mechanics
After induction, mechanics are placed on specialist vehicle courses, so they have an in-depth
understanding of the vehicles that they are working with. The workshop foreman/manager will
oversee all work, provide additional mechanical specific training, Health & Safety training and
supervision as required.

Tranzit has a well-established, MITO recognised, apprentice programme based in our Masterton
workshop. Core skills are taught and applied under the direction of senior mechanics/foremen
and Workshop managers. This covers elements and requirements such as the specifics of an ‘A’
and a ‘B’ Checks, faults, fault sign off and breakdowns.
8.2 Cleaning Staff
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All cleaning staff will be managed by Tranzit Group Workshop managers and foremen. Cleaning
staff will be trained in; correct cleaning methods and materials for exterior and interior,
requirements of vehicles under the VQS, Health & Safety and any on any future cleaning
requirements.
8.3 Operations and Administration Staff
All operations staff will be trained via the ‘Tranzit Operations Manual’ which details the
operational processes and procedures that Tranzit operates under. This extensive manual
collates the knowledge, skill and experience from a wide range of Tranzit staff involved in this
field. Operations training is carried out by experienced Tranzit Operations Managers who have
experience in training operations staff and other key office personnel.
All office and Workshop staff will be trained on the appropriate Tranzit software that they will be
using in their role, however courses on office-based software (e.g. Excel and Outlook) are
regularly offered to our office and workshop staff so they can upskill and retain competency in
core Microsoft applications. These courses are delivered by external providers.
Tranzit operations staff will be trained in the use of Resolve and the RTI management software
so they are able to monitor service disruptions and keep lines of communication flowing.
9  On-going Training
Tranzit will provide ongoing re-fresher and upskill training which is specific to drivers on the GWRC
contract. This will form part of the annual refresher training as per the Partnering Contract under
14.3.
Health & Safety is to be placed at the forefront of all training initiatives and will continue to be on
every team meeting agenda. Staff will receive regular updates on Health & Safety topics from a
variety of mediums including the staff intranet, memos attached to pay slips, bi-monthly
newsletters, safety alerts, staff notice boards and monthly team meetings.
Other Training will cover a wide range of topical matters and driving skills from;
 New public transport regulations such as the recently implemented Vulnerable Children Act,
 Customer service,
 Vehicle emergency and fire extinguisher training,
 Personal health,
 Vehicle compliance and pre-service checks,
 First aid,
 New company and GWRC procedures,
 Hazard management,
 Refreshing key safety training such as how to de-escalate aggressive behaviour from
passengers.
Tranzit will continue to provide additional training to all drivers as required following poor driving,
vehicle damage, infringements or complaints. All complaints regarding driving or customer service
skills are passed onto our Trainers so an individual training plan can be developed to improve driver
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performance. Our training team also review any infringements received and would direct additional
training as required.
10 Self-Awareness
Team members have an obligation to ensure they are fit and able to complete their duties. To retain
awareness of personal health and how this impacts on their wider team, Tranzit will continue to
foster an open-door policy to all staff in addressing concerns they have regarding driver fatigue and
personal safety. In order to be successful in providing a transport service, our HR team remains
committed to getting the very best out of each and every team member.
Tranzit will continue to initiate discussion on diet and exercise in our team meetings, bi-monthly
newsletters and staff notice boards. All drivers are required to complete Tranzit driver  raining
appraisal C5 – "Logbooks, Work Time & Fatigue Management". This assessment ensures that the
1987
driver is aware of their legal and personal obligations so that they are fit and able to complete their
duties safely.
Any infringement notices received are recorded and reviewed to assess any requirement for
additional training or patterns of repeat behaviour. All drivers who receive an infringement are
issued with a fatigue survey which they must complete and return to HR. This information is
assessed so that there are no significant issues contributing to the infringement.
11 Significant Training needs for the Forthcoming Year
Tranzit envisages that there is a significant training requirement for this Unit. As a result, there has
been a strong focus on pre-planning to cater for an influx of driver who: are incumbent driver, those
with large vehicle experience but not from a bus background and those who have no large vehicle
experience and are from outside the industry.
Analysis from Tranzit’s previous experience in training a large number of driver has been undertaken
by our National Urban Training Manager  As a result, a number of experienced Trainers have been
employed well before Commencement Date so that there is a significant period of time and
under LOGIMA,
resources available to work through training needs for all employees.
For incumbent driver who accept offers under Tranzit, we are beginning discussions with other
operators, so those driver can schedule their training in on their days off. This is to provide
continuity of service by allowing driver to stay on at their current employer and then beginning
employment wi h Tranzit on Commencement Date.
For those employees with previous heavy vehicle experience but are new to the industry, Tranzit is
working with their schedule so they can undergo Tranzit specific training and gain their P
En orsement. This is to provide enough time to work through Tranzit requirements and gain their P
Endorsement.
Released
Those employees that are new to the industry and need their Class 2 licence and P Endorsement,
Tranzit is working with each individual on the process so that they can drive and operate a bus to
Tranzit’s standards.  A significant period of training and licensing time has been allocated to these
individuals as a result. This is to enable the driver to become competent behind the wheel before
Commencement Date. Some of these driver will be driving for Tranzit Coachlines Wellington prior to
Commencement Date to ensure competency and greater time operating buses
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12 Staff Training and Development Plan: Actions
s 7(2)(b)(ii)
Topic
Action
Person
Days pre/post start
Staff training &
- Drafts have been
Urban Training Manager
-
Development Plan
submitted, reviewed
/ General Manager
and agreed to by GWRC
with final sign off
completed.
- Urban driver training
Urban Training Manager
-
programme finalised
and implemented.
-Train the Trainers
Urban Training Manager
-
Completed
Induction Training
- Induction programme
HR Manager / Urban
-
used throughout NZ
Training Manager
adjusted and finalised
for GWRC Contract for
all staff roles
Emergency Procedures
- Emergency Plan
Urban Training Manager
-
,
reviewed and issued
/ General Manager
along with training
- Vehicle Emergency
-
Procedure Training for
all drivers.
Training Manuals
- Operations Manual
Urban Training Manager
-
updated for urban
/ General Manager
operations.
- Urban Driver Manual
Urban Training Manager
-
finalised
/ General Manager
Vehicle Inspection
- Vehicle Pre-service
Urban Training Manager
-
Training
check process
confirmed
- Vehicle pre-service
-
check training
GWRC/Metlink
- Inclusion of
Urban Training Manager
-
Conditions of Carriage
GWRC/Metlink
Conditions of Carriage
Driver Induction,
- Driver induction and
Urban Training Manager
-
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Grading, Route and
grading carried out
Vehicle Familiarisation
- All drivers trained on
Urban Training Manager
-
routes and have driven
them.
- On-board equipment
Urban Training Manager
-
training carried out
Ongoing Development
- Re-fresher training
Urban Training Manager
-
programme introduced
- National Certificate in
Urban Training Manager
-
Urban Passenger
Service / SAFED training
completed
Self-Awareness
- Programme for driver
Urban Training Manager
-
‘self-awareness’
initiated (work time,
fatigue management
etc.)
13 Document Control
13.1
Annual Updates to this Plan.
Annual  updates  will  take  place  with  the  General  Manager  of  Tranzurban  Wellington,  the
National Training Manger, the Urban Driver Training Manager and input from other Trainers. The
annual  update  will  also  incorporate  a  review  of the past  years  performance  to  targets so that
goals can be re aligned.
13.2
Continuous updating.
Tranzit  Group  encourages  all  employees  to  be  part  of  the  process  of  improving  our  skills  and
training programmes. All suggestions and feedback is welcome by all employees so that this Plan
can be updated with policies, procedures and targets. All managers at Tranzit are aware of who
leads  the  Staff  Training  and  Development  Plan.  All  suggestions  are  channelled  through  this
employee for amendments to the plan and policy changes to be made.
14 Revision Servicing and Update Control
This Plan is a registered copy for Tranzit Group at the following locations:
Main office:
Tranzurban
Depot:
316 – 330 Queen Street
29 Cairns St
Masterton
Rongotai
Wellington
Depot:
29 Cairns St
Depot:
Antilles Place
Rongotai
Grenada
Wellington
Wellington
Depot:
99 Eastern Hutt Road
Depot:
25-27 Park St
Lower Hutt
Upper Hutt
Wellington
Wellington
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A complete list of registered and controlled copies of this guide is maintained with the master copy,
which is held by the HSQE Manager. Tranzit management, in conjunction with the HSQE Manager,
will ensure that the registered copy is reviewed, undated and controlled for the duration of the
contract.

An annual review of the documents will be completed as part of the quality management policy.

Amendments and re-issues of this guide are automatically issued to all registered holders.

Information regarding this guide can be obtained from:

Mailing Address:

Health, Safety, Quality and Environmental Manager
1987

Tranzit Group

PO Box 116, Masterton 5840

Or

Physical Address:

Health, Safety, Quality and Environmental Manager

Tranzit Group

316 – 330 Queen Street, Masterton

When copies of amendments  are received from the  Tranzit Group  HSQE  Manager  the superseded
issues shall be destroyed and these actions shall be documented by the recipient by completing the
log which appears on page 2 of this section.

All Quality Controlled documentation has a copyright and remains the property of Tranzit Group and
must  be  returned to the issuer on complet on of the  contract.   Unauthorised reproduction of the
documents  or  disclosure  of  any  of  its  contents  to,  or  by  third  parties  is  not  permitted  without
authorisation.

No Quality Controlled documents are to be copied without the approval of the Tranzit Group.
under LOGIMA,

Revision Servicing and Update Control Log.
  Record amendments when received,
  Destroy the old copy that has been superseded,
  Place the new amendment into the correct place in the manual.

Released


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