This is an HTML version of an attachment to the Official Information request 'Train service reliability of the Pukekohe service'.



 
20 Viaduct Harbour Avenue, Auckland 1010 
Private Bag 92250, Auckland 1142, New Zealand 
Phone 09 355 3553   Website www.AT.govt.nz 
1 March 2019 
 
Mr Stephen Ridley 
[FYI request #9485 email] 
 
 
Dear Mr Ridley 
Local Government Official Information and Meetings Act 1987        
CAS-966526-T5L9P8 
 
We refer to your request for official information dated 31 January 2019, requesting service 
reliability details for the Papakura to Pukekohe shuttle service for 2018. 
 
1.  service reliability details for the Papakura to Pukekohe shuttle service for 2018.  Can 
this please include: 
•  Punctuality 
•  Cancellations 
•  If possible how the service links with the Southern line 
 
Pukekohe Line performance 1 January 2018 to 31 
December 2018 
Services planned           
21,499 
Services cancelled             
158 
Reliability                             
99.3% 
Services delayed          
443 
Punctuality                          
97.9% 
 
You may be interested to know that this information is published on AT’s website as part of 
the Monthly Business Report here: https://at.govt.nz/media/1979386/item-9-business-
report.pdf (under Board Reports) page 55. 
We trust the above information has addressed your request however should you believe that 
we have not dealt with your request appropriately, you have the right in accordance with 
section 27(3) of the LGOIMA to make a complaint to the Of ice of the Ombudsman and seek 
an investigation and review in regard to this matter. 
 
If you have any further queries, please contact Auckland Transport on 09 355 3553 quoting 
Official Information request number CAS-966526-T5L9P8.  
 
Yours sincerely 
 
 
 
 
Stacey Van Per Putten 
Group Manager Metro Service Delivery